This place was very clean, and grounds and pool well maintained. There is a "faceless check in process". All done electronically. I never saw a staff person (except for housekeeping). But!! I chose to communicate with the "desk" via text message, and they were extremely responsive. I asked questions for directions, restaurant recommendations, and some other thing. The through response came within minutes if not seconds. Great idea!! I would defiantly stay there again. It is conveniently located at the last shuttle (to Zion) stop, right outside the door.