Bar (on property)
Check availability

Reviews of Vincci Zentro Zaragoza

4 out of 5
Vincci Zentro Zaragoza
Coso, 86, Zaragoza, Zaragoza

Reviews

8.8

Excellent

Rating 10 - Excellent. 312 out of 621 reviews" "
Rating 8 - Good. 247 out of 621 reviews" "
Rating 6 - Okay. 48 out of 621 reviews" "
Rating 4 - Poor. 11 out of 621 reviews" "
Rating 2 - Terrible. 3 out of 621 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien y tranquilo.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

GILBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. Love it !!!
Stayed 3 nights in Oct 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The negatives: The price was high for what was received. The rooms are small. If arriving by car, it's virtually impossible to check-in before parking in the parking lot, which is on the back side of the hotel and not the easiest to find. If driving, call ahead to get parking lot instructions (have your plate number handy when you push the reception call button). The positives. The hotel is in a great area to be able to walk to many historical sites, dining, and shopping. The hotel restaurant has a couple very good tapas plates (humus, french fries, Iberian ham.
Stayed 2 nights in Oct 2023

6/10 Okay

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very challenging to find the hotel and the parking. It was also very frustrating that if you opened the balcony door to go out it shut off the A/C until you came back into the room and turned it back on again. Every other hotel we have stayed in, yes the A/C turns off when you open the balcony door but would turn back on once we shut it from the balcony.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel is closed to the old town, within walking distance to a lot of city sights, restaurants and shops. Staff are all nice and helpful. Thank you Reuben for the restaurant recommendation.
Stayed 2 nights in Sep 2023

10/10 Excellent

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and awesome service!
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for exploring Zaragoza
Great place to explore central Zaragoza from. Excellent safe parking. Hotel has good amenities and is modern and well maintained.
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Hassan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical Hotel in Zaragoza
Nice hotel in city centre. Good location. There is a mini-fridge in room with a safe. Rooms are not spacious with no coffee making facilities.
Stayed 2 nights in Mar 2023

10/10 Excellent

Pamela

Stayed 3 nights in Feb 2023

6/10 Okay

Jill

Stayed 1 night in Feb 2023

6/10 Okay

Misael

Traveled with family
Disliked: Amenities
Too pricey for what they offered

8/10 Good

JOSE

Liked: Cleanliness
Stayed 1 night in Nov 2022

10/10 Excellent

Monica

Stayed 1 night in Nov 2022

2/10 Terrible

OCTAVIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Hotel facilities were so-so. small room and bathroom. needs remodeling. Parking was 20 euros and a parking structure that was extremely difficult to navigate. small and crowded spaces with many pillars hard to miss. Pricing for stay was $390.00 Euros for 1 night.
Stayed 1 night in Oct 2022
Response from General Manager Hotel Vincci Zaragoza Zentro 4* on Nov 1, 2022
Dear Octavio,Thank you for taking the time to share your review.We do have varying categories of rooms with different sizes and we would have been happy to help you find a room better suited to your requirements during your stay with us. Our reception team is at our guests' disposal 24 hours a day. Moreover, we do carry out maintenance whenever necessary to keep our hotel up to date. Nonetheless, rest assured that your comments have been duly noted for our consideration. Regarding the price of the parking, it is published and the official selling price is 17, the same amount that you have been charged for it at the check-out. We would like to inform you as well, that the retail price of the room to which you gave your agreement at the time of purchase has been offered by the intermediary travel agency, and not by our establishment.We are sorry that your stay with us did not entirely meet your expectations, and we hope that you will allow us the opportunity to welcome you back in the future for an improved stay. Best regards,General ManagerHotel Vincci Zaragoza Zentro 4*

6/10 Okay

Gian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel room was in a strange substructure with a horrible view. Hotel staff was very nice in general. The parking garage was crowded and in an awkward spot.
Stayed 1 night in Oct 2022

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a 4 star hotel
Some of the Property amenities advertised by Hotels.com on the property listing do not exist. Specifically: • "Iron/ironing board (on request)". I was given an iron but refused an ironing board. Very snappy lady on reception said that I could only have the iron "as an exception, when there are no maids" and that I couldn't have an ironing board to go with it - I'd have to iron on the bed. Yes, really: I double checked this with her ! • "Coffee shop": whilst I stayed there were no facilities to get a hot drink during the day. No equipment in room, no machine in hallway/lobby etc and no coffee shop or bar open. I was told I'd have to wait until the bar opened at 7pm or go to a local cafe ! (Also note that buffet breakfast ends at 10am, not 11am as stated on Hotels.com listing.) Other strange behaviour: The maid refused to change the dirty drinking glasses from our room part way through our stay: she said she didn't have any new ones to give us. The maid removed our second keycard from the room whilst we were out. We had left it in the keycard holder by the door, but no lights were left on and the air conditioning wasn't on either, so there was no reason to take this without our permission. I would have raised these issues at the reception desk on leaving but there was no engagement (no "how was your stay ?" or "thank you for staying with us", for example). Overall, a very odd place and not worthy of a 4 star rating.
Stayed 3 nights in Oct 2022

10/10 Excellent

William, Redondo Beach

Stayed 2 nights in Sep 2022

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with a friendly helpful staff
Stayed 1 night in Sep 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

8/10 Good

Nathan, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight on a driving trip across Spain and wished we'd stayed longer. Very helpful staff and well appointed rooms.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

4/10 Poor

Sophie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Having stayed in many Vinci hotels across Spain, this one was very basic and run down. The room was unpleasant. Only stayed for one night and would not return. The staff, however, were very helpful and professional. The hotel needs some improvements and the bedrooms updated and made more comfortable.
Stayed 1 night in Aug 2022
Response from General Manager Hotel Vincci Zaragoza Zentro 4* on Aug 31, 2022
Dear Sophie,Thank you for taking the time to share your feedback.We would like to thank you for choosing to stay with us and appreciate your kind words towards our team members. It encourages us to continue to maintain the high standards of service we set ourselves.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comments and will be considering them.We hope to welcome you again in the future. Best wishes,

10/10 Excellent

John

Stayed 3 nights in Aug 2022

10/10 Excellent

Jeanette, laguna niguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the city center. Helpful and friendly front desk staff.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a lovely hotel. I have a room at the back with a balcony, sun in the evening. Excellent English spoken. 100 meters from everything.
Stayed 3 nights in Aug 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is perfect for the city and one of the easier places to park regarding driving in, but you still have to concentrate! my room was excellent, air con so quiet. Bed linen crisp and house keeping excellent.
Stayed 3 nights in Jul 2022

8/10 Good

Jose, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walking distance to many things.
Stayed 4 nights in Jun 2022

10/10 Excellent

NIKOLAI, WOBURN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It may sound strange but uniqueness off this hotel is mainly related to the luck of modern design properties in so called "old World"; in this respect this hotel is more or less modern with good quality construction material and design. No extravaganza, just minimalist design, A/C and what's even more unique is excess to the underground parking from the main floor))))
Stayed 1 night in Jun 2022

10/10 Excellent

Alexandre, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in. Very nice hotel next to the old part of town. Walking distance to the Cathedral, restaurants & bars, and the commercial area.
Stayed 1 night in Jun 2022

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel
Stayed 3 nights in May 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned in the old town for sightseeing. Able to drive into the underground car park with a lift direct to reception and floors. Breakfast was ok but a little cold.
Stayed 2 nights in May 2022

10/10 Excellent

Prakash

Stayed 1 night in Apr 2022

10/10 Excellent

Pamela

Stayed 3 nights in Mar 2022

10/10 Excellent

Roger

Stayed 1 night in Nov 2021

10/10 Excellent

Esteban

Stayed 1 night in Oct 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My wife and i stayed their for two days. The room was very clean including the bathroom and modernised. The parking on site was €18 a night. The breakfast was good and the hotel is poitioned so everything we wanted to visit was only a 10 minute walkaway.
Stayed 1 night in Aug 2021

10/10 Excellent

Yanesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Lian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-night stay
great location, friendly staff, comfortable rooms.
Stayed 2 nights in Aug 2021

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vinci lovely hotel
It was really difficult to find the hotel took us 1 hour to find it eventually hired a taxi to take us there Hotel fine except everything closed at 10 pm!!!
Stayed 1 night in Aug 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel. Everything was of a very high standard. Location is very good, right in the old town, with everything right on the doorstep. Hotel is quiet, but plenty going on around. Great place to stay. I would be very happy to stay here again.
Stayed 1 night in Aug 2021

6/10 Okay

Carlos

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chain hotel in a very central location. A bit expensive parking - 16 EUR (paid public parking nearby will be cheaper, if you arrive in the evening). Breakfast is good for the price.
Stayed 1 night in Jul 2021

10/10 Excellent

Fredrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020