Beauty and Serenity
Posted Sep 29, 2012
The only problem was that the bed was a little hard for me. Otherwise I couldn't fault the Serena. Position is fabulous. Its right in Stonetown with a few minutes walk to all the highlights. Its view over the water, of the constant parade of beautiful dhows and of the sunsets is unbeatable.On a recent trip to South Africa, Kenya and Zanzibar I stayed in 12 different hotels. Nowhere else were the staff so consistently friendly, helpful and efficient. They really seem to be trained to put their guests interests first and make them feel valued. We were asked by managers at least once every day if all was going well and if there was anything else we needed. After commenting that we hadn't had news from Australia for a month, we were presented with copies of Australian news which Mr Charles had gone to great trouble to get for us.
The cooking of pancakes poolside every night free to guests was a magnificent bonus. So also was the use of Penhaligan's Blenheim Bouquet toiletries. These extra touches made us feel special and a little pampered.