Ratings based on 118 Verified Reviews

4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by R K

Overrated and Overpriced

Posted May 4, 2017 on Hotels
The bright spot of Hotel Alpenroyal is the staff, who are all friendly, courteous, and helpful. Beyond the staff the hotel suffers from many ills. The tap water bottle provided in the room had mold growing in the bottom; the towels were all frayed; the carpet was dirty or stained in places; the handle on the bathroom sink faucet was broken; and there were other problems indicating a need for refreshing the property and paying attention to detail. The property has a 3 star rating but should probably be one and one-half or two stars at best. Miguel, who heads up the breakfast service and is proficient at every aspect of services at the hotel, is a superb individual and real asset to the property.
4 out of 5
by Anne

Walk to Sunnegga, Comfortable bar

Posted Apr 23, 2017 on Hotels
This was a really nice, cozy little lodge. One of the best things was the lift access that went straight down the mountain and left you very close to the ticket windows and Sunnegga ski lift. Another was the great scrambled eggs and bacon in the morning. It's hard to mention anything negative about it. But, I will mention that the single rooms and definitely the bathrooms can feel very small, especially with the back side windows which don't bring in as much sunshine. And that as good as the eggs were, I would have liked a little variety in the breakfast buffet after the 4th day at least.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Very nice hotel close to city centre.

Posted Apr 8, 2017
Very happy and will recommend Nice locations with gorgeous view on the mountain Brilliant staff.
4 out of 5
by Eilir

Brilliant views and wonderful staff

Posted Feb 26, 2017 on Hotels
The views are tremendous as are the staff and their service. The breakfast is a little limited but we would gladly return as the rooms are comfortable though the bathroom is small. But this hotel is great for sking convenience and relaxing in front of one of the world's best views - the Matterhorn.
4 out of 5
Recommended
for Everyone
by A verified traveler

A lovely hotel overlooking Zermatt.

Posted Oct 9, 2016
Pros: Clean hotel and a fabulous breakfast. Great view of the Matterhorn. Easy access to the town via a lift
Cons: Small and rather tired bathroom but a nice sized clean room .
Location: Aprox 20 min walk from the station. Beware, a lot of it is uphill but you do get the use of the neighbouring hotels lift down through the mountain
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely little hotel

Posted Sep 25, 2016
Wonderful little hotel with fabulous staff! Would stay here again!
5 out of 5
by A verified traveler

Beautiful

Posted Jul 25, 2016 on Hotels
All of the staff are very nice. The included breakfast is fresh and well stocked. The hotel has a nice atmosphere in a beautiful setting.
5 out of 5
by Jasmin from Frauenfeld

friendly atmosphere

Posted Jun 27, 2016 on Hotels
very friendly, welcoming and helpful staff at the reception and in the restaurant
5 out of 5
by Frank from Kansas City

Fantastic place above Zermatt.

Posted Jun 6, 2016 on Hotels
This place is quaint, comfortable and friendly. It's got commanding views of the Matterhorn, Zermatt, and the ridge roughly north of the town. It has, hands down the finest sauna I've ever been in. The sauna isn't clothing optional though, it's clothing strongly discouraged. The breakfast here is outstanding. Nice variety of meat, cheese and bread plus the normal breakfast stuff, with good waiters that really make you feel special. The bar is also nice. We did initially have trouble finding the tunnel and elevator that leads you too the front door. Miss that and you're facing a long walk around to reach the hotel. The aforementioned enterence is on a side street ramping up from the one that follows the river. Call, though and someone will pick you up from the train station in a little electric taxi.
4 out of 5
by Mike from US

Super view of The Matterhorn

Posted May 21, 2016 on Hotels
Off the top view of The Matterhorn. Hotel will shuttle you for free from train station. Then the elevator is super to get back and forth from town.