Ratings based on 8 Verified Reviews

4.0 out of 5
88% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

nice value, staff needs work

Posted Nov 26, 2015
Pros: The value, the lobby and grounds and several on the staff who went out of their way to be helpful.
Cons: Bedding, towels, replacement of shower gel and shampoo; willingness of some staff to help guests with requests that are made nicely and politely.
Location: The location is great for the northern beaches and snorkeling Mnema atoll, but is over an hour drive to the airport and Stone Town.
This hotel has lovely grounds and is a good value. However, management at this hotel responds to criticism with belittling and accusing you of things you didn't say. When I pointed out that after 4 nights my 1 small bottle of shower gel had still not been replaced (and was not replaced even when I asked for it to be), I was told expecting more was 'mass consumerism'. Despite asking several staff members nicely to either make a call or other arrangements for me, always with a please and thank you, they would look at me like they couldn't understand what I was saying and seemed very hesitant to do so. Management defended this behavior by suggesting I had spoken disrespectfully to them, which never happened. The towels were rough, dingy and yellowed, yet management flat out said 'they aren't yellow' despite not seeing them. The comforter was rough from overuse and the mattress uncomfortable. It's unfortunate that instead of using criticism as an opportunity to improve, management gets very defensive and places blame on the guest.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Thank you for the positive remarks and for pointing out on the cons that we shall improve on
3 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

A large hotel with services by good beach

Posted May 8, 2015
Pros: Location on the sea and beach. Had a big garden and was quiet.
Cons: Would be nice if they paid close attention to people's room choices (took hours to shift to the room type requested)
Location: On the beach so typical beach activities, including boat tours, diving/snorkeling, kite surfing. Nearby are interesting spice farm tours.
We visited during the middle of the rainy season so had some of the inevitable heavy rain. The hotel has good facilities and is spread over a large area with well kept gardens. The hotel next door is a 'sister' hotel so there is the option of eating or doing activities there. The beach in front of the complex is white sand and quite wide at low tide. Some of the downsides for me were that I thought they overcharged for many items (food, drinks, spa) when they were much cheaper in other local places. The staff tried to be helpful, but some things were forgotten, like our request to shift to an upstairs room (as requested at booking) and the process took 4 hours! For those (including families with kids) who wanted to eat early, they were out of luck as dinner started at 7:30. Overall an ok visit, but glad we didn't stay longer.
Comment from Hotel Management
May 13, 2016 by George, Hotel Management
Hallo Norman, Thank you for your comments well noted, we are sorry for the room mixup and we shall make sure this does not happen again to other guests or yourself if you visit again :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location. Friendly staff

Posted Aug 12, 2014
Pros: Everything but the internet
Cons: Cost was too high and was not working most of the time. $10 per device
We had a great time, we got the superior package which included breakfast and dinner.
Comment from Hotel Management
May 13, 2016 by George, Hotel Management
Hallo Joyce, We are glad you found our property to be excellent and our stay to be experienced and proffessional. We however regret that our internet was expensive and not fast enough and we have since sought another internet provider. We welcome you again at our luxurious property. Thank you for the comments. Best regards, George.
3 out of 5
Recommended
for Everyone
by Shomu from Scotland

Did not get the room booked for

Posted Apr 29, 2014
Pros: Cleanliness, Lighting, pool
Cons: better service, Staff to speak more in English as to avoid mis-understandings.
Location: East coast of Zanzibar.
We paid and booked for the sea facing rooms about 40 days before our holiday on 14/04 and when we arrived for, we were offered (Garden view) different ones than booked (Sea facing view). They took us to other available rooms, which were not in suitable locations. For over an hour, we were trying to get this issue resolved but nothing could be done. The booking promised sea facing rooms, which we did not get and it was very disappointing. Hungry and tired we just accepted the rooms offered, and did not want the holiday to be affected by this. Booking was done on Expedia, but apparently they send it through some other agency and then they make a central booking, which allows for short comings in the whole process. I would like Expedia to pay us back the difference between the Sea facing rooms and Garden facing rooms in which we stayed. When you are excited to enjoy your holiday, this can be a dampener in spite of paying loads of money. My Spouse is a vegetarian and sadly there weren't enough options during Dinner.
Comment from Hotel Management
Jun 3, 2016 by George Kamau, E-Commerce Manager, Hotel Management
Dear Shomu, First and foremost please accept our appologies for this mix up ! We like making sure that all clients are fully satisfied. Having said this as you saw yourself we have some rooms that are sea facing at Bluebay Resort while others are blocked by trees which offer the facility a cool air surrounding, we try and make sure that all clients feel their needs met as there are those who prefer to see the greens and feel the wheeze of the leaves at night...others like you prefer to see the ocean and feel the wave sounds. We would have given you our sea facing room but at the moment all of the sea facing rooms had been taken, it was just a bad co-incidence however we welcome you to stay with us again and this time we guarantee that we shall offer you our sea facing Superior rooms with an excellent view of the blue ocean. Also since then we have improved our menu and meals.
4 out of 5
Recommended
for Everyone
by Mark from UK

Lovely getaway hotel

Posted Apr 24, 2014
We stayed here for a few days recently and had a most enjoyable time. Staff very helpful, ideallic location (shame about the seaweed on the beach but what can you so). Good selection of buffet foods - could do with some more fly deterrents though. Rooms clean and spacious with toiletries provided and bottled water. Range of entertainment activities available and management seem very experienced and on the ball. Would recommend for a getaway.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Hallo Mark, We are glad your stay with us was a pleasant one and we welcome you again to our luxurious property to re-experience Zanzibar ! Thank you for the comments. Best regards, George.
5 out of 5
Recommended
by Jackie from New Haven, CT, USA

Outstanding

Posted Jun 21, 2010
I had a delightful stay at this resort. The grounds were impeccable, the rooms were beautiful, and the beach was absolutely gorgeous. The main strength of this resort, though, is its friendly, courteous staff. I was there just for rest and relaxation, and it was just perfect.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Hallo Terry, We are glad your stay with us was a pleasant one and we welcome you again to our luxurious property to re-experience Zanzibar ! Thank you for the comments. Best regards, George.
5 out of 5
Recommended
for Everyone
by A verified traveler from Breukelen

Excellent, very kind service.

Posted Sep 19, 2014
Pros: Everything
Cons: Keep it as it is
We had a wonderful 10 days stay at this hotel. The service is very good and the waiters and waitresses very kind and service orientated. The environment is beautiful. Everywhere beautiful flowers. The gardiers arrange that the environment looks very nice every day. The accommodation is good. Well worth visiting.
Comment from Hotel Management
by George, Hotel Management
Hallo Joyce, We are glad your stay with us was a pleasant one and we welcome you again to our luxurious property to re-experience Zanzibar ! Thank you for the comments. Best regards, George.
5 out of 5
Recommended
for Everyone
by Pensjonister from fra Asker

Spennende og eksotisk feriested. Mye for pengene.

Posted Apr 11, 2012
Pros: Utsikten, havet og den vakre hagen.
Cons: Litt for stort kanskje.
Location: Ligger vakkert til ved lang strand mot det indiske hav.
Anbefales varmt. Flott sted å feriere - godt egnet for alle aldre, spesielt for barnefamilier med eget opplegg for barna. Nydelig mat og underholdning ved middagen hver kveld. Spennende og eksotiske utflukter. Mye for pengene.
Comment from Hotel Management
May 26, 2016 by George Kamau, Hotel Management
håper du er fin . Vi er glad du likte oppholdet på hotellet, og vi ønsker deg velkommen igjen til å bo hos oss . Vennlig hilsen, George Kamau , E - Commerce Manager.