Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from London

Beautiful view spoiled by some terrible staff”

Posted Aug 16, 2016
Pros: Location, spa pool.
Cons: Staff doesn't seem to like International customers.They are arrogant and rude. Rooms are dirty, the chairs in our rooms had so many hairs on them.
Location: Lakes are close by. We went to Krimml waterfall, it was OK.
The receptionist was lovely. The gentleman who took us to our room also was wonderful and explained everything clearly. The room was small and the double bed looked like two beds put together with two separate duvets. Our son had a weird sofa bed with many parts put together. When you pay so much money a night, surely you expect a better room. The room had no AC, it was so hot in the night, hard to sleep. They make you sit at the same table each day. When went downstairs for dinner and were put inside a boxed area, away from any view, it felt awful, but we said nothing as we were tired after a long journey and also thought that they would seat us somewhere else every day.When we came down for breakfast we were seated at exactly the same spot by another member of staff. I asked whether or not we would always be seated here during our stay as it is not a very pleasant place. She told us that 'there are people who are staying for 10 days, and they come before us'. Do you treat people according to how long they stay? She was rude, argumentative and offensive.In the evening Herr Haas the Maitre D' told us that 'we had complained about our table' I said we weren't happy that she told us that people who stay 10 days comes before us.Instead of apologising, he said 'no she did not say that'. I said to him that he wasn't there but my husband and I were. SPA pool, the sauna and the location of the hotel is nice however,if you are not treated with respect and dignity this means nothing.
4 out of 5
by A verified traveler

Wellness und Berg

Posted Jul 25, 2016
Pros: Der Pool am Dach ist sehr schön
Location: Zell am See, Wandern und Ausflüge
Wir hatten ein schönes Wochenende, Wetter und Essen war gut.
Comment from Hotel Management
by Cornelia Kugler, BA - Assistentin der Geschäftsfüh, Hotel Management
Lieber TAUERN SPA Gast, vielen lieben Dank für Ihre tolle Bewertung über Ihren Aufenthalt bei uns. Es freut uns immer sehr wenn wir unsere Gäste begeistern dürfen und Ihre Erwartungen erfüllen. Es würde uns sehr freuen Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße aus Kaprun. Cornelia Kugler, BA - Assistentin der Geschäftsführung
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 26, 2016 on Hotels
4 out of 5
by Yvonne

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
5 out of 5
by Marco

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
5 out of 5
by A verified traveler from Kent, UK

Modern hotel with very good food and facilities

Posted Feb 21, 2016
Pros: Modern, clean, roomy, spa facilities, food, parking, location, games room with pool table and table football.
Cons: Free minibar soft drinks provided but a kettle for tea would have been good. Glass wall to shower room meant no privacy - we used spa showers.
Location: Out of town location - about a mile to Kaprun - and short drive to ski slopes including Zell Am See.
Seven night stay for skiing holiday. Short distance to a number of ski areas. English speaking staff. Spacious room. Covered parking - free. Large spa complex for apres ski relaxation. Excellent buffet breakfast - wide range - freshly squeezed orange juice and honey from a honey comb demonstrates quality. Half board included part buffet and part table service - excellent range and quality. Didn't eat much during days on the slopes.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2015 on Hotels
5 out of 5
by A verified traveler

Geniales Wochenende mit allen Annehmlichkeiten

Posted Dec 1, 2015
Pros: Service und das freundliche Personal
Cons: Ich hätte mich über eine Wellnessmusikbeschallung gefreut
An der Rezeption gab es einen Willkommensgetränk und anschließend wurden wir über den kompletten Ablauf informiert. Angekommen auf dem Zimmer - WOW, alles perfekt eingerichtet und vorbereitet, inkl. allem was man für den Aufenthalt in einem Wellnesshotel benötigt. Zum Abendessen gab es einen für uns vorbereiteten Tisch. Alles verlief auf einem sehr gehobenen Niveau. Die Speisen waren einfach nur exzellent zubereitet und angerichtet. Frühstück lässt keine Wünsche offen. Wellnessbereich ist in zwei Bereiche aufgeteilt, nur für Hotelgäste und für Tagesgäste. Beide Bereiche sind sehr schön und es lohnt sich beides anzusehen. Ebenfalls ist die Beauty Farm zu empfehlen. Fazit: sehr empfehlenswert
4 out of 5
by A verified traveler

Posted Nov 30, 2015
Hotel SPA Bereich war überfüllt. Personal überfordert. Liegen mit Handtüchern reserviert / no go! Empfangsdame etwas zu forsch. Fühlten uns nicht recht willkommen. Schade da wir sonst immer gerne kamen.