nice value, staff needs work
Posted Nov 26, 2015
This hotel has lovely grounds and is a good value. However, management at this hotel responds to criticism with belittling and accusing you of things you didn't say. When I pointed out that after 4 nights my 1 small bottle of shower gel had still not been replaced (and was not replaced even when I asked for it to be), I was told expecting more was 'mass consumerism'. Despite asking several staff members nicely to either make a call or other arrangements for me, always with a please and thank you, they would look at me like they couldn't understand what I was saying and seemed very hesitant to do so. Management defended this behavior by suggesting I had spoken disrespectfully to them, which never happened. The towels were rough, dingy and yellowed, yet management flat out said 'they aren't yellow' despite not seeing them. The comforter was rough from overuse and the mattress uncomfortable. It's unfortunate that instead of using criticism as an opportunity to improve, management gets very defensive and places blame on the guest.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Thank you for the positive remarks and for pointing out on the cons that we shall improve on