Ratings based on 248 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable Beds

Posted Jun 12, 2017
Pros: Room were quiet. Breakfast buffet was comparable to other hotels with lots of choices including a gluten free section.
Location: Hotel is well located for walking around the city and close to the main plaza and Goya museum and food market..
We were so pleased to find the pillow top type beds at this hotel. Enjoyed the complementary glasses of Cava. Front desk staff were friendly and helpful.
Comment from Hotel Management
Jun 16, 2017 by gerente, Hotel Management
We were very happy to find the superior pillow type beds in this hotel. We enjoyed the complementary glasses of Cava. The reception staff were friendly and helpful. Dear guest Thank you very much for your positive comment. We are happy that you like our pillows, and our helpful staff. We hope you will return soon to our hotel and we wish you a good day Thank you very much
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything!

Posted May 25, 2017
Walk in historic town is lovely! Very nice clean city with great food.
Comment from Hotel Management
May 26, 2017 by gerente, Hotel Management
Dear guest Thank you very much for your positive comment about our hotel and our city. From our good location you can enjoy by walking of our monuments. We hope to have you again soon at our hotel. Best regards and thank you very much
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location historical building.

Posted May 24, 2017
Close to the monumental cathedral, the hotel is a way to feel part of the past while enjoying modern comfort. Happy hour at the plaza of the cathedral is great experience, while enjoying the hospitality at Cafe Real -the manager, aptly called Jesus, is a character!
Comment from Hotel Management
May 26, 2017 by gerente , Hotel Management
Dear guest Thank you very much for your very positive comment. We are very happy that you liked our historic building and our location We hope you can visit us again soon and thank you very much again Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Not a bad hotel, just a little tired.

Posted May 3, 2017
Pros: Location
Cons: Finishes...bathroom...interior design needs a face lift.
Wanted to like this hotel, but was a bit disappointed with the interior design, and tired rooms, pergo floors, outdated bathroom and just the overall feel of the place. The location is excellent and really not a bad deal for the price. Just don't expect luxury.
Comment from Hotel Management
May 16, 2017 by direccion hotel, Hotel Management
Dear guest Thank you very much for your comment . We send your comments to our image department A greeting and hope to see you again soon by our hotel. Sincerely
3 out of 5
by A verified traveler

Ok, bland, mid-level hotel

Posted Apr 10, 2017
Pros: A good location, comfortable bed, quiet.
Cons: The décor (very dated), a guaranteed bed type (otherwise they just give you what they have at the time)
Location: The location was good and within walking distance to El Tubo (tapas and bar area) as well as the major sights.
The hotel is housed in a building with some historical value in Zaragoza, but I was disappointed that there was no sense of this when you went inside. The lobby area/bar is modern, and the room we had was dated rather than old (brown/green with no pictures on the walls). The most characterful part of the building for me was probably the basement dining area where the breakfast buffet was served. The bedroom felt very drab and dark, and had minimal amenities, but the bed was very comfortable and the sound proofing was very good. Staff were courteous and professional, though seemed a bit defensive if you reported a problem rather than trying to fix things in a way that worked for the guest. I didn't leave feeling valued as a guest or that my opinion mattered very much. So overall ok but nothing special.
Comment from Hotel Management
Jun 14, 2017 by gerente, Hotel Management
Thank you very much for your comment. We feel that the restoration of the building did not please and that the rooms have seemed outdated. We are continually improving. We hope to have you again with us soon
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Re: Excellent location in Saragossa

Posted Mar 6, 2017
Pros: The location. The building design/ architecture. Very quiet inside.
Cons: Internet speed. Room cleanness.
Location: Simply great!
Lovely experience at the heart of the historical centre of the city. The hotel building is magnificent. Minus: Internet wifi speed and unavailable USB ports in the room.
Comment from Hotel Management
Mar 9, 2017 by hotel catalonia el pilar, Hotel Management
Thank you very much for writing your positive opinion about our hotel. we wait . We are very happy that your experience in the hotel has been so positive and we hope to have you back in our hotel soon
4 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Mar 3, 2017
it is located close to everything, sightseeing, restaurant, shopping, etc.
Comment from Hotel Management
Apr 18, 2017 by gerente, Hotel Management
Thank you very much for your opinion . we are very happy that you have enjoyed our hotel we hope you come back soon
5 out of 5
by Constance

A champagne welcome!

Posted Feb 6, 2017 on Hotels
Apart from the wet weather, it was a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Home from home

Posted Jan 30, 2017
Pros: Great value
Location: tapas
Great value, clean, comfortable and staff helpful.
Comment from Hotel Management
Mar 9, 2017 by catalonia el pilar, Hotel Management
thank you for your opinion. we are very happy that you have enjoyed our great value, clean and confortable and staff helpful we hope that you come back soon best regard
5 out of 5
by Christine

Beautiful restored hotel in a beautiful city

Posted Jan 21, 2017 on Hotels
Hotel was just in a perfect position so close to the Cathedral and the Christmas markets and what a beautiful city is Zaragoza so glad we stopped here on our way from Barcelona to Madrid