Ratings based on 258 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
Our stay was a wonderful experience. Room was very large and comfortable. Our kids were very happy with their own rooms.
Comment from Hotel Management
Mar 22, 2017 by La administracion, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and hope to see you again as you deserve. Atte. The administration
2 out of 5
by A verified traveler from California

Lots of art

Posted Feb 2, 2017
Noisy hotel. Unsafe flooring; lots of loose tiles.
Comment from Hotel Management
Feb 16, 2017 by the administration, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments. We are going to take these observations into account to make your next visit more enjoyable. Atte. The administration
2 out of 5
by A verified traveler from Denver CO

Nice location but run down.

Posted Jan 11, 2017
Rented a three room suite. Large rooms but they need to update the beds. The bathroom floors were laminated wood and were pealing. The complimentary breakfast was very good and all the staff was knowledgeable and very friendly. If they would remodel the rooms I would stay again.
Comment from Hotel Management
Jan 19, 2017 by La administracion, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments. We are going to take these observations into account to make your next visit more enjoyable. Atte. The administration
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Decent hotel close to a hospital &other businesses

Posted Jan 3, 2017
Overall the hotel was clean. One staff member named Alberto provided me with excellent service. My stay included breakfast buffet which offered a variety of delicious food. They also offer Uber service with a driver you can trust. I requested towels at night but they took a long time to bring it to my room. I think there was some miscommunication between the front desk and housekeeping. But overall I had a good experience, the price was right so I would go back in the future.
Comment from Hotel Management
Jan 19, 2017 by La administracion, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments. We will take into consideration these observations to make your next visit more enjoyable sea. Atte. The administration
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2016
Great customer service, and attention to our requests. customer service were so nice to us and very detail to what they offered. I will recommend this place as one of the best hotels we have been. Very close to everything.
Comment from Hotel Management
Dec 14, 2016 by The management., Hotel Management
Dear Guest: Thank you very much for your good comments. If you visit guadalajara we hope to serve you as you deserve. Sincerely. The managment..
5 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Vamos a tomar en consideración estas observaciones para que su próxima visita sea más placentera. Atte. La administración
4 out of 5
by A verified traveler

greate value for families up 5

Posted Nov 21, 2016 on Hotels
greate relationship between price an value
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. The administration
4 out of 5
by Alicia

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Atte. La administración
3 out of 5
by Elba from Los Angeles

Posted Jul 31, 2016 on Hotels
The hotel was in a nice area of Guadalajara. The complimentary breakfast was good. It was traditional Mexican food: beans, chilaquides, picado, tacos, and quesdillas. They also had fresh fruit, yogurt and cereal for those that do not want a hearty breakfast.The hotel beds were comfortable. But the hotel is a bit outdated. However, if you are traveling with a big family, it is worth it. Suites are available with 3 bedrooms and bathrooms. There is secure parking too.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. The administration
4 out of 5
by 8 out of 10 stars overall from salina, kansas

Great service!

Posted Jul 4, 2016 on Hotels
The rooms look way better in the pictures than they really are but the service was wonderful. everyone was super friendly and helpful for the executive driver to the securiry guard.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. The administration