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Hotel Ambassador Zermatt

Photo gallery for Hotel Ambassador Zermatt

Indoor pool, sun loungers
View from property
Premium bedding, pillowtop beds, minibar, in-room safe
Free daily buffet breakfast
Interior entrance

Overview of Hotel Ambassador Zermatt

Hotel Ambassador Zermatt

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • Restaurant
  • Business services
Spissstrasse 10, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt - Furi16 min walk
  • Popular LocationSunnegga Paradise - Blauherd Cable Car2 min drive
  • Popular LocationSunnegga Ski Resort2 min drive
  • AirportSion (SIR)75 min drive

Room options

About this area


Located in Zermatt, Hotel Ambassador Zermatt is near a train station and near the boardwalk. Zermatt-Matterhorn Ski Paradise and Zermatt - Furi are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn glacier paradise and Unterrothorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowshoeing.

What's nearby

  • Zermatt - Furi - 16 min walk
  • Sunnegga Paradise - Blauherd Cable Car - 2 min drive
  • Sunnegga Ski Resort - 2 min drive
  • Saas-Fee Ski Resort - 58 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive


  • Hotel Alex - 4 min walk
  • Le Petit Royal - 4 min walk
  • Golden India - 2 min walk
  • Ristorante Pizzeria CasaMia - 2 min walk
  • Restaurant Derby - 4 min walk

About this property

Hotel Ambassador Zermatt

4-star hotel in the mountains
Take advantage of a free breakfast buffet, a terrace, and a garden at Hotel Ambassador Zermatt. For some rest and relaxation, visit the sauna or the hot tub. The onsite restaurant, Restaurant Tapas & Wine, features garden views and fondue. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Free train station pick-up, express check-out, and a front-desk safe
  • Free newspapers, multilingual staff, and express check-in
  • Concierge services, tour/ticket assistance, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and location
Room features
All 84 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like free WiFi and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, children's slippers, and daily housekeeping


English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up; COVID-19 vaccination requirement applies to all guests aged 16 and up; guests providing vaccine record must have received complete vaccination at least 1 days prior to check-in
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free 24-hour train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli


  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station


  • Garden
  • In the mountains
  • Pool loungers
  • Terrace


  • Elevator


  • Fireplace in lobby
  • Smoke-free property

Room amenities


  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding


  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels


  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar


  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Similar properties

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Check-in from 3:00 PM - midnight
Express check-in available


Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up; COVID-19 vaccination requirement applies to all guests aged 16 and up; guests providing vaccine record must have received complete vaccination at least 1 days prior to check-in
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk


Pets allowed for an extra charge of CHF 15.00 per pet
Welcoming dogs and cats only
1 per room

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 50.0 per night

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 50.0 per night
  • Hosted evening meal: CHF 55

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Does Hotel Ambassador Zermatt have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of Mar 22, 2023, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on Mar 28, 2023 start from $294.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ambassador Zermatt pet-friendly?

Yes, this property allows cats and dogs (limit 1 per room). There's a required deposit per night.

How much is parking at Hotel Ambassador Zermatt?

This property doesn't offer parking.

What time is check-in at Hotel Ambassador Zermatt?

Check-in is from 3:00 PM - midnight.

What time is check-out at Hotel Ambassador Zermatt?

Check-out is at 11:00 AM.

Where is Hotel Ambassador Zermatt located?

Situated in the mountains, this hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 2-minute walk.

Can I cancel my reservation for free at Hotel Ambassador Zermatt and receive a full refund?

Yes, Hotel Ambassador Zermatt offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Ambassador Zermatt cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 167 out of 294 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 102 out of 294 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 18 out of 294 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 5 out of 294 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 2 out of 294 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




4/10 Poor


Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities

8/10 Good

Alina Gordon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent and well located
Stayed 1 night in Mar 2023

10/10 Excellent


8/10 Good

Hank, Alpharetta

Traveled with family
Liked: Cleanliness, staff & service
Great location, close to the train station. I don’t like the bed and the pillows. Pillow is too soft and no support. Breakfast same every day. Limited options

6/10 Okay


Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel has very convenient location. They charge for everything, including for room tea( 1.5 Fr for tea bag). I would choose another hotel in the future.
Stayed 2 nights in Oct 2022

8/10 Good


Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located. Walking distance to the main station and to all the stores, cafes, restaurants in Zermatt. Rooms are very comfortable, modern. Hotel staff were friendly and professional. Good breakfast choices. However, the walls must be very thin because the noises from the other guests / guest’s rooms were constant. I had to ask several time the guest to keep it quiet because it was very disturbing and could not get any sleep. I would suggest that upon check in the hotel staff should remind the guest to keep it quiet. Beautiful hotel, perfect location, wonderful staff but because of the other guest I left the hotel tired due to the lack of sleep, rest.
Stayed 3 nights in Sep 2022

10/10 Excellent


Stayed 2 nights in Sep 2022

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the great location of the hotel. Nice room size and very comfortable bed. Good stay. Staffs are all very friendly too
Stayed 1 night in Jul 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with close proximity to the railway station.
Stayed 2 nights in Jun 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel to consider during your stay in Zermatt.
Stayed 2 nights in Jun 2022

General hotel information

Highly Rated Amenities
Spacious Rooms & Great Facilities
Star Rating
Nearest Airport
Geneva (GVA-Cointrin Intl.)
Spissstrasse 10, Zermatt, VS