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Hotel ZERMAMA Zermatt

Photo gallery for Hotel ZERMAMA Zermatt

Balcony view
Grand Double Room, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Overview of Hotel ZERMAMA Zermatt

Hotel ZERMAMA Zermatt

3.5 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry
Matterstrasse 23, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular2 min walk
  • Popular LocationMatterhorn glacier paradise6 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • AirportSion (SIR)73 min drive

Room options

About this area


Located in Zermatt, Hotel ZERMAMA Zermatt is in the city center and near the boardwalk. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Matterhorn Glacier Paradise and Klein Matterhorn Cable Car. Matterhorn and Matterhorn Ski Paradise are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing.

What's nearby

  • Zermatt–Sunnegga Funicular - 2 min walk
  • Matterhorn Museum - 6 min walk
  • Mountaineers Cemetery - 6 min walk
  • Matterhorn glacier paradise - 6 min walk
  • Zermatt-Furi Gondola - 14 min walk

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 73 min drive


  • CERVO après ski - 4 min walk
  • Le Petit Royal - 6 min walk
  • Golden India - 4 min walk
  • Harry`s Ski Bar - 3 min walk
  • Manud - 5 min walk

About this property

Hotel ZERMAMA Zermatt

3.5-star hotel in the city center, refurbished in 2019
Located close to Zermatt-Furi Gondola, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on site, and designer stores on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • Cooked-to-order breakfast (surcharge), train station pick-up service, and smoke-free premises
  • Free newspapers, a TV in the lobby, and a porter/bellhop
  • Multilingual staff, luggage storage, and a front-desk safe
  • Guest reviews give good marks for the helpful staff
Room features
All 29 rooms offer comforts such as premium bedding and heated floors, as well as thoughtful touches like free WiFi and safes. Guests reviews say good things about the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Heated floors, rainfall showers, and hair dryers
  • Heated floors, cable channels, and heating


English, French, German, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM–noon for a fee: CHF 15–30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli


  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance


  • In the mountains
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • Handrails in stairways
  • In-room accessibility available in select rooms
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Fireplace in lobby
  • Smoke-free property

Room amenities


  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding


  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels


  • Cable/satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee


  • Connecting rooms available
  • Heated floor
  • Heating
  • Phone
  • Safe

Similar properties



Check-in from 3:00 PM - 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18


Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk


Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 15–30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel ZERMAMA Zermatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on Jun 22, 2023 start from $275.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel ZERMAMA Zermatt?

Hotel ZERMAMA Zermatt doesn't offer parking.

What time is check-in at Hotel ZERMAMA Zermatt?

Check-in is from 3:00 PM - 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel ZERMAMA Zermatt?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel ZERMAMA Zermatt located?

Located in the heart of Zermatt, this hotel is 0.7 mi (1.1 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.




Rating 10 - Excellent. 77 out of 105 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 25 out of 105 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 2 out of 105 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 1 out of 105 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 0 out of 105 reviews" "
" "2 - Terrible 0%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Stayed 1 night in May 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Stayed 2 nights in May 2023

10/10 Excellent

Benjamin M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Stayed 2 nights in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
Stayed 1 night in Apr 2023

8/10 Good


Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & location
Stayed 2 nights in Feb 2023

10/10 Excellent


Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Su Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Zermatt.
Great stay in Zermatt.
Stayed 3 nights in Feb 2022