Ratings based on 317 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Eichman

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Martin, Hotel Management
Dear Mr. Eichman, thank you very much for your nice rating, we hope to be able to welcome you back son, warm regards Martin
5 out of 5
by Alysa

Beach front luxury, Viceroy style

Posted May 24, 2017 on Hotels
Hard to beat this place. Incredible suites, great swimming beach away from the touristy hotels on the Ixtapa beach, but still other hotels to walk to for drinks, snacks, etc. Onsite meals and wine were fantastic, They have have my favorite tequila and a tequila tasking every night. Sunset and sunrise view from bes or from the comfy beach front pation. I will come back here as much as possible.
Comment from Hotel Management
Jun 27, 2017 by Martin, Hotel Management
Dear Alysa, I am glad that you have had a wonderful time in Zihuatanejo and with us here at the Viceroy on Playa La Ropa; please let us know in case we can assist you in the future, Best, Martin
5 out of 5
Recommended
for Everyone
by A verified traveler from geirgia

Great place at the beach magnificent service

Posted May 14, 2017
Relax environment, great food. The staff is friendly, attentive and always prompt to provide assistance. They enjoy working at the hotel
Comment from Hotel Management
Jun 27, 2017 by Martin Kipping, Hotel Management
Thank you very much for your kind review, looking forward to being your host again in the near future. Best, Martin
4 out of 5
by A verified traveler

Posted Apr 27, 2017 on Hotels
My husband and I came here for a long weekend and it was perfect for just that. The hotel is located right on the beach within the cove that is Zihuantanejo. The food at the hotel was excellent and the service was great. There isn't much of a nightlife or shopping and that was exactly what we were looking for. It is a nice hotel and allows for a very simple, relaxing, beach vacation with full service.
5 out of 5
by Danielle

Fantastic Setting

Posted Apr 9, 2017 on Hotels
Hotel was great. Mattress was a little firm but room was awesome. Dinner at the hotel restaurant was BAD. Everyone in our group thought the food was not good especially for the price. Food at breakfast and lunch was good. Not worth the price for the hotel restaurant for dinner even though setting is pretty.
4 out of 5
by Kevin

Great place to relax

Posted Mar 30, 2017 on Hotels
Best things about the hotel: Service was quite good, beach was fantastic, staff were all super friendly. Food was fine. I can't say anything bad about the restaurants however you can go to other restaurants for 1/3 the price and about the same amount of satisfaction.
5 out of 5
Recommended
for Couples
by A verified traveler

very nice

Posted Mar 20, 2017
Pros: quit and relaxing
Cons: can't think of anything
Location: food it great, every thing is close by
best so far and we have seen a lot......................
Comment from Hotel Management
Mar 28, 2017 by Martin Kipping, Hotel Management
Thank you very nice for filling out the response, hope to be able to welcome you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Everything in one place

Posted Mar 17, 2017
Pros: We really liked that it felt safe. We felt they made an effort to keep outsiders off the premises and kept track of people who used taxis.
Location: The beach is about the length of 2 city blocks with parasailing, jetskiing, snorkeling, and more. Vendor market, cafes, spas, so much to do!
This hotel has it all! Beautiful beachfront amenities including food/beverage service, swim-up bar service in one of the pools, anything you could want is here, including the resident parrot, Lucy, with her adorable personality. Our room was very comfortable and clean just as the hotel grounds were. There are 2 upscale restaurants on the premises which had a wide variety of food, one being a seafood restaurant. Clean, reputable taxis at the door for your needs.
Comment from Hotel Management
Mar 18, 2017 by Martin Kipping, Hotel Management
Dear Marla, I am glad that you have had a wonderful stay in our little paradise, we hope to be able to welcome you back soon Martin
5 out of 5
Recommended
for Couples
by A verified traveler from Pennsylvania

WOW !! Can't wait to go back !!!!

Posted Mar 15, 2017 on Orbitz
Pros: Everything !!
Cons: A small fridge, besides the mini bar .
Location: Great location !! Short cheap taxi to anywhere .
Everything was awesome !! Staff ,food, location !! The only bad thing, not a easy flight from Pennsylvania .
Comment from Hotel Management
Mar 18, 2017 by Martin Kipping, Hotel Management
Thank You Ed for your kind review, Best Martin
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Amazing Hotel

Posted Mar 11, 2017
Amazing hotel. Best hotel my husband and I have stayed in. Beautiful, relaxing, clean, excellent food and service. Jose on the beach took great care of us. We took our 2.5 year old daughter and she was welcomed, but it's definitely not a family resort. (Okay for children who are well behaved. Don't expect activities for children, none here. Large families, I would recommend you look for a different place). Mostly older folks and the place is very quiet and again very relaxing. We will only stay at the Viceroy in future visits to Zihuatanejo. Lastly, it's expensive, but you get what you pay for. Viceroy, thank you for the excellent attention and memories.
Comment from Hotel Management
May 4, 2017 by Martin Kipping, Hotel Management
Dear Candie, I am happy that you and the rest of your family have enjoyed a wonderful stay with us, thank you very much for your kind comments