Ratings based on 302 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Beautiful room, great staff. Best breakfast buffet, even had made to order omelettes.
Comment from Hotel Management
May 18, 2017 by Maria Rubio - Guest Experience, Hotel Management
Dear Guest, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Zaragoza. We hope you visit us again and of course we will be very pleased to welcome you. Best regards.
3 out of 5
by A verified traveler

Hotel tired needs updating ,

Posted May 1, 2017
First room carpet held down with nails . Room on first floor traffic noise made sleep nearly impossible . Staff changed our room but unfortunately a smoking room , awful smell . Hard to believe these still exist , but we had given up at that point . Hotel a poor experience for a Melia hotel , which we selected due to stays in other cities in this chain. This one needs a facelift !
Comment from Hotel Management
May 3, 2017 by María Rubio - Guest Experience, Hotel Management
Dear Guest, We hugely appreciate your kind and sincere words because for us your feedback is very important. Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

A long weekend stay - Thursday to Tuesday

Posted Mar 17, 2017
Pros: It is close to the centre of Zaragoza. The breakfasts are very good. The bedroom we had was very spacious, with a large comfortable bed.
Cons: Room lighting : toilet plumbing ; providing a restaurant that served Spanish food [ it presently only serves Japanese style food in the evening ]
Location: When we were there was no "Hop-on, Hop-off bus", but as the main attractions are in or close to the Old Town, all were "walkable".
Hotel is located adjacent to a relatively quiet dual carriageway which forms the western edge of the old town : It is only 5 minutes walk from the Airport bus terminal stop.
Comment from Hotel Management
Mar 17, 2017 by Maria Rubio - Guest Experience, Hotel Management
Dear James, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Zaragoza. We really appreciate your comments, we do take them into account in order to keep improving our service, ensuring a good quality service and guest satisfaction. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need. Best regards,
3 out of 5
by John

Curate's egg

Posted Mar 6, 2017 on Hotels
Hotel room smelt of drains, although blasting the air-conditioning lessened it's unpleasantness (although raised the noise level, of course). Room was generally airless but you get to expect that in modern hotels with fixed shut windows.
Comment from Hotel Management
Mar 8, 2017 by MR, Hotel Management
Dear John, thank you very much for your feed back. We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan. We regret to know that your experience with us was not as pleasant as we would love. We hope you visit us again and of course we will be very pleased to welcome you. Best regards, María Rubio Guest Experience
4 out of 5
by Bill from Edinburgh

Excellent hotel just a few disappointments

Posted Feb 18, 2017 on Hotels
Wanted to give this 5 stars but there were a few little disappointments Staff were lovely and very helpful Room was spacious, clean, bed very comfortable and everything was clean I asked for a double but got a twin room, could not find any in room tea and coffee facilities but realise I may not have looked in all the cupboards I forgot my travel adaptor and reception lent me one Breakfast excellent
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Bill, Thank you for having taken some of your valuable time to send us your positive feedback about some points of our Hotel and our staff. Your kind comments will serve as an added inspiration to consistently maintain. We take into account your suggestions in order to improve our service. It would be a pleasure for all the Meliá Zaragoza team to welcome you back in a near future. Best regards, María Rubio Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Feb 8, 2017
We stayed one night here on our way from Barcelona to Madrid and it turned out to be very pheasant. Will recommend to the friends.
Comment from Hotel Management
Feb 8, 2017 by María Rubio - Guest Experience, Hotel Management
Dear Guest, It has been a pleasure to receive such good comments; we will share them with all the team. We hope to welcome you back in a near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Florda, USA

Quiet but centrally pksced

Posted Dec 23, 2016
Very clean quiet and comfortable. Excellent breakfast, pleasant helpful staff. Would not hesitate to go back or recommend to others. We had a relaxing stay.
Comment from Hotel Management
Dec 27, 2016 by María Rubio - Guest Experience, Hotel Management
Dear Vanessa, It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Best regards,
5 out of 5
by A verified traveler

Ideal city centre hotel

Posted Nov 27, 2016 on Hotels
Easy check in helpful friendly staff car park below hotel.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear Guest, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Zaragoza. Best regards, María Rubio - Guest Experience
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you on behalf the entire team for your review! Best regards, Maria Rubio. Guest Experience.
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Great hotel friendly and helpful staff
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your 5 star review and your excellent comments! We really appreciate your feed-back and we are looking forward to receiving you again soon. Best regards. María Rubio. Guest Experience.