Ratings based on 25 Verified Reviews

4.1 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by ketan

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Ketan, Thank you for your rating. Best regards, George Kamau, E-Commerce Manager.
5 out of 5
by A verified traveler

Amazing

Posted Oct 22, 2016 on Hotels
Beautiful place and hotel
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Thank you and you are welcome to stay with us again. Best regards, George Kamau E-Commerce Manager.
4 out of 5
by A verified traveler

Posted Sep 1, 2016 on Hotels
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Hallo there, Thank you for staying with us, we welcome you again :-) Best regards, George Kamau, E-Commerce Manager.
5 out of 5
by Maria

Posted Jun 30, 2016 on Hotels
Great hotel and nice and attentive staff
Comment from Hotel Management
Jul 14, 2016 by George, Hotel Management
Hallo Maria, This is good to hear from you and we welcome you to stay with us again. Best wishes, George Kamau, E-Commerce Manager.
3 out of 5
by A verified traveler

nice value, staff needs work

Posted Nov 26, 2015
Pros: The value, the lobby and grounds and several on the staff who went out of their way to be helpful.
Cons: Bedding, towels, replacement of shower gel and shampoo; willingness of some staff to help guests with requests that are made nicely and politely.
Location: The location is great for the northern beaches and snorkeling Mnema atoll, but is over an hour drive to the airport and Stone Town.
This hotel has lovely grounds and is a good value. However, management at this hotel responds to criticism with belittling and accusing you of things you didn't say. When I pointed out that after 4 nights my 1 small bottle of shower gel had still not been replaced (and was not replaced even when I asked for it to be), I was told expecting more was 'mass consumerism'. Despite asking several staff members nicely to either make a call or other arrangements for me, always with a please and thank you, they would look at me like they couldn't understand what I was saying and seemed very hesitant to do so. Management defended this behavior by suggesting I had spoken disrespectfully to them, which never happened. The towels were rough, dingy and yellowed, yet management flat out said 'they aren't yellow' despite not seeing them. The comforter was rough from overuse and the mattress uncomfortable. It's unfortunate that instead of using criticism as an opportunity to improve, management gets very defensive and places blame on the guest.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Thank you for the positive remarks and for pointing out on the cons that we shall improve on
3 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

A large hotel with services by good beach

Posted May 8, 2015
Pros: Location on the sea and beach. Had a big garden and was quiet.
Cons: Would be nice if they paid close attention to people's room choices (took hours to shift to the room type requested)
Location: On the beach so typical beach activities, including boat tours, diving/snorkeling, kite surfing. Nearby are interesting spice farm tours.
We visited during the middle of the rainy season so had some of the inevitable heavy rain. The hotel has good facilities and is spread over a large area with well kept gardens. The hotel next door is a 'sister' hotel so there is the option of eating or doing activities there. The beach in front of the complex is white sand and quite wide at low tide. Some of the downsides for me were that I thought they overcharged for many items (food, drinks, spa) when they were much cheaper in other local places. The staff tried to be helpful, but some things were forgotten, like our request to shift to an upstairs room (as requested at booking) and the process took 4 hours! For those (including families with kids) who wanted to eat early, they were out of luck as dinner started at 7:30. Overall an ok visit, but glad we didn't stay longer.
Comment from Hotel Management
May 13, 2016 by George, Hotel Management
Hallo Norman, Thank you for your comments well noted, we are sorry for the room mixup and we shall make sure this does not happen again to other guests or yourself if you visit again :-)
4 out of 5
by Kim from Canada

Zanzibar Weekend

Posted Sep 20, 2014 on Hotels
Beautiful spot - great value for the price when you do the meals included option...food was fabulous. About an hour drive from the airport so recommend arranging transport in advance. Dive shop on site with great staff as well if that is what you are planning
Comment from Hotel Management
Jul 16, 2016
Hallo Kim, We are glad your stay with us was a pleasant one and we welcome you again to our luxurious property to re-experience Zanzibar ! Thank you for the comments. Best regards, George.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location. Friendly staff

Posted Aug 12, 2014
Pros: Everything but the internet
Cons: Cost was too high and was not working most of the time. $10 per device
We had a great time, we got the superior package which included breakfast and dinner.
Comment from Hotel Management
May 13, 2016 by George, Hotel Management
Hallo Joyce, We are glad you found our property to be excellent and our stay to be experienced and proffessional. We however regret that our internet was expensive and not fast enough and we have since sought another internet provider. We welcome you again at our luxurious property. Thank you for the comments. Best regards, George.
5 out of 5
by A verified traveler

Great spot

Posted Jun 5, 2014 on Hotels
Wonderful, clean, well-appointed resort with all of the bells and whistles. Food was quite impressive relative to other high-end places I've stayed in Tanzania. (I travel there frequently for work.) The one disappointment was the presence of "beach boys" constantly bothering you to buy things from them and/or "just get to know you" on the beach. Security did a great job of keeping them away from the resort itself, but it made walking and enjoying the beautiful beach much less fun.
Comment from Hotel Management
Jul 16, 2016
Hallo There, We are glad your stay with us was a pleasant one and we welcome you again to our luxurious property to re-experience Zanzibar ! Thank you for the comments. Best regards, George.
3 out of 5
Recommended
for Everyone
by Shomu from Scotland

Did not get the room booked for

Posted Apr 29, 2014
Pros: Cleanliness, Lighting, pool
Cons: better service, Staff to speak more in English as to avoid mis-understandings.
Location: East coast of Zanzibar.
We paid and booked for the sea facing rooms about 40 days before our holiday on 14/04 and when we arrived for, we were offered (Garden view) different ones than booked (Sea facing view). They took us to other available rooms, which were not in suitable locations. For over an hour, we were trying to get this issue resolved but nothing could be done. The booking promised sea facing rooms, which we did not get and it was very disappointing. Hungry and tired we just accepted the rooms offered, and did not want the holiday to be affected by this. Booking was done on Expedia, but apparently they send it through some other agency and then they make a central booking, which allows for short comings in the whole process. I would like Expedia to pay us back the difference between the Sea facing rooms and Garden facing rooms in which we stayed. When you are excited to enjoy your holiday, this can be a dampener in spite of paying loads of money. My Spouse is a vegetarian and sadly there weren't enough options during Dinner.
Comment from Hotel Management
Jun 3, 2016 by George Kamau, E-Commerce Manager, Hotel Management
Dear Shomu, First and foremost please accept our appologies for this mix up ! We like making sure that all clients are fully satisfied. Having said this as you saw yourself we have some rooms that are sea facing at Bluebay Resort while others are blocked by trees which offer the facility a cool air surrounding, we try and make sure that all clients feel their needs met as there are those who prefer to see the greens and feel the wheeze of the leaves at night...others like you prefer to see the ocean and feel the wave sounds. We would have given you our sea facing room but at the moment all of the sea facing rooms had been taken, it was just a bad co-incidence however we welcome you to stay with us again and this time we guarantee that we shall offer you our sea facing Superior rooms with an excellent view of the blue ocean. Also since then we have improved our menu and meals.