Some of the Property amenities advertised by Hotels.com on the property listing do not exist. Specifically:
• "Iron/ironing board (on request)". I was given an iron but refused an ironing board. Very snappy lady on reception said that I could only have the iron "as an exception, when there are no maids" and that I couldn't have an ironing board to go with it - I'd have to iron on the bed. Yes, really: I double checked this with her !
• "Coffee shop": whilst I stayed there were no facilities to get a hot drink during the day. No equipment in room, no machine in hallway/lobby etc and no coffee shop or bar open. I was told I'd have to wait until the bar opened at 7pm or go to a local cafe !
(Also note that buffet breakfast ends at 10am, not 11am as stated on Hotels.com listing.)
Other strange behaviour:
The maid refused to change the dirty drinking glasses from our room part way through our stay: she said she didn't have any new ones to give us.
The maid removed our second keycard from the room whilst we were out. We had left it in the keycard holder by the door, but no lights were left on and the air conditioning wasn't on either, so there was no reason to take this without our permission.
I would have raised these issues at the reception desk on leaving but there was no engagement (no "how was your stay ?" or "thank you for staying with us", for example).
Overall, a very odd place and not worthy of a 4 star rating.