Traveled with family
15 Aug 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with exceptional rooms and a Pool
We spent two nights in the hotel and the lady at the reception was very helpful in giving us tips on what to do and where to go. She was the one who informed us about the Bday offer at Gornergrat and it saved us so much money.. The only thing that could have been better was that the room did not have a kettle or tea/ coffee which with such a lovely balcony was disappointing. when we asked for a Electric kettle the host (Patrick) Informed is that wouldn’t be possible but on checkout we were informed by a lady that if we had asked (which we did) they can provide us with one.
Stayed 2 nights in Aug 2020