Ratings based on 115 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Illinois

Spring Salmon Fishing Trip

Posted Jun 5, 2017
Pros: Close to the fishing harbor.
Cons: Cheaper room prices.
Location: It is close to a grocery store, liquor store (important to fishermen), and several options for meals.
This is our second stay at Country Inns and Suites at Zion, IL. The staff is always very accommodating, they even made sure that our rooms were close together. The facilities are clean, quiet and centrally located. While there was some some remodeling underway during this stay, it was a weekend and we were not inconvenienced in any way. Plenty of parking, strong WIFI and lots of warm water. We had to leave every morning before they served breakfast so we cannot comment on the breakfast. This is an annual fishing trip by several senior citizens and we will continue to book our stay at Country Inn and Suites.
Comment from Hotel Management
Jun 16, 2017 by GallS, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us in Zion, Illinois at the Country Inn and Suites! We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great total experience

Posted May 20, 2017
Location: A state park complete with beach on Lake Michigan is a short 5 minute drive from the hotel. The Genesee Theatre is only 15 minutes as well.
The hotel staff were friendly, courteous and helpful. We liked the location and our stay was quiet. The cleanliness was really appreciated and the complimentary breakfast was one of the very best we've encountered at any hotel anywhere.
Comment from Hotel Management
Jun 16, 2017 by GallS, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us at the Country Inn and Suites, Zion . We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Hotel was clean. Breakfast was not kept up well. There were no coffee cups for guests , no forks to eat with . Woman replenishing things lacked in customer service skills.
Comment from Hotel Management
Jun 16, 2017 by GallS, Hotel Management
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We are working hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but remodeling.

Posted May 4, 2017
Clerk wasn't really friendly. Town was hard to find a restraunant.
Comment from Hotel Management
May 7, 2017 by Mike, Hotel Management
Thank you for the fantastic review. It is thrilling for me to read how you experienced the cleanliness of our hotel along with the genuine thoughtfulness of our team. All the best to you and your family and thank you for the visit.
3 out of 5
by A verified traveler

Location ok.

Posted Apr 18, 2017
Pros: The exercise room.
Cons: Clean the room ,so they will have a fresh fragrence.
Location: I was at the location in Zion Illinois.
That's bath room the bath tub ,was not clean,I had to ask for the tub to be cleaned. The bed was not made up,and the carpet was not vacuum.
Comment from Hotel Management
May 7, 2017 by Mike, Hotel Management
On behalf of our entire staff at Country inn and Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
4 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
The stay was good except the walls are thin. Both nights I was awake by the next room where a woman was talking on her phone and not loudly but enough to wake me. Next time I'll have to bring a "white noise" machine.
Comment from Hotel Management
Apr 5, 2017
On behalf of our entire staff at Country Inn and Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Beds were not very confortable, too soft. Friendly staff, quiet hotel. Loved the pool!
Comment from Hotel Management
Apr 7, 2017 by Mike, Hotel Management
On behalf of our entire staff at Country inn and Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Feb 7, 2017
Comfortable and affordable. Hot tub, pool, and breakfast a plus. Enjoyable stay and friendly staff.
Comment from Hotel Management
Apr 5, 2017 by Hot rod, Hotel Management
Thank you for staying with us we are very delighted you enjoy your stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels
1 out of 5
by A verified traveler

Posted Sep 4, 2016
Online pictures are very deceiving. I had to change rooms because of the horrible smell. The rooms only had 2 outlets that were not even close to the beds, which is very inconvenient. The ONLY good part about my experience was the staff, they were very friendly. I would NOT recommend anyone to stay there. I would've changed hotels had I been staying for more than 1 night. Very disappointing.