Ratings based on 90 Verified Reviews

3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Vancouver

Comfortable Low Frills

Posted Apr 30, 2017
Pros: Love having a fridge, a place to prepare food, there are dishes. Loved the common area to sit out. Loved that it was a relaxed comfortable place.
Cons: For what it is, not much really.
Location: Close to: town, good restaurants, the market, Playa La Ropa and Medera. Use the beach walk access via beside the Palacio, way easier than the stairs.
I've stayed here twice. For me, the location is perfect. Close to town, close to great restaurants, and close to the two major beaches in Zihuatanejo. I don't need fancy. My vacation isn't ruined if tiles are missing from the pool or I see an ant or bug...it's the tropics. The staff couldn't be nicer and more accommodating. It's very family oriented because there are fridges, a place to cook, comfortable open space to socialize, a good pool for kids and reasonably priced. The rooms show a bit of wear and tear, but it's clean, safe, and more than met my needs. Large families come - especially weekends and it can get raucous. But it's happy noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Perfect Mexican Hotel.

Posted Apr 4, 2017
I loved this small hotel. It is in need of some pool repair and some new paint. However, the staff works hard to maintain the hotel. It is located in a perfect spot, close to many restaurants and the beach. It is not a Barcelo, so don't expect that. Rooms are clean and it was very safe, as they have a full time guard. I would return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
We love the fact that the ocean was right outside of our door. we also love the fact that it was 83° every day the hotel was great about that
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view and grounds close to the beach

Posted Mar 16, 2017
Love this hotel. Pool needs some tile repair but is still lovely and clean.
2 out of 5
by A verified traveler

worn out

Posted Mar 16, 2017
great need for maintenance, pool missing major areas of tiling, cracks and paint peeling throughout, advertizing of ocean view from rooms is very deceiving.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver , BC

Just got home from a 13 day holiday there .

Posted Mar 14, 2017
Pros: The location . The staff .
Cons: microwaves added .
Location: Great restaurants . Good coffee shop 3 blocks short blocks away. City is close by to walk to .
We had a great time there. There are stairs to the 3rd floor and the exercise was great if your in shape or in your 30 to 40s . I am 61 and in good shape . Loved the cooking faciltiies on each floor . The view is lovely of the beach. Staff very friendly and accomodating . Wonderful place and had a super vacation there. We do walk 2 to 10km a day or 1 to 15 miles a day,
Comment from Hotel Management
Mar 17, 2017 by Gerardo, Hotel Management
Thank you very much for sharing your experience, we hope to see you soon!
3 out of 5
by A verified traveler from Michigan

Beautiful view from the pool area!!! Basic rooms.

Posted Feb 5, 2017
Pros: Location.
Cons: Repaint the rooms. Deep clean the floors. You need more lounge chairs at the pool. Just was undersupplied with necessary items like towels.
Location: Tons of restaurants and little shops in the area. Can walk to the local food market.
The resort is on the beautiful Zihuatanejo Bay!! The rooms are very basic, needs updating and fresh paint. Bedding was clean and housekeeping service daily.
Comment from Hotel Management
Feb 18, 2017 by Gerarado, Hotel Management
Thanks for your comments, we work hard to improve every day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth Mn.

Loved the Sun and Moon

Posted Jan 24, 2017
Pros: Everything
We really enjoyed our stay at the Casa Sun and Moon. It was in a great location overlooking the bay and within walking distance of many good places to eat and downtown Zihua and the beach. We had a suite, which was nice as it had a small kitchen with a fridge, and a separate sleeping area. It also had a private balcony overlooking the bay. Staff was friendly, especially the security guard Jose, who was great. We would surely stay at the Sun and Moon again!
Comment from Hotel Management
Feb 18, 2017 by Gerardo, Hotel Management
Thank very mouch for pick up SCasa Soom&Moon! See you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Very nice views!! On the beach!

Posted Jan 16, 2017
Hobby cat rental and massages are reasonable nearby.
Comment from Hotel Management
Feb 18, 2017 by Gerardo, Hotel Management
We now have a massage area at Casa Sun & Moon
4 out of 5
by John

Great place!

Posted Jan 7, 2017 on Hotels
We stayed in the suite. It of course is Mexico style accommodations but for $78.00 we were happy! Great having our own kitchen and it was very spacious. You can hear the waves from the beach but also the garbage truck in the morning. We really didn't mind and would come back here as you can see the beautiful beach and are just steps away! They could invest in a softer new mattress though and retileing the pool. The staff was excellent! Very friendly and accommodating.