Front of property - evening/night

Reviews of Berlin Grande Hotel

2.5 out of 5
Berlin Grande Hotel
4787 Township Rd. 366, Millersburg, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1011 reviews" "
Rating 8 - Good. 153 out of 1011 reviews" "
Rating 6 - Okay. 44 out of 1011 reviews" "
Rating 4 - Poor. 15 out of 1011 reviews" "
Rating 2 - Terrible. 10 out of 1011 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, lobby is very inviting.
Stayed 1 night in Mar 2024

10/10 Excellent

wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Liked: Amenities
Great place except noisy with people running the halls and water running and people talking next door.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Kelly! We appreciate your feedback! Please let our front desk know at future stays if you are having noise issues. We would be more than happy to help!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Tim!

10/10 Excellent

Pamela

Traveled with family
Ok
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Pamela! We appreciate your feedback!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Michele! We appreciate your feedback!

4/10 Poor

Lynn

Liked: Cleanliness
Disliked: Staff & service, amenities
Be aware. They will charge you a $100 deposit when you arrive.whats frustris they lied to me stating they were just putting my card on file and then charged me the 100. Supposedly itll be reimbursed but they refused to give me receipts. The breakfast bar was good but they complained nonstop that people were actually eating it. Staff over all was rude and unhelpful. The rooms where ok. There is a light that wont shut off so if you need a dark room bring something to cover.it.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Hi Lynn, Thank you for taking the time to review your stay with us. We apologize for your experience at check in and breakfast. It is standard procedure for all hotels to do a credit authorization on a card upon check in due to the fact that you booked through a third party. We need to have your financial information on file should you need to charge any incidentals. As it was only an authorization, there would not be a hard post to your account, the amount would show as pending. This amount is released as soon as you check out. In order to avoid a credit authorization at any hotel, you would need to make the reservation directly with the property. Per our contract with third party booking platforms, we are unable to provide you with a copy of your receipt. If one has not already been emailed to you, please reach out to Expedia directly in order to obtain one.The balcony lights do not shut off for security purposes. Sometimes the black out drapes tend to get tucked behind the regular drapes and the sheers, we do apologize if you missed them.I have forwarded your comments regarding the breakfast staff to our General Manager for further review. We thank you for your business and again apologize for your experience.

8/10 Good

Kore

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank your for reviewing your recent stay with us Kore!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities for the cost. Friendly professional staff. Complimentary breakfast was amazing. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Mary! We appreciate your feedback!

8/10 Good

Kara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and beautiful hotel. The lady at check in seemed nice and breakfast was great!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Kara! We appreciate the feedback!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much Angela! Happy to hear you enjoyed your stay!

10/10 Excellent

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much; all the shops were in walking distance which was very convenient. Parking was available all around the building so easy assessable to your room. On our last stay they were replacing the front entrance roofing they started at 6 a.m. a bit early for people who are not early birds. The breakfast buffet was limited but was sufficient, we were visiting during the week.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Lora! We appreciate your feedback!

8/10 Good

Pamela

Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Nice breakfast
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much Janice!

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full breakfast, lovely rooms, hot tub and pool for a great price! Highly recommend.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Holly! We appreciate your feedback!

6/10 Okay

Deb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Asked for a bathtub in the room when placing the reservation. They assigned us a shower with a small molded fiberglass seat. We wanted to soak in a tub. We put this request in writing when making the reservation. Breakfast food was just OK..... View was great at night with some snow and the grounds were lighted for the evening making it very pretty to view at night.
Stayed 1 night in Feb 2024
Response from Management on Mar 19, 2024
hi Deb,Thank you for taking the time to review your recent stay with us. Unfortunately your request for a tub was not noted on your reservation notes from Expedia. We apologize for the inconvenience. In order to make sure you receive the amenities you require in the future, please consider calling the property directly as that will ensure your request is accommodated.We thank you for your business and hope to have the opportunity to welcome you again in the future.

6/10 Okay

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Janira Rios

Traveled with family
I like the peace and tranquility that the area offers. I love the pool area and the environment fits perfectly for my family.
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Janira Rios! We appreciate your feedback!

10/10 Excellent

connie

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Connie!

10/10 Excellent

Lawrence

Business traveler
👍
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Lawrence!

8/10 Good

Robert

Stayed 2 nights in Feb 2024

10/10 Excellent

Emilee

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at the Berlin Grande Hotel. My family of 5 had an amazing time here. Everything was in working order, the breakfast was yummy and had a nice selection of food and drinks. The room was very spacious and clean, with a nice balcony to step out onto. The swimming pool was a saltwater pool, perfectly warmed and the hot tub was amazing! Id definitely consider staying here again in the future. Thank you for this awesome experience.
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Emilee! We appreciate your feedback!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in all ways.
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Tom! We appreciate your feedback!

10/10 Excellent

CHARLES

Stayed 1 night in Feb 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from guest services on Feb 25, 2024
Thank you so much for reviewing your recent stay with us Anthony!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice area to stay in, within walking distance of restaurant, peaceful setting
Stayed 1 night in Jan 2024
Response from guest services on Feb 5, 2024
Thank you so much for reviewing your recent stay with us, Angela! We are happy to see you enjoyed your stay, and we appreciate your feedback! We hope to see you again soon!

10/10 Excellent

James

Friendly staff. Clean facilities.
Stayed 2 nights in Jan 2024
Response from guest services on Feb 5, 2024
Thank you so much for reviewing your recent stay with us, James! We appreciate your feedback!

6/10 Okay

John

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
At check in the csr (customer service rep) said the computer froze up and then took my credit card and drivers license to a back office. Then she came back and said your all set. Without resetting her computer began working on the check in computer. I thought it was rather odd. The csr was rather snooty and it felt like I was an inconvenience. The pool was filthy, she did not mention there was a problem with it at checkin. The next day maintenance tech’s were working on the pool. The rooms were clean and well cared for, the lady at breakfast was personnel and accommodating. Overall unfortunately I would give it a 4 out of 10.
Stayed 2 nights in Jan 2024

10/10 Excellent

Larry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from guest services on Feb 5, 2024
Thank you so much for reviewing your recent stay with us Larry! We are happy to see you enjoyed your stay!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Thank you so much for reviewing your recent stay with us David! We are happy to see you enjoyed your stay, and we hope to welcome you back again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. Everything from the staff, the clean room and facilities available. It made us wish our stay was longer. Affordable pricing was a plus!
Stayed 1 night in Dec 2023
Response from guest services on Feb 5, 2024
Thank you so much for reviewing your recent stay with us, Tina! We appreciate your feedback, and we hope to see you again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 2, 2024
Thank you so much for reviewing your recent stay with us Judy! We are happy to see you anjoyed your stay, and hope to see you again soon!

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you so much for reviewing your recent stay with us Scott!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 27, 2023
Thank you for reviewing your recent stay with us Gary! We are happy to see you enjoyed your stay!

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Had a great time but the hot tub needs to be hotter its a hot tub it shouldn't be cold tried it 2 different times and I'd say the temp was like 70 degrees very disappointed 😞 other then that everything was very nice. Also the breakfast worker on Friday morning was very friendly she even gave our son a little Christmas gift a gold bell for the tree and a Candy cane poem was very nice of her he loved it. The bell reminds him of the polar express movie.
Stayed 2 nights in Dec 2023
Response from guest services on Dec 26, 2023
Thank you so much for reviewing your recent stay with us Tammy! We appreciate your feedback and we're happy to hear you enjoyed your stay. Thank you for letting us know about our hot tub, and we're sorry about the inconvience. We will pass your comments onto our maintenance men.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest and cleanest hotels I’ve visited. Highly recommended!!
Stayed 1 night in Dec 2023
Response from guest services on Dec 22, 2023
Thank you so much for reviewing your recent stay with us Carla! We are happy to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE
Stayed 1 night in Dec 2023
Response from guest services on Dec 22, 2023
Thank you so much, Randy! We are happy we met your expectations.

10/10 Excellent

Brianne, Doylestown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. We loved the pool area; the L shape was fabulous and made it seem huge! it’s a good location with pretty views. Breakfast was delicious and complimentary as well!
Stayed 2 nights in Dec 2023
Response from guest services on Dec 19, 2023
Thank you so much, Brianne! We appreciate your feedback and hope to see you again!

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 8, 2024
Thank you so much for reviewing your recent stay with us Francisco! We're happy to see you enjoyed your stay, and we hope we have the opportunity to welcome you back again in the future!

10/10 Excellent

Jason

Liked: Amenities
Great place to stay very clean with friendly staff
Stayed 2 nights in Dec 2023
Response from guest services on Dec 19, 2023
Thank you so much for reviewing your recent stay with us Jason! We are happy to hear you enjoyed it!

10/10 Excellent

diane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have stayed at the Encore when visiting Amish country, but couldn't get a room. We were very surprised at how nice the facilities were The Berlin Grand. Large room, we had everything we needed. Everyone was very nice and polite!!
Stayed 1 night in Dec 2023
Response from guest services on Dec 14, 2023
Thank you so much for reviewing your recent stay with us Diane! We appreciate your feedback, and we are happy to hear you enjoyed your stay. We hope we have the oppurtunity to welcome you back again!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from guest services on Dec 14, 2023
Thank you so much for your 10-star rating Deborah! We appreciate it and we're happy to see you enjoyed your stay!

10/10 Excellent

Amir

Stayed 1 night in Dec 2023
Response from guest services on Dec 14, 2023
Thank you so much for reviewing your recent stay with us Amir! We are happy we met your expectations!

8/10 Good

Dave

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from guest services on Dec 14, 2023
Thank you so much for reviewing your recent stay Dave! We hope we have the opportunity to welcome you back here again!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Full hot breakfast! Including Amish frosted cinnamon rolls. Close to shopping and stores. Clean room, Nice hot shower. We stay here every time we come to Berlin.
Stayed 1 night in Dec 2023
Response from guest services on Dec 14, 2023
Thank you so much for reviewing your recent stay with us Andrea! We appreciate your feedback. We hope to see you again sometime!

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from guest services on Dec 19, 2023
Thank you for reviewing your recent stay with us Malissa! We are happy to see you enjoyed your stay! We hope to welcome you back to The Berlin Grande Hotel soon!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from guest services on Dec 19, 2023
Thank you so much for reviewing your recent stay with us Michael! We are happy you enjoyed your stay, and hope to see you again in the future!

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 2 nights in Nov 2023
Response from guest services on Nov 30, 2023
Thank you so much for reviewing your recent stay with us Brad! We appreciate your feedback!

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 14, 2023
Thank so much you for reviewing your recent stay with us Jack! We hope to see you again soon!

10/10 Excellent

Roxanne

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay was the first and won’t be the last very nice do a annual trip every year girls to open house loved the stay
Stayed 2 nights in Nov 2023
Response from guest services on Nov 11, 2023
Thank you so much for reviewing your recent stay Roxanne! We appreciate your feedback, and hope to see you again soon!