Pathetic service at Reception !!
Posted Jul 31, 2016 on Hotels
Receptionist at hotel was really rude , I have never seen so rude lady in any hotel I have stayed ever. And she said this is the way i talk.
Though elderly lady during checkout was so nice. Overall I would say our stay was pleasant , hotel is nice bit noisy neighborhood. Still the way you are treated during check-in makes all the difference. We decided not to have breakfast in the hotel for our 5 days stay , so that's the revenue lost because of her behavior. Hotel owners should really check who they put in front desk at reception for customer service !!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, thank you for being our guest. It was a pleasure having you and your Family in our Hotel. As much more we are quiet surprised about your ranking. We always try our best to help all our guest with there Holiday planning beginning from the request until the check out. Our hotel staff is very well trained and always helpful and friendly. Also the Lady who checked you in was the same Lady who did the check out. There was only a misunderstanding on the check in day as the Lady was trying to warn you not to stay at the disable parking. Other wise you will get a ticket from the Police and have to pay for wrong parking. We always do our best to help our guest in every way. The breakfast was not included in your Apartment, but you and your family was of course very welcome to join it. It is a shame that you did not try it because of the misunderstanding on check in day. Your booking also was made for only 3 person and you arrived with 4 person. We did not charge you the 4th person. About the noise: You are right, it is noisy where our hotel stay and unfortunately we can not do much about it, as the noise does not come from our hotel or our guest. As we are in the middle of the pedestrian area it can be unfortunately be noisy some times. We really hope we could clarify the situation a little and would be happy to welcome you and your family again to show you that we are friendly and helpful in every way. Wishing you all the best and sending kind regards from Zell am See.