Most terrible service ever!
Posted Feb 28, 2014 on Hotels
If you are Italian and want to travel to little Italy, eat poor Italian food, talk Italian and pay in expensive Euro prices, then Blu Marlin is the excellent place for you. However, if you're anything else than Italian and hoping on a holiday in Zanzibar with NORMAL customer service, half decent prices and anything non Italian, then you've definitely come to the wrong place. You need to decide straight after breakfast if you're having lunch and what you're having, and the same goes for dinner. Pasta and pizza (with barely any topping than tomato sauce) is basically the menu, costing you €10. More than 50% of the time the wrong dish was served with no excuse or compensation. Laundry costs €1 per piece for a hand wash. There was a power outage at least 2-3 times a day which also resulted in luke warm beers, waters and air conditioning not working throughout the night. The hotel facilities are nice and so are the Swahili staff, however unfortunately the Italian family owning this place have never understood the principle of customer service or to even put a smile on their faces. The hotel is located at the very end of the Kiwengwa beach meaning you have to walk for at least 15 minutes for any other food options. Thank God for the staff, service and food at Kiwi resort who made our stay in Zanzibar still as enjoyable as possible and reminding us that there are nice Italians as well outside of Blue Marlin. Many other Swedes and even Italians staying here had the same experience and we would therefor not recommending this place to anyone who would like to actually enjoy their holiday.