Ratings based on 86 Verified Reviews

4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Clean and comfortable hotel in great area

Posted Mar 6, 2017 on Hotels
My stay Hotel Ambassador in Zermatt was a great experience. Staff was very nice and helpful. The free breakfast was very convenient and had a lot of options and fresh coffee. The room was a nice size and very clean and comfortable. The bathroom was very premium and everything looked new. Very close to the train station, lifts, all the restaurants and shopping!
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 2, 2017
Located near train station, edge of town, near shuttle stop. We had a nice two bedroom suite very comfortable, nice decor, very well thought out for skiers. Lived it, would definitely go back.
Comment from Hotel Management
Mar 4, 2017 by Pascal, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
by Kelvin from London

Wonderful hotel

Posted Apr 12, 2016 on Hotels
It was our first time skiing in Zermatt and the hotel staff were great. Really helped out with everything from ski hire to restaurants. Super friendly, and a great breakfast!
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to train station

Posted Feb 23, 2016
We were really happy with this hotel choice - hotel was very nicely decorated, and our room was perfect for our family of 5. Super helpful that it was so close to the train station and the staff was very friendly and helpful! Would recommend this hotel for families for sure!
Comment from Hotel Management
Feb 25, 2016 by Pascal Küttel Manager Hotel Ambassador, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards
5 out of 5
by Ronald from Hamilton Ontario Canada

Excellent hotel and location

Posted Jan 17, 2016 on Hotels
Beautiful modern hotel. Rooms are spacious with modern bathrooms. Beds are extremely comfortable. Bedding was very warm and comfortable in winter season. Pool, sauna, with outstanding complementary breakfast are in lower level. Bar and restaurant on main level. Ski storage and ski rentals in lower level was very convenient. Hotel staff "Diego" working in ski storage was extremely helpful. His help with rentals, ski tune ups, and mountain information was much appreciated. He went above his duties to ensure our ski plans were met. Hotel had their own electric shuttle taxi. Hotel right across from train station, very convenient since train is the only way into Zermatt. 100 meters from Gornergrat train for one ski hill and 300 meters to Sunnegga ski lifts.
Comment from Hotel Management
Feb 26, 2016 by Pascal Streib, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards Pascal Küttel Manager Hotel Ambassador
5 out of 5
by Paul from Chicago

Great hotel in a picture perfect town

Posted Jan 3, 2016 on Hotels
Great location, next to train station and town. One thing no one tells you about Zermatt is that cars are not allowed. You must leave your car in the town of Tesch and train in. Hotels.com, this should be in your write up. Nice bar and great breakfast buffet. Staff was very freindly and helpful.
Comment from Hotel Management
Feb 25, 2016 by Pascal Streib, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards Pascal Küttel Manager Hotel Ambassador
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2016 on Hotels
4 out of 5
by KA MAN YEN from Hong Kong

Very nice hotel in town

Posted Oct 18, 2015 on Hotels
nice and friendly staff, good condition of the room just bit little small of the room. Prime location that highly recommend :)
5 out of 5
Recommended
for Couples
by A verified traveler from Hong Kong

Able to see the nice mountain view of Matterhorn

Posted Sep 22, 2015
Pros: Cleanliness, comfortness and it locates close to centre and train station.
The hotel staff helped us to find our valuable item and maintained close communication with us after we left for remaining journey in Europe.
Comment from Hotel Management
Sep 29, 2015 by Pascal Streib, Front Office Manager, Hotel Management
Dear Sir, thank you very much for this Review! We are happy that we could help you with your lost item. Hopefully we are able to welcoming you another time here with us. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

A nice and convenient hotel

Posted Sep 20, 2015
The hotel is close to the Zermatt station. Its room looks pretty new. Breakfast is good. I like this hotel.
Comment from Hotel Management
Sep 29, 2015 by Pascal Streib, Front Office Manager, Hotel Management
Dear Sir, thanks for taking your time for this Kind Review. We are very glad that you enjoyed our rooms and Breakfast! See you hopefully another time. Kind regards from Zermatt