Ratings based on 269 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Tampa, FL. USA
WOW, WOW, WOW.....Awesome!!!Posted Oct 4, 2017
Cons: Shuttle car to train.
Location: Close enough to everything, not too close to anything!
This could not have gone any better, exceeded our expectations!!! Thank you to Yolanda, Denice, and Laurence, you made this one of the best vacations we have ever had, anywhere in the World!! Anytime we had a question, we got a fully detailed answer, great recommendations on restaurants as well as attractions. Our room was awesome, excellent view of the Matterhorn as advertised. If you enjoy a modern room, with the charm and feel of the classic look outside, The Phoenix Is perfect for you!! We WILL visit Zermatt in the near future, we will not stay anywhere but the Phoenix. Denice your breakfast and coffee was also second to none (included)!! We were truly blown away, thank you again for a super trip!
for Couplesby A verified traveler from Denver, CO, USA
Beautiful view of the Matterhorn!Posted Oct 3, 2017
Location: The hotel sits above the village, giving an excellent view of the Matterhorn. It is a short walk into the main part of Zermatt.
The room was extremely comfortable; the breakfasts were amazing! The staff was very helpful, especially in attempting to track down a piece of luggage lost by the airlines.
for Everyoneby A verified traveler from San Diego, CA USA
Very nice hotelPosted Sep 30, 2017
Arrival was perfect with taxi waiting for us as requested. Desk staff very pleasant and helpful. Room was clean and well maintained. Morning breakfast buffet was one of the best we had on our trip. Departure was very smooth with trip to train station arranged. I would stay there again for sure.
for Everyoneby A verified traveler from NJ Shore
Enjoyed our stay at the PhoenixPosted Sep 16, 2017
Pros: Cleanliness, friendliness of desk staff
Cons: Everything was in excellent repair - no need for improvement.
Location: The location was fine - convenient to shopping and transportation to Gornergrat and Rothorn to view the Matterhorn. Did both. Recommend the Rothorn.
Stayed at the Phoenix for two nights last week, and have absolutely no complaints. The young woman at the desk was very friendly and helpful, and the room was very pleasant and clean. Lots of shelves in the closet for storage, too. The breakfast was excellent with a wide selection of choices. We had a great Matterhorn view from our balcony, as promised. There is an abundance of hotels in Zermatt, and without hesitation, I recommend the Phoenix.
for Everyoneby A verified traveler from So Cal
Introduction to MatterhornPosted Sep 13, 2017
Pros: Peaceful, serene (except construction next door) Good breakfast spread View of Matterhorn from L side of terrace (ground floor balcony)
Cons: Bottled water is a "welcome gift" -- 1st day only NO conditioner, wash cloth, dresser, in-room hot water pot, ice bucket Toiletries not replenished.
Location: 10 min walk from Train station & Gornergrat station. Market nearby. Restaurants/everything else are opposite end of town.
Mom/Pop operation; both were helpful and friendly. "Peak-to-Peak" offer she told us about sounded great, had expired two weeks before.
for Everyoneby A verified traveler from new york
Nice peaceful locationPosted Aug 27, 2017
Pros: Rooms, location
Cons: No suggestions
Location: It is Zermatt, one of Switzeland's highlights. No need to dwell upon details.
Enjoyed our stay and our activities. Strolled, took a trip to to Matterhorn
by Waldemar from Zermatt
Posted Aug 23, 2017 on Hotels
Posted Aug 18, 2017 on Hotels
Overall good experience; only disappointment was that although we had "superior room", the room was ground floor and opened to construction site (that was not mentioned during booking); Not sure how a "regular" room was. My only complaint is that it should have been mentioned at the time of booking (more than 4 weeks prior to visit) that construction was ongoing/planned (although they disclaimed it when the key was handed , that is not their construction...) Otherwise, room was very clean
Comment from Hotel Management
Sep 12, 2017
Thank you very much for taking the time to write a review. We regret that you did not know about to the construction site, as it is stated twice on Hotels.com that the neighbour building is under construction.
In Zermatt to try the MatterhornPosted Aug 12, 2017 on Hotels
Great stay. Would definitely go back.
by Dong In
Great room, good service, great nreakfastPosted Jul 19, 2017 on Hotels
friendly service went extra step. breakfast was excellent, beyond expectation. clean room comfy bed, bathroom very clean, shower great water pressure. view of matterhorn on lower floors blocked by construction