Ratings based on 41 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from darwin

Nice hotel but some distance from restaurants

Posted Feb 23, 2017
Stayed here twice, really like the rooms and staff, great hot water pressure! But is a distance from restaurants and any activity so somewhat inconvenient.
Comment from Hotel Management
Mar 3, 2017 by Samantha, Hotel Management
Dear troy, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We feel sorry to know that you didn't had a magnifique stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. Both subway entrance is 15 mins walk distance from hotel. And there are Manhattan shopping street which has a lot of different types restaurants and Zijingshan shopping mall on the other hand. Wish next time our concierge can give you more advice. Our Sofitel Mission is innate French elegance blended with local culture to create exceptional experiences. Designed by french interior designer Pierre Maciag and his team, the room includes the the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and feather bed, acclaimed for their unique balance of sensitivity and support.All guest rooms are equipped with Bose sound. We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one. Yours sincerely, Samantha Yu, Resident Manager
4 out of 5
by A verified traveler

A clean and comfortable hotel.

Posted Nov 22, 2016 on Hotels
All was good except the hotel's concierge staff who were quite dishonest. The first one changed our 1-day tour booking to what he said is a "better" one but where we ended paying extra money on-site, experienced a blown-up tire and were dropped off on the side of the road instead of in front of the hotel's lobby. The second one ordered a limousine to the airport vs our request for a metered-run ordinary taxi. We had to take the limousine as to not be late for our departure by train. Due to the rush, I had not checked the invoice for a breakfast that had not been stamped "paid" by the cashier (as per usual practice) after paying it by cash.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Bonjour Dear Guest Firstly and mostly, thank you for providing the feedback and commentary that allows us to review our business practices and improve them for future guests. Upfront, I was very surprised and concerned to read your comments about or Concierge Team. They are a cornerstone of our service delivery program, and are regularly held out by other guests for their service standard. I have followed this up personally and have interviewed the ambassadors involved. My opinion is that regarding the recommendation to use another car service was not commission driven, but based on a good relationship with the supplier that should have guaranteed a better service. The 2 problems you raised were not forseen by our Concierge Team, or the person they were dealing with in the third party, who by the process used another person to provide the service (ie, you contract a company and they have a number of outsourced contractors who provide the actual service, a familiar and common business practice). There has been extensive review by our contact on the standard of car care and the fact you were dropped off at the main road and we now have assurances that the service will be much better in the future. Your feedback about the second car was based on the need to prioritise speed over detail, You noted the need to catch a train, and unfortunately in Zhengzhou metered taxis are very difficult to flag down and are not guaranteed to come to the hotel if ordered because of the ability of the drivers in the city to be flagged down by other users. The priority was to get you to the train station. I can attest our ambassadors had no commission tied to their approach in this instance and had no vested interest other than to provide the best service to you. Regarding your comment about stamping paid on the invoice. I concur it is a practice employed at many hotels in China. However, at our hotel, we do not stamp invoices paid. We have numerous mitigating controls including extensive CCTV coverage, complying with International banking PCI-DSS credit card standards and having onsite a secondary China based “fapio” invoice system that regulates official payments captured under the governments VAT program. As such we don’t actually stamp invoices paid. Again, highlighting the issue allows us to understand the needs and expectations of our guests. To summarize, than kyou again for taking the time to let me know of the issues you had. I'm really sorry we didn't get a chance to leave a more favourable impression and I hope a return to our hotel will allow us to do just that Kind regards Raymond Faulkner General Manager Sofitel Zhengzhou International
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant stay

Posted Aug 27, 2016
Pros: Beautifully appointed throughout.
Location: Is in a bit of a hotel precinct so is a bit of a stroll to nearest shops.
Hotel staff were great, spoke good English. The room itself was beautifully appointed, I loved my stay and highly recommend it.
Comment from Hotel Management
Aug 30, 2016 by Raymond Faulkner, Hotel Management
Dear Guest, Bonjour! Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are very glad that you had an enjoyable stay with us. Our Sofitel Mission is innate French elegance blended with local culture to create exceptional experiences. Designed by french interior designer Pierre Maciag and his team, the room includes the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and featherbed, acclaimed for their unique balance of sensitivity and support. All guest rooms are equipped with Bose sound. Our rooms are now of the highest quality, reflecting the core Sofitel elements of French elegance and local culture and I’m happy that this translated into your stay. I also recognize your kind comments about the overall service of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Raymond Faulkner, General Manager
5 out of 5
by VASSILEIOS from ShangQiu, Henan, China

GREAT RESTING PLACE BEFORE A LONG TRIP

Posted Aug 20, 2016 on Hotels
I stayed there only one night but am happy to return because of its comfortable room and wonderful buffet breakfast.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Vassileios, Bonjour! Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are very glad that you had an enjoyable stay with us. Our Sofitel Mission is innate French elegance blended with local culture to create exceptional experiences. Designed by french interior designer Pierre Maciag and his team, the room includes the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and featherbed, acclaimed for their unique balance of sensitivity and support. All guest rooms are equipped with Bose sound. Our rooms are now of the highest quality, reflecting the core Sofitel elements of French elegance and local culture and I’m happy that this translated into your stay. I also recognize your kind comments about the breakfast. We hope every guest can start their energetic day with a good breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Raymond Faulkner, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good hotel

Posted Jul 6, 2016
It's conveniently located in downtown and other hotels are around. Staff was good.
Comment from Hotel Management
Jul 8, 2016 by Raymond Faulkner, Hotel Management
Bonjour jitu, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. Your feedback was valuable highlighting our strengths in location and the service. Our Sofitel Mission is innate French elegance blended with local culture to create exceptional experiences. Our refurbished rooms came to market in July 2014 and I hope you agree they reflect our mission. Designed by French interior designer Pierre Maciag and his team, the room includes the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and feather bed, acclaimed for their unique balance of sensitivity and support. All guest rooms are equipped with Bose sound. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Raymond Faulkner, General Manager
5 out of 5
by Peter from Dalian

Great Service

Posted Feb 20, 2016 on Hotels
This is the nicest hotel we have stayed at in Zhengzhou. Excellent staff worth good English, nice breakfast and large rooms. There are renovations being made to the lobby, but that had no impact on our stay.
Comment from Hotel Management
Apr 30, 2016 by Susan Sun, Hotel Management
Dear Mr Peter, Bonjour! Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. Our Sofitel Mission is innate French elegance blended with local culture to create exceptional experiences. Our refurbished rooms came to market in July 2014 and I hope you agree they reflect our mission. Designed by french interior designer Pierre Maciag and his team, the room includes the the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and feather bed, acclaimed for their unique balance of sensitivity and support.All guest rooms are equipped with Bose sound. To match the room standard, our public areas are also in the midst of a major refurbishment, which will deliver an upmarket western buffet dining experience, the return of our famous Cantonese restaurant, and the addition of a premium high end grill steakhouse option. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Raymond Faulkner, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great staff from start to finish!

Posted Feb 15, 2016
Pros: Service is incredible. Food is amazing.
Cons: I like to have both cool and heat. I can in the winter so cool was not available I don't think. Heat is dry.
Location: Quiet neighbour but walking distance to subway and shopping/restaurants.
All criteria are met. Had some issue with air conditioning and next room being nosy. Staff dealt with immediately. Enjoyed my stay beyond expectations.
Comment from Hotel Management
Feb 20, 2016 by Nancy, Hotel Management
Dear Jenny, Greetings from Sofitel Xhengzhou! We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. We are really happy to know that you like Sofitel Zhengzhou.The hotel team certainly works very hard to keep all our guests comfortable and happy and you may be assured that nothing please us more, than to receive such kind comments from our guests and I shall be delighted to share yours with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nancy Director of Marketing & Communications
3 out of 5
by Rodney from Boulder, CO

a little disappointing

Posted Dec 17, 2015 on Hotels
the hotel was under construction and the gym facilities need a lot of work
Comment from Hotel Management
Feb 20, 2016 by Susan Sun, Hotel Management
Dear Rodney, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. Our Sofitel Mission is inate French elegance blended with local culture to create exceptional experiances. Our refurbished rooms came to market in July 2014 and I hope you agree they reflect our mission. Designed by french interior designer Pierre Maciag and his team, the room includes the the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and featherbed, acclaimed for their unique balance of sensitivity and support. All guest rooms are equipped with Bose sound. To match the room standard, our public areas are also in the midst of a major refurbishment, which will deliver an upmarket western buffet dining experience, the return of our famous Cantonese restaurant, and the addition of a premium high end grill steakhouse option. During this period of restoration, guest are encountering a reduced offering of hotel services, and I apologise for this. So as for our gym. I'm glad to share with you that our gym is going to have some work done and there will be more brand new fitness equipment We appreciate you taking the time sharing your experience with us and look forward to welcome you back to our hotel.. Kind regards, Raymond Faulkner, General Manager
4 out of 5
by A verified traveler

Decent hotel, good choice for Zhengzhou.

Posted Dec 13, 2015 on Hotels
I was in a superior room which was very well equipped, very nicely furnished and very comfortable indeed. Hotel staff were friendly and helpful, though the range of services and goods available was more modest than might be normally be expected at a Sofitel (e.g. relatively limited choice of breakfast foods on morning) and one or two odd occurrences (e.g. phoned late at night by front desk to help with a problem that related to another room). Overall a decent hotel, outstanding in some areas, less so in others. I'd likely stay here again next time am in Zhengzhou.
Comment from Hotel Management
Feb 20, 2016 by Susan Sun, Hotel Management
Bonjour and thankyou for taking the time to provide detailed feedback about your experience with us. Im grateful you were able to provide both positive feedback and ideas on how we can improve our service experiance. Our rooms are now of the highest quality, reflecting the core Sofitel elements of French elegance and local culture and Im happy that this translated into your stay. I also recognize your kind comments about the overall service of our team The breakfast experience remains a key focus for us and whilst we are at present limited by our renovation program on what we can do, this should not impact those who choose to stay with us and rightfully expect the Sofitel standard product. We are working as a team to find better ways to improve our breakfast offering and the quality of that offering including table service pastries, table talkers that encourage guests to ask for freshly cooked choices like pancakes and eggs, and table poured juice, coffee and tea I must also apologise for the disturbance to your room for the unrelated guest problem. We will try and understand what happened here so we can work out a better way to deal with the situation Thankyou again for your feedback. Your comments were valid and as noted, have encouraged us to action some changes that will make us better. I hope I can thank you personally when next you stay. Regards, Raymond Faulkner, General Manager
4 out of 5
Recommended
for Families
by Kobe

A satisfied overnight staying

Posted Nov 19, 2015 on Orbitz
After staying in Louyang for few days, Sofitel was a definitely an upgrade. We loved the room and its cleanliness. No-smoking in the room was a great welcome. The way to the Gym/swimming pool was interesting and cold... Much less lighting then I would like. I supposed it was done for energy saving. overall it was an really good one night stay for us. Definitely recommended.