Ratings based on 145 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Hudson Valley

Not what we expected

Posted Sep 12, 2017
The hotel appeared to be more centrally located and newer in appearance. It was in an area with little to do within walking distance and was under active renovation. The two bedroom suite had glass doors between the rooms affording little privacy. The exhaust fan in the bathroom did not function. The hot tub was out of service. The breakfast hot choices were minimal. I would not stay here again.
Comment from Hotel Management
Sep 16, 2017 by gallags, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your feedback. Your comments are valued, and your suggestions will be used to consider improvements in the future. Please do not hesitate to contact a manager on property if you would like to further find out what we can do to make sure things are sorted out correctly., Again, we truly appreciate it. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
It was a great experience and I will be back to stay.
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Our room was extremely dirty. There was food in our air conditioner/heating unit. The hotel was under renovation, thank goodness. This was the second Country Inn and Suites this trip that was less than desirable.
Comment from Hotel Management
Sep 15, 2017 by gallags, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Should you have any concerns during or after your stay, please reach out to any of our employees directly. Thank you.
2 out of 5
by A verified traveler

Trying but work to do

Posted Aug 23, 2017
Renovations under way due to new corporate ownership. However rooms still need to be improved as just paint will not improve comfort level. Still felt a bit dark and not modern. Front desk staff does well to try to accommodate all issues and concerns.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Door handle problem

Posted Aug 23, 2017
Pros: Clean and comfortable
Cons: Door hardware
Location: Close to Bristol RenFest
Had to lift the handle to open the door, vs the expected press down. Took a while to get into the room,and was only able to enter after staff assistance.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Aug 17, 2017
Safe area. Close to the metra. Comfortable. Great place to stay outside the city. We arrived early and they let us check in early.
4 out of 5
Recommended
for Families
by A verified traveler

Stay in Zion.

Posted Aug 13, 2017
Location: We spent a day in Milwaukee at the Discovery Place on the lakefront. Worth it - There was something there for all of us.
We were able to find a family suite to accomodate both of us as well as our 3 grandchildren.. It included a king bed for us, 2 twins for the 2 older children, and a sofa sleeper (did not use). We brought along a Pack-n-Play for the baby. Bathroom was more than adequate. Problems: we had to take apart the twin beds to get them back on the frames correctly and safely. The carpet was quite dirty, the kids feet were black in a short time. Area was perfert being between Chicago and Milwaukee, close to family and friends we were visiting. We were always greeted when we returned. Chocolate chip cookies were a bonus.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis IN

Comfortable stay

Posted Jul 26, 2017
Very welcoming and helpful staff! Facility not at its best since it currently is being refreshed with certain hallways blocked off for painting, rugs needing replacement (which I assume will happen after painting completed), etc. Even so, we had a comfortable overnight stop there and enjoyed the short drive to the park and beach.
Comment from Hotel Management
Jul 31, 2017 by gallags, Hotel Management
Thank you for taking the time to write about your experience. We are delighted to read that you were happy with the service the staff members provided. Yes, we are currently undergoing some renovations to keep par with Club Carlson's Standards and your expectations. Thank you for understanding. We look forward to service you during your next stay.
1 out of 5
by A verified traveler from e

nightmare hotel

Posted Jul 25, 2017
The elevator broke upon arrival the carpet in room was damped and smelled animal urine the toilet was dirty and we never used the facilities yet so disgusted we left in first 30 min
Comment from Hotel Management
Jul 27, 2017 by gallags, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by A verified traveler

Posted Jul 17, 2017
The hotel is in desperate need of an update. The furniture and carpet in my room were covered in stains. The breakfast was deplorable - the cream cheese was curdling, the breads were so dry they fell apart when you picked them up. I had friends staying in the same hotel that arrived shortly after check-in (who had called ahead to make sure their room would be ready) to find their room wouldn't be ready for another hour. I will never stay here again.
Comment from Hotel Management
Jul 19, 2017 by Gallags, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. As we are working dilegently in remodeling our hotel, we are making the best changes from your feedback to make the hotel up to par with standards through Club Carlson. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.