Junior Suite, Balcony, Lake View (Open Gallery) | Terrace/patio
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Reviews of Grand Hotel Zell Am See

4.5 out of 5
Grand Hotel Zell Am See
Esplanade 4-6, Zell am See, Salzburg

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 389 reviews" "
Rating 8 - Good. 128 out of 389 reviews" "
Rating 6 - Okay. 29 out of 389 reviews" "
Rating 4 - Poor. 15 out of 389 reviews" "
Rating 2 - Terrible. 15 out of 389 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options, amazing 5 course dinners as well as afternoon snacks, just what you needed after a day skiing. Grand spa area was fantastic treatment for post ski recovery. Absolutely loved our stay at the Grand best location.
Stayed 8 nights in Mar 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not worth it for the price we paid
Flat pillow resulted in pain at hubby back for the rest of our trip. We stayed in various hotels prior to this and had no issue. Although they provided different types of pillows but are really flat. They damaged my luggage too. It was a new samsonite luggage I bought in Austria as the one I had was damaged by ground control at the airport. Just 1 week old and it’s damaged again, it was carried and put into our room by the valet. They offered compensation though, by waiving off our room service dinner. But I rather they be careful about handling our stuffs than such compensation.
New luggage damaged
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly wonderful hotel!
What a wonderful hotel! Beautiful historic building in a stunning location with wonderful facilities, food and fantastic staff. I received a free upgrade and had a huge wellness room with an in room sauna and a stunning balcony overlooking the lake. The half board was such great value with a lovely 2 course mid afternoon snack, fabulous 5 course gourmet dinner and wonderful breakfast spread. They even dropped me off at the station as it was snowing. Lovely staff throughout the hotel, and great spa and pool facilities. Highly recommended, I will definitely be back!
Wellness room
In room sauna
Half board dinner
Restaurant
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

10/10 Excellent

Shaikha

Stayed 3 nights in Sep 2023

10/10 Excellent

Jassem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Kulbir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Beautiful location and room. Really pleased with our stay. Big size lake view room. Service was really good. Breakfast and dinner were both great and waiting staff were amazing. Reception staff was very helpful and friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Grand Hotel
We had an incredible stay at the Grand Hotel. Fantastic service with friendly, knowledgeable, helpful reception staff, beautiful facilities, beautiful views, delicious food. Perfect location to explore Zell am See and enjoy the lake. Loved the complementary paddleboat and bicycle options. A really special treat, we felt completely spoiled and the hotel is absolutely gorgeous, as are the spectacular mountains around Zell am See, jaw-dropping, 'Wow'!
Stayed 4 nights in Aug 2023

8/10 Good

Tibor

Stayed 1 night in Aug 2023

10/10 Excellent

Jenny

Stayed 7 nights in Jul 2023

2/10 Terrible

Moussa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Since I entered the room I requested them several time to fix the AC with no proper response no acting to help.
Stayed 2 nights in May 2023

6/10 Okay

Gary, Black Mountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a horrible smell that emanated from the shower room. Smelled like sewage. Originally the area smelled more like bleach (as if they tried to correct it). But as the evening wore on - it became overpowering. We shut off the door and opened the windows int he middle of the night and were okay. When we drew the hotel's attention to it in the morning all they did was tell us that we should have brought it to their attention in the middle of the night - that they have someone on duty 24/7 - as if we were at fault. This is a shame because it put a damper on wha would have been a delightful stay. I would argue they probably should have apologized profusely and knocked some euros of the room charge. But they didn't. Pretty bush league for a fancy/expensive hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
This is the second time we have stayed here and we love it. Fabulous location, very friendly staff, very comfortable rooms. The breakfast is fantastic (I think the best we have ever had,) Apparently the evening meals are great too but went out. The swimming pool area is lovely. As I wasn't skiing I had it all to myself in the mornings - I understand it gets busy with children in the afternoon. Our only gripe is the position of our room - 223. It overlooked both the lake and the town so we got best of both worlds.... until Monday night when the goods trains started rumbling past - almost continuously. There are also two family rooms next door and unfortunately we must have had the noisiest children ever staying in them who started shouting and running around from about 6.30 am. But that's our only gripe. THe hotel itself is lovely and we would definitely stay again.
Stayed 4 nights in Mar 2023

10/10 Excellent

Les, Cheltenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , lovely hotel
Stayed 2 nights in Jan 2023

8/10 Good

Doria, Saskatoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This grand old hotel has all the glamour and old charm you see in the photos. It takes you back to a different time & if you like that, it’s all you need. It is not all redone/repainted or remodelled for today, so don’t expect that. The hotel is beautiful and the view/location cannot be beat. The staff were amazing, so helpful and smiling always. The breakfast is pleasant & included in most packages. The lounge upstairs was an experience in itself, so do check it out. The spa was dated, but quite cozy & again fit the bill for relaxation. Overall we loved it!

6/10 Okay

Laura Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not live up to expectations
Staying at this hotel was the primary reason I stopped in this city. I was looking forward to a beautiful room overlooking the water and a cozy scene as depicted in pictures. I need to remember that pictures lie. I was initially given a room on the 6th floor. The view was fine, but it was SO HOT and there was no air. Reception (Thalia) was extremely helpful and offered a downgrade to an air condition room. While the view was better and I paid for a higher room, I also needed to sleep so I moved. I regretted that decision as I was placed in a different building which was not convenient to getting to meals, etc and I discovered spiders. Parking was also confusing as it was not communicated just to pull up to the door and I ended up paying for parking twice. My luggage was damaged by staff when I was leaving the hotel and I wrote the hotel with no response from them regarding this issue. When I went to go to dinner that night there was an issue finding my name on the room list and I was made to feel like a trespasser. Then once I was settled they uprooted me to move me to another table. Completely unnecessary and insulting with people staring at me wondering what the issue was. My server also made fun of my trying to speak German to him causing more stares. People also kept coming by asking my room number repeatedly. I was not comfortable having my room number repeatedly stated out loud while traveling alone. What should have been a relaxing stay was sadly anything but.
Stayed 1 night in Oct 2022

10/10 Excellent

DEIRDRE Maria, Andover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the lake. Hotel room slightly dated however good soundproofing. Only niggle No iron or ironing room. You could pay to have it done done if needed
Stayed 6 nights in Aug 2022

10/10 Excellent

Abdulla

Stayed 1 night in Jul 2022

10/10 Excellent

Khaled

Stayed 1 night in Jul 2022

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

10/10 Excellent

mohammed

Stayed 3 nights in Jun 2022

10/10 Excellent

Scott

Stayed 1 night in Jun 2022

8/10 Good

Omar

Liked: Staff & service
Disliked: Property conditions & facilities
Rusty hotel with great staff
The hotel is very old. the staff is great. The breakfast was great There was a spider hanging in front of our window. No one informed us that the parking is not free, we were surprise that we had to pay them for that
Stayed 4 nights in May 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestigious? Not so much
Couple of things, such a prestigious hotel but they don’t take American Express, and for the first time EVER a hotel that charges you for the little sachet of crappy instant coffee. Poor show.
Stayed 6 nights in Mar 2022

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the Grand Hotel. The service was great from check-in to check-out. I found the beds super comfy, although some found them too hard. Breakfast was great with a fabulous choice. We were leaving early on our last day and they let us have breakfast even though it was way before "opening time". We would love to come back in the summer.
Stayed 4 nights in Mar 2022

10/10 Excellent

Jansey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location overlooking the lake was spectacular the fine, friendly and exceptional service provided by staff members. A big plus for providing shuttle service back and forth ski lodge. Will surely continue using your hotels anywhere located on future trips.
Stayed 8 nights in Dec 2021

8/10 Good

Ahmed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all the experience was great
Stayed 3 nights in Dec 2021
Response from GRAND HOTEL ZELL AM SEE on Jan 5, 2022
Dear Ahmed, thank you for your feedback. It was a pleasure to have you here and we would love to welcome you another time again.

8/10 Good

Nubia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced
Beutiful hotel but for $300.00 a night the room was disappointed, smal and a train running many times at night.
Stayed 1 night in Sep 2021
Response from GRAND HOTEL ZELL AM SEE on Sep 15, 2021
Dear Nubia, thank you for your feedback. We regret we could not convince you of our services. We wish you all the best and remain with kind regards from the entire GRAND HOTEL Team.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time in Zell Am See
Amazing location, stunning view from our room balcony. Staff were friendly and cooperative. The location of the hotel is the best in Zell am see area. Breakfast time is always busy, and staff are busy serving different people, so better to come early. The outdoor tables closed most of the time when it’s cloudy weather.
Stayed 4 nights in Aug 2021
Response from GRAND HOTEL ZELL AM SEE on Sep 15, 2021
Dear Ahmed, thank you for your feedback. We are glad you enjoyed our location with the wonderful sorroundings. We ask you for your understanding regarding the terrace. But if it is could outside normally our guests does not want to sit at the lake to have breakfast thats the reason to let it closed furthermore if rain is coming we have to close it as well. We hope for your understanding.

10/10 Excellent

Yasser A.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful place to stay in, however it was very hard to find a place to exchange money.. the hotel is amazing and the breakfast was beyond expectations… love this hotel 👍👍
From our room
Stayed 1 night in Jul 2021
Response from GRAND HOTEL ZELL AM SEE on Jul 29, 2021
Dear Yasser A. thank you so much for your great feedback. It was a pleasure to have you here.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great hotel with a remarkable location and history. Convenient spa facilities with private access to the lake and pedalo for rent. On the downside, the hotel restaurant does not keep the tables for hotel guests and we end up wandering around the city to have a dinner (super hard to find a free table without reservation) the staff was apologetic and admitted it's quite embarrassing. Other small things are lack of in-room A/C and poor minibar fridge cooling level but nothing really major.
Stayed 2 nights in Jul 2020
Response from GRAND HOTEL Zell am See on Aug 16, 2020
Dear guest, thank you for your feedback and your friendly words. We are sorry that our restaurant was fully booked on this day. We hope you enjoyed your stay nevertheless. Thank you all the best Sandra

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020

10/10 Excellent

Alla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Elvira, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing food, great facilities and wonderful staff, attentive, proactive and thoughtful. We were there many years ago and came back again now. We will come again for sure! Thank you to the employees of this great hotel!
Stayed 6 nights in Mar 2020
Response from GRAND HOTEL ZELL AM SEE on May 8, 2020
Dear Elvira, thank you so much for your kind feedback. It was a pleasure to have you here and we hope to welcome you soon again. We send you kind regards from the entire GRAND HOTEL Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Stay
Lovely hotel in fantastic settings. Rooms are well equipped, bathrooms are extremely clean. Ample food choices at both breakfast and dinner. The staff are functional and efficient, occasionally you get some humour and a smile as well. The main negative is the lack of coordination with the free ski bus to Schmittenhohe which ends up being a free for all. Some from of queuing system would avoid this unpleasant start to the day, alternatively just take a taxi, the public bus or walk to CitiExpress.
Stayed 9 nights in Feb 2020
Response from GRAND HOTEL ZELL AM SEE on Mar 10, 2020
Dear sir/Madam, thank you very much for your kind feedback. It was a pleasure to have you here and we hope to welcome you another time again at the GRAND HOTEL. Kind regards from the entire GRAND HOTEL Team.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from GRAND HOTEL ZELL AM SEE on Feb 20, 2020
Thank you very much for your great feedback.

4/10 Poor

Dennis

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The (not so) Grand Hotel
The room is NOTHING like the pictures on either hotels.com or the hotel website itself. I strongly suspect that they have one room that looks semi-decent and that’s what is being used for sales purposes. The rest are garbage, at least insofar as our room was concerned. Considering that we paid the same amount for 4 nights here that a suite at the Ritz-Carlton in Hong Kong costs (actually, it’s currently less to have the Hong Kong suite) the value for money is a joke. I would almost go so far as to state that the hotel is clickbait personified.
Stayed 4 nights in Dec 2019
Response from GRAND HOTEL ZELL AM SEE on Jan 29, 2020
Dear Dennis, thank you for your comment but we can absolutely not understand your subjective assessment. We have so much positive feedback about the entire hotel. Nevertheless we wish you all the best and send you kind regards from Austria.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
my husband and I really loved our Deluxe Double room with sauna. The room had 2 balconies overlooking the lake and the mountains. The room was spotlessly clean. sauna was a must during winter months. We used it every day. We were on half board and the food was varied. The hotel is very close to the pier where the cruise boat departs from. There is also a very pleasant après-ski bar just opposite the hotel. the room was extremely quiet. We enjoyed the peace and quiet. Usually in the hotels there is a constant noise of doors slamming , but not in this hotel. We had very good sleep there.
Stayed 4 nights in Dec 2019
Response from GRAND HOTEL on Dec 27, 2019
Dear Julia, thank you very much for your great feedback. It was a pleasure to have you here and we hope to welcome you soon back at the GRAND HOTEL. Furthermore we wish you a HAPPY NEW YEAR. Kind regards from the entire GRAND HOTEL Team.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay!
This hotel has so much class and is built around so much beauty. I highly recommenced a stay. The staff is incredible and the atmosphere and class of the hotel is exceptional.
Stayed 2 nights in Sep 2019
Response from Brigita Husic on Sep 18, 2019
Dear Ronald, great to hear that you enjoyed your journey. It was a pleasure to have you here and we hope to welcome you soon again. Kind regards from the entire GRAND HOTEL-team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is a very nice property and very well located. I would think it is the landmark of the town. It is very classic but needs to be remodelled as it is very old
Stayed 2 nights in Aug 2019
Response from Brigita Husic on Sep 18, 2019
Dear guest, it was great to read your comment. Thank you very much for your feedback. It was a pleasure to have you here. Of course there are from season to seaon new renovations planned. We would be happy to welcome you soon back again and send you kind regards from the entire Team.

10/10 Excellent

MOHAMMAD

Traveled with family and small children
Liked: Cleanliness, staff & service
No air condition in the room A lot of insects Room service not good
Stayed 4 nights in Aug 2019
Response from Brigita Husic on Sep 18, 2019
Dear MOHAMMAD, thank you very much for your feedback. We do have rooms with an air condition and are at the moment the one and only hotel in Zell am See with an air condition. However, insects in nature is absolutely normal here in Austria - especially near water. Unfortunately there is nothing we can do about it. Please keep in mind that not a single insect is venomous in Austria. We hope for your understanding. We wish you all the best and send kind regards from the entire GRAND HOTEL team

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are very bad I booked room with Ac.the ac very bad I called many times to check they always this is the Ac available. I ask for at least for a fan
Stayed 2 nights in Aug 2019
Response from Brigita Husic on Sep 18, 2019
Dear guest, thank you very much for your feedback. Unfortunately we got a lot of room calls this summer due to the air condition and we made the experience that in most cases the window was open. An air condition is just working if the window in the room is closed. For the next year we plan to provide more room types with an air condition. We wish you all the best and hope to welcome you another time back again.

10/10 Excellent

Ghyath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was no WiFi as advertised, and our hotel room had a broken bathroom door which prompted me to get stuck in the bathroom for 20 minutes. We received a full refund however this seemingly nice hotel felt like a scam.
Stayed 1 night in Aug 2019

8/10 Good

bilal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019