Ratings based on 45 Verified Reviews

4.8 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
for Couples
by A verified traveler from Newport Beach

Fabulous in Every Way

Posted Apr 23, 2017
Pros: The outside seating area and the level of service and location
Cons: not a thing as far as we are concerned
Location: Must take the journey up to The Matterhorn, visited the hotel where the Night Manager was filmed in the dining room
The location is central to everything Zermatt. The outdoor lounge/restaurant area in front of the hotel is so wonderful for service/quality and great people watching. The rooms are beautifully appointed and very comfortable. The breakfast was superb, filled with lots of choices and a wide selection of fresh items beautifully displayed. We would highly recommend.
5 out of 5
for Everyone
by A verified traveler from Vancouver, WA

Elegance in the Alps

Posted Sep 15, 2016 on Orbitz
Extraordinary hotel with world class service. Truly a 5 star facility.
5 out of 5
by A verified traveler from Dorset, UK

Excellent Zermatt experience

Posted Sep 11, 2016 on Hotels
Hotel has excellent location in centre of Zermatt. Overlooked by the Matterhorn. Staff very friendly and helpful. Good leisure facilities, pool, jacuzzi, sauna, steam room etc. Good base to go walking in the foot hills around the Matterhorn.
5 out of 5
for Everyone
by A verified traveler from canada

elegant hotel -- great staff - worth the room cost

Posted Aug 28, 2016
Pros: we had a lost bag and the concierge called us at the restaurant to inform us that the bag has arrived - what class
they start your experience with class and finish with the same -
5 out of 5
by RIshi from St Petersburg, Fl

Beautiful View of the Matterhorn

Posted Aug 14, 2016 on Hotels
We really enjoyed our stay at the Zermatterof. It is a luxury hotel with great service. They pick up from the train station in a horse carriage and offer a welcome drink. Hotel is very well kept with large, comfortable rooms. We had a great view of the Matterhorn and they have us a free upgrade. Overall I would highly recommend the hotel.
5 out of 5
by michael from UK


Posted Mar 20, 2016 on Hotels
5 out of 5
by Mark from Phoenix

Grand Hotel Zermatterhof

Posted Dec 13, 2015 on Hotels
Hotel was lovely. Horse and carriage took us to the train station which was very cool. Hotel staff was exceptional especially the concierges. Would highly recommend to anyone.
4 out of 5
for Everyone
by A verified traveler

Posted Jun 24, 2015
Overall a great hotel and service. Conveniently located to everything and well appointed rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2015 on Hotels
4 out of 5
by Barry from Jersey


Posted Jan 30, 2015 on Hotels