Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
77% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

観光に便利

Posted Jul 25, 2016
ホテルはとても清潔で快適です。 またホテルから徒歩15分圏内に飲食店も沢山あり、夜も賑わっています。 英語はあまり通じませんが、落ち着いて宿泊のできるホテルなので、張家界観光にはオススメのホテルです。
5 out of 5
by A verified traveler

장각계여행하기 최적의 호텔

Posted Jul 13, 2016
천문산관광을 제외한 모든 관광(십리화랑, 원가계, 양가계, 홍석채, 황룡동굴, 보봉호 등)을 아주 편하게 할 수있는 최적의 호텔이라고 봅니다. 매일 많이 걸을 수밖에 없는데 관광이후 호텔내 발마사지로 쌓였던 피로를 풀 수 있어서 더욱 좋았습니다.
4 out of 5
by CHUN-HSIU

This traveler left a rating score only Posted May 16, 2016 on Hotels
4 out of 5
by 나영 from 한국

좋아요~

Posted Apr 22, 2016 on Hotels
저렴한가격에 객실상태도좋고 침대가 넓게쓸수있어좋네요~
Comment from Hotel Management
May 23, 2016 by Kelly, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by Chin

Posted Mar 18, 2016 on Hotels
Comment from Hotel Management
Apr 20, 2016 by Kelly, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by JIN KIAT PHILIP from Singapore

Holiday get away!

Posted Mar 15, 2016 on Hotels
This hotel is nice n clean . The only disappointment is from the room to the lobby need to pass by an open area that during these cold weather is not quite pleasant.
Comment from Hotel Management
Apr 20, 2016 by Kelly, Hotel Management
Dear Jin Kiat Philip, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
2 out of 5
by A verified traveler

Posted Feb 27, 2016 on Hotels
Comment from Hotel Management
Apr 20, 2016 by Kelly, Hotel Management
Dear Guest, Thank you for choosing stay in Pullman Zhangjiajie in the past days!we are looking forward to your coming in the near future!. Sincerely,
4 out of 5
by HAI

Posted Feb 23, 2016 on Hotels
Comment from Hotel Management
May 23, 2016 by Kelly, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by Takayuki

Posted Nov 3, 2015 on Hotels
主要観光地へのアクセス、設備、スタッフの対応ともに満足でき、とてもよい旅行になりました。
Comment from Hotel Management
Jan 30, 2016 by Kelly, Hotel Management
We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. Dear Takayuki, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler

pleasant stay at Pullman

Posted Oct 4, 2015 on Hotels
We stayed here for 3 nights and had a very pleasant stay. The location is on walking distance from the park. But you need transport to visit the other sites in the area. Do not skip Grand Canyon, it was for us the best of all. The staff of the hotel is very friendly and helpful. Our kids loved the pool. (Bring swim hats as it is compulsary). Breakfast is good and their Western menu was ok. We booked a guide for 1 day from the hotel to visit Tianman Mountain which was disappointing. She hardly spoke English and was not able to give us any information about the mountain.
Comment from Hotel Management
Dec 19, 2015 by Kelly, Hotel Management
Dear Rob B, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,