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4.5
Wonderful
Rating 5 - Excellent. 141 out of 241 reviews
5 - Excellent 59%
Rating 4 - Good. 90 out of 241 reviews
4 - Good 37%
Rating 3 - Okay. 7 out of 241 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 241 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 241 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with exceptional rooms and a Pool
We spent two nights in the hotel and the lady at the reception was very helpful in giving us tips on what to do and where to go. She was the one who informed us about the Bday offer at Gornergrat and it saved us so much money.. The only thing that could have been better was that the room did not have a kettle or tea/ coffee which with such a lovely balcony was disappointing. when we asked for a Electric kettle the host (Patrick) Informed is that wouldn’t be possible but on checkout we were informed by a lady that if we had asked (which we did) they can provide us with one.
Stayed 2 nights in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Quite close to the railway station and conveniently centrally located
Stayed 2 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel & quiet location!
The stay at Ambassador Hotel was great. It is within 3 min walk to the station as well as Gronograt station from which you can take the funicular up to 10,000FT. The food options are something like 10 min walk away since it is on one quiet side of the lane. The breakfast was also well spread and within COVID guidelines.
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ambassador was in a great location near the train stations, bus stop and the main "road" in Zermatt. The staff was very friendly and the property was clean and well-maintained. We had an amazing room with a view of the Matterhorn. Would recommend this hotel to anyone coming to Zermatt!
Stayed 5 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, close to bus lines; very pleasant breakfasts. Friendly staff. Swimming pool and sauna were great (no exercise room)
Stayed 5 nights in Feb 2020