Great spot to stop!
Posted Jan 10, 2017
Had a great stay here en route to do some hiking in Zion National Park (about an hour's drive from the trails). Cool decorations with a funky southwestern flair. Friendly staff, clean and very comfortable room (no fridge). Excellent continental breakfast.
As far as a specific customer service experience, we were very grateful for the staff's above-and-beyond assistance. We accidentally double booked a room (I used the Expedia app and it didn't appear to be successful; my husband booked on his laptop successfully. Turns out the app reservation had worked and we were double booked and charged twice). The day after we'd checked out and discovered the double charge, I called Expedia to sort it out. The CSR told me it was a non-refundable reservation, so no dice.. But then offered to call the hotel and see if they'd refund it on their end. The staff member on duty called the hotel manager at their personal residence to request permission to do this, and the manager agreed. This was exceptionally kind on the hotel's part, and as if we needed another reason to stay there again, that will definitely make us go back!