Beautiful view spoiled by some terrible staff”
Posted Aug 16, 2016
The receptionist was lovely. The gentleman who took us to our room also was wonderful and explained everything clearly. The room was small and the double bed looked like two beds put together with two separate duvets. Our son had a weird sofa bed with many parts put together. When you pay so much money a night, surely you expect a better room. The room had no AC, it was so hot in the night, hard to sleep.
They make you sit at the same table each day. When went downstairs for dinner and were put inside a boxed area, away from any view, it felt awful, but we said nothing as we were tired after a long journey and also thought that they would seat us somewhere else every day.When we came down for breakfast we were seated at exactly the same spot by another member of staff. I asked whether or not we would always be seated here during our stay as it is not a very pleasant place. She told us that 'there are people who are staying for 10 days, and they come before us'. Do you treat people according to how long they stay? She was rude, argumentative and offensive.In the evening Herr Haas the Maitre D' told us that 'we had complained about our table' I said we weren't happy that she told us that people who stay 10 days comes before us.Instead of apologising, he said 'no she did not say that'. I said to him that he wasn't there but my husband and I were. SPA pool, the sauna and the location of the hotel is nice however,if you are not treated with respect and dignity this means nothing.