If you stay here, avoid room #4
Posted Sep 7, 2015
Room #4 is apparently right above the restaurant's hood ventilation system, is very loud and vibrates all night long!! When we checked out we were asked how the room was and so we told about the noise/vibration. We were told matter-of-factly about the ventilation system. No apologies, no offers of anything to make up for it, just an "oh yeah, that room" type response. So disappointing for over $200 on a one night stay to start our Anniversary trip. Hotel is pretty and clean, just no customer service and full knowledge of this subpar room. They know about it but just hope no one complains too much. Doesn't matter though, you've ready paid.
Comment from Hotel Management
Jul 20, 2016 by Innkeeper, Hotel Management
We appreciate your taking the time to let us know about your stay. Room Four is above the kitchen and also on the wall with the outside HVAC units and exhaust. It is however, one of 2 queen rooms that are available. The hum from the outdoor units and exhaust hood when the kitchen opens each morning can be heard, but some of our guests actually prefer the white noise. My sincere apologies that it disturbed you.