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Reviews of Holiday Inn Express Springdale - Zion National Park Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Springdale - Zion National Park Area, an IHG Hotel
1215 Zion Park Blvd, Springdale, UT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 795 out of 1003 reviews" "
Rating 8 - Good. 158 out of 1003 reviews" "
Rating 6 - Okay. 23 out of 1003 reviews" "
Rating 4 - Poor. 16 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paige, SILVER SPRINGS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in the heart of Springdale. Great views. Loved the fire pits.
Stayed 2 nights in Apr 2024

8/10 Good

Chandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea, North vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The coffee maker, microwave and refrigerador in room was a nice touch. Close to Zion entrance, nice walkable town. The only thing I didn't like was the $10 nightly parking charge. I think that should be included in the room charge.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are very nice and clean, Out hotel's pool was under repair but we were able to use the pool next door which was great. My daughter had a blast and access to Zion is close
Stayed 3 nights in Apr 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place close to Zion’
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

8/10 Good

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location next to Zion National Park, nice breakfast, but pool or hot tub was not available.
Stayed 3 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

8/10 Good

Sarah

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Comfortable beds, nice grassy area out back to walk pets. Right in the cute town of Springdale and on the free shuttle line to Zion NP entrance. Nice to have breakfast included, although it was mediocre food. Please note that pets cannot be left unattended in the hotel, and they are also not allowed on park trails nor left in vehicles. This was one of many stops for us with our dogs so nbd, but if you're headed to just Zion, better to leave the furry family at home. Parking was tough to get near our room but we were able to find spaces on the property at least.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Zion at the Holiday Inn Express. The complimentary breakfast was the perfect start to the day and was hearty enough that we were able to hike until lunch. The location though is what was really perfect. We were able to easily get on the shuttle to the park in the morning and without any issues. We ate dinner at the Bit and Spur directly across the street and also ate once at CampOut. Both meals were great. One recommendation- bring any groceries you may need for hiking and don’t plan to buy in Springdale. We had to buy hiking snacks and had to pay Disneyland prices. Also the pool was getting serviced when we stayed which was disappointing but understandable.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

6/10 Okay

Alison

Traveled with family
Disliked: Property conditions & facilities
Beautiful location and the staff was very cordial. That being said the only elevator was out of service which was very inconvenient. Also the pool and spa were being renovated. It is really frustrating when you book a location based on amenities and those amenities aren’t available. The breakfast was great and very clean and well taken care of. The location is awesome.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

ERIC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We definitely enjoyed the close bus service to Zion. The walkable restaurants and shops. Beautiful area and city of Springdale.
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Dora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the beds were super comfortable
Stayed 2 nights in Jan 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

8/10 Good

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The pool area was being renovated and the fire pit was broken. Those were 2 reasons we chose this hotel. Great breakfast and view!
Stayed 1 night in Mar 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
staff were super friendly .. great location
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 21, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location. Walk to restaurants. Trolley into Zion National Park. The rooms are clean and quiet. The view of the mountains range behind is unmatched. Best working Hot Tub and view of any hotel we have visited. Great choice for visiting Zion NP.
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 19, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Jie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and hygienic! I like their breakfast! There are many types and fresh
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 16, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jen

Stayed 3 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the breakfast area. Nice high ceilings in top floor rooms
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Quick friendly check-in
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and well kept.
Stayed 3 nights in Mar 2024
Response from Chasady on Mar 12, 2024
Thank you for your feedback.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 9, 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

10/10 Excellent

Laurent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The $10 additional fee for parking seems unappropriated.
Stayed 1 night in Mar 2024
Response from Chasady on Mar 9, 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Aleem

Liked: Staff & service, property conditions & facilities
All is fine
Stayed 1 night in Mar 2024
Response from Chasady on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nice rooms and outdoor pool and spa area with spa open until 10pm in February. The breakfast was very nice as well. Didn't like the surprise parking fee.
Stayed 1 night in Feb 2024
Response from Chasady on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge extra for parking because of Zions like 10$ a day. Place was worth it
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and staff
Stayed 1 night in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

8/10 Good

Diana, North Hollywood

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for hand soap and never received it . Friendly staff Asked for towels and did receive Did not empty trash
Stayed 4 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facilities especially clean.
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Evgeniya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay in. Beautiful hotel, clean rooms, amazing breakfast
Stayed 2 nights in Feb 2024
Response from Chasady on Feb 13, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Michelle, Las Vegas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and stocked!
Stayed 1 night in Feb 2024
Response from Chasady on Feb 7, 2024
Thank you for your feedback.

10/10 Excellent

Taylor

Traveled with family
Liked: Amenities
Nice pool and fire pit areas. Nice breakfast.
Stayed 1 night in Jan 2024
Response from Chasady on Feb 7, 2024
Thank you for your feedback.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older but nice
Stayed 1 night in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

10/10 Excellent

Adonesia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were extremely friendly and knowledgeable about the area. The hotel was clean. The breakfast was actually very delicious. The view was spectacular. The overall experience was just so amazing.
Stayed 2 nights in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

10/10 Excellent

Raewyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at this hotel. The views outside the hotel are so beautiful. We stayed in a one bedroom suite with our teenage son and the room was so convenient and comfortable. We really enjoyed the complimentary breakfast which was very good and included hit options and pancakes. Good dinner dining options at Jack's bar next door. Really recommend this hotel.
Stayed 1 night in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

10/10 Excellent

Phil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and the complementary breakfast was great. The only negative was that they charged 10 dollars per night parking . That was not shown when I booked it….
Stayed 2 nights in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

10/10 Excellent

Olga

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of three restaurants on property. Free breakfast, the dining area is clean, updated and the view is breathtaking! The bedding and beds were very comfortable. Microwaves and small refrigerators makes the room complete. Enjoyed our stay immensely. Have been staying at this property for years love the changes.
Stayed 2 nights in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities
Really love the place but a bit outdated. Stay in the same suite every time. Needs a table and new couch. A little run down.
Stayed 2 nights in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

8/10 Good

Quang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, super friendly. The view from the fire pit was really nice. The morning complimentary breakfast was pretty darn good. We visited Zion in January so it was definitely off season, not sure how it would be during peak time.
Stayed 3 nights in Jan 2024
Response from Chasady on Jan 16, 2024
Thank you for your feedback.

8/10 Good

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little hot water would have been excellent, not a fan of lukewarm showers.
Stayed 1 night in Jan 2024
Response from Chasady on Jan 16, 2024
Thank you for your feedback.

10/10 Excellent

Jeff, Westport

Stayed 1 night in Jan 2024
Response from Chasady on Jan 30, 2024
Thank you for your feedback!

8/10 Good

Vipula

Stayed 1 night in Jan 2024
Response from Chasady on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chasady on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Winning Choice for your Zion Visit
Excellent hotel! Clean and comfortable, with friendly and helpful staff. Perfectly located for visiting Zion, this hotel is one we would definitely return to again.
Stayed 2 nights in Dec 2023
Response from Chasady on Jan 9, 2024
Thank you for your feedback!

8/10 Good

Jorge Martinez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Chasady on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Chengzhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chasady on Jan 16, 2024
Thank you for your feedback.

10/10 Excellent

Denizen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
It was the best place we stayed! Very comfortable.. all amenities are working and excellent customer service. Thank you Rosa! You rock
Stayed 1 night in Dec 2023
Response from Chasady on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean.
Stayed 1 night in Dec 2023
Response from Chasady on Jan 16, 2024
Thank you for your feedback.