Great location, but simply not well-rounded.
Posted Feb 5, 2017
We brought our service dog with us and had booked a suite for the night. However, when we checked in we were told that dogs were not allowed in suites. I apologized and said that if I'd have seen that on the Expedia site specific to that room, I wouldn't have booked it. I asked to be downgraded to just a standard room, but was still charged for the suite.
We then settled into our Standard room and quickly found out that we were directly under the room above us while it was under construction. The pounding was so incredibly loud that we couldn't hear the TV. We called the front desk and for some strange reason the woman working couldn't hear us, so she just came down the hall. We asked what time the construction is supposed to end and she told us not till about 8PM, (it was 4 or 5PM at that time). She did not offer any help other than a forced apology. We turned the TV up as loud as it could go and eventually the construction stopped. However, beginning at about 8AM the pounding began again, waking both of us up. The pounding was so loud it was causing the recessed light to flicker and eventually go out. We called the front desk again, but again, the woman said she could not hear us, (whether this was a bad phone connection through their house phone, or due to the construction I'm not sure). This woman didn't come down the hall though and didn't even apologize. We decided that we would just pack up and hit the road because there was no way of relaxing before we left.