Ratings based on 219 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from San Juan, Puerto Rico
Great hotel, close to the centerPosted Apr 25, 2017
Very well located, this classy hotel is very good for the traveler who wishes to explore the city points of interest, starting by the famous Cathedral, at walking distance. Very cortueous and friendly staff, nice and comfortable room, very good breakfast.
Good FridayPosted Apr 21, 2017 on Hotels
Beautiful city, hotel was close to a good selection of restaurants. It was Good Friday and the parade went past the hotel, an amazing event
for Everyoneby A verified traveler from UK
Lovely hotel, near the old town.Posted Mar 15, 2017
Delightful hotel, lovely bedroom, well furnished. Good amenities. Charming reception staff.
for Everyoneby A verified traveler
Lovely downtown hotelPosted Feb 22, 2017
Pros: Almost everything. Location was great
Cons: I wish breakfast had more variety
Location: Very central. Shopping, site seeing and everything else is at a walking distance
The hotel was good in almost every way. Rooms were spacious and comfortable. Beds were clean and housekeeping was good. The only comment is that with such nice hotel, I wish breakfast had more variety.
for Everyoneby A verified traveler
Good location for food and shoppingPosted Jan 29, 2017
Great staff very helpful. Nice tapas bar attached to the hotel !!
for Everyoneby A verified traveler from Hawaii
HIGHLY RECOMMEND - Great service and locationPosted Jan 6, 2017
Pros: The ambiance, decor, food, and staff
Cons: Noise from banquet hall into the room
Location: Located near stores and shops, a few minute walk to main attractions
We had a wonderful vacation in large part due to the staff of the hotel. Our check-in was quick and efficient. Staff speaks English. We had a junior suite, the room is beautiful and the amenities are above and beyond what we expect. Our stay was over the new year and we found a gift of chocolates to celebrate the holidays. There is 24 hour room service which is very quick. The bed is comfortable. Note for light sleepers, stay away from rooms above the banquet hall, when there is a function the music filters into the bedroom. The toilet was awkwardly close to the wall but otherwise we felt very comfortable. The location was a few minutes by taxi to the main square or about a ten minute walk. The staff was very helpful with directions, recommendations, and reservations. The breakfast had a good variety and the ambiance and decor of the breakfast hall and banquet hall is added bonus to a pleasant stay. We also dined at the restaurant - the food was delicous and again the service exceptional. We would definitely return.
by A verified traveler
Posted Oct 19, 2016 on Hotels
It was a really good experience to stay at NH Collection Gran Hotel even overnight business stay. Especially breakfast hall was very interesting area and breakfast was so good.
for Everyoneby A verified traveler from Hungary
Great stayPosted Oct 12, 2016
Location: Several restaurants and shops around. Historical sights in walking distance.
Overall it was a great stay. The rooms were very comfortable - bed and linen. Amazing shower as well. Breakfast was very complete and super tasty. Absolutely recommended!
for Everyoneby A verified traveler from sydney
Posted Oct 7, 2016
Amazing location and even better beds. I am a pretty fussy person but loved this place. Highly recommend it.
for Everyoneby A verified traveler from California
Nice Hotel, Excellent LocationPosted Sep 25, 2016
Pros: I liked everything, nice staff, good breakfast, excellent location.
Location: Centrally located within walking distance of thePilar Cathedral, downtown, and the river. Don't miss the Goya Museum.
Excellent hotel in a very good location. Would definitely recommend.