Ratings based on 168 Verified Reviews

4.7 out of 5
84% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Zermatt Chico, CA

Posted Jun 14, 2019
Unique, beautifully designed and elegantly appointed place to stay. My husband and I travelled with our sons 9 and 11. Our suite was lovely and spacious with great attention to detail. Cleverly designed with a small sitting room behind which is the master bath ..above which is the king size bed . Set up like a luxurious loft. Our boys had great fun in their bunk beds with separate bathroom facilities including a shower at the level of the upper bunk! Their spa is wonderful to enjoy a dry or steam sauna as well as their large jacuzzi. Unfortunately, time was too short to make use of meditation room or floating room! We were greeted warmly by staff who had arranged for us to be picked up at the train station. We were a bit early and our room was not yet ready so he graciously offered to care for our bags while we went to visit the Matterhorn by cable car. When we returned several hours later, our bags were already in our room. Also in the room ws complimentary water and fruit. Staff was very gracious and knowledgeable about the surrounding area. Breakfast was delicious! The warm hospitality was much appreciated.
5 out of 5
by A verified traveler from Indianapolis

Posted May 31, 2019
Amazing location just blocks from the train station and great views of Zermatt and the Matterhorn. Extremely pleasant and welcoming staff. Received a free upgrade at check-in to a gorgeous room, very modern design and great amenities. On site kitchen, saunas and hot tubs. Great location overall!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2019
4 out of 5
by A verified traveler

Hotel was amazing and nice spa to enjoy

Posted Apr 22, 2019 on Hotels
Hotel was amazing and nice spa to enjoy. Experienced fire alarm during sleeping time, understood that someone smoking at the balcony activated the fire alarm which woke everyone up during the night for evacuation.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 2, 2019 on Hotels
5 out of 5
by A verified traveler

Excellent

Posted Mar 14, 2019 on Hotels
An amazing experience. We will definitely stay here again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 8, 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2019
4 out of 5
by A verified traveler

Posted Jan 7, 2019
Best location in Zermatt, nice decor, little extremely little room.
5 out of 5
by A verified traveler

Super Trendy Hotel. Perfect Location

Posted Dec 22, 2018 on Hotels
Perfect Location, Amazing Breakfast, The Entire Staff was Super Amiable.