" Worst Hotel Stay in Our Vacation History"
Posted Jan 1, 2011
Two days into our stay, the phone woke us at 6:30 am. To ask us if we were checking out. We said no, we had two more days and tried to go back to sleep. They called our room every hour on the hour until I went to the front desk at 10:00 am. I was told they had no record of our reservation, and that we would have to check out. After producing the confirmation in writting, we were told it was a mistake on our part, and that we would have to change rooms. There was a family checking in that wanted our room. After telling them that our family was just as important as the one checking in,we were told the manager would find us later and that this would HAVE to be settled!!!!!! They were very disrespectful, and it was so stressful our son had a panic attack- not exactly the family vacation memories you want to cherish!!!! To make a very long story short we were harassed, they would not clean our room for 24 hours, the manager never sought us out and we only saw the manager because we demanded to see him upon check out and told them we would just wait. Never an apology for ruining the remainder of our stay. If you choose this hotel, choose cautiously bring everything in writting and duplicates- then you will still be told you're wrong! We have traveled a good bit and this is the worst we have ever been treated!
Comment from Hotel Management
Jun 3, 2016 by George Kamau, E-Commerce Manager, Hotel Management
First accept our sincere appology for this nasty experience, this is not the experience we would like our guests to leave with. We have since improved our check in procedures and have invested in a system that front desk staff can check with ease without bothering our valued guests. We have also invested in training our staff on customer relation and we do not expect such behavior again.
We welcome you to stay with us and experience a better stay with us.