Ratings based on 422 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 17, 2018
Comment from Hotel Management
May 17, 2018 by ale, Hotel Management
Thank you
5 out of 5
by A verified traveler from Guatemala

Posted May 14, 2018
very good room, but the parking is very bad, everything else is perfect
Comment from Hotel Management
May 15, 2018 by Ale, Hotel Management
Thank you for your comments. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and safe area

Posted May 13, 2018
My suite was nicely set with beautiful and comfortable furnitures. The suite was spacious.
Comment from Hotel Management
May 16, 2018 by Ale, Hotel Management
Gracias por compartir sus comentarios, nos dará mucho gusto verlo pronto, saludos cordiales.
5 out of 5
Recommended
for Everyone
by A verified traveler

Drink tickets

Posted May 3, 2018
We missed happy hour and would miss breakfast which was included. It would have been nice to receive better drink tickets for the hotel bar. Thank you
Comment from Hotel Management
May 3, 2018 by Ale, Hotel Management
Thank you for taking the time and share your comments, we send our apologies, we hope to see you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business. Flexible courteous staff.

Posted Apr 21, 2018
Location: Good restaurants nearby, safe
Good upgrade and lounge. Easy to get to from airport. Large rooms.
Comment from Hotel Management
Apr 21, 2018 by Ale, Hotel Management
Thank you for your comments, we will be glad that you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
Arrived into Guatemala City late and warned somewhere clean to shower & sleep to get our bearings. Perfect spot!
Comment from Hotel Management
Apr 16, 2018 by Ale, Hotel Management
Thank you for your commments. We hope you visit us again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Monica CA

great staff but hotel room needs an update.

Posted Apr 5, 2018
the staff are warm and helpful. i would like to specifically mention Rodrigo Echeverria, Manager, who assisted my party of 2 families (my daughter and her family plus me and my husband) on multiple occasions during our stay at the hotel. Lidia Manoquin at the front desk was most efficient in checking us in. on the other hand, the physical condition of our hotel rooms was disappointing. it is ripe for another round of update.
Comment from Hotel Management
Apr 9, 2018 by Ale, Hotel Management
Thank you for your message and every detail that you give us about our employees we will share your comments. We appreciate you share them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, spacious and comfortable

Posted Mar 18, 2018
Nice neighborhood. Close to the airport. Clean, comfortable, and spacious rooms. Every room really IS a suite.
Comment from Hotel Management
Mar 18, 2018 by Ale, Hotel Management
Thank you for your comments. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Very convenient location, super helpful staff, and safe hotel environment. I always appreciate the hotel shuttle service and the welcome from the front desk staff. Great place to stay in the city.
Comment from Hotel Management
Mar 16, 2018 by Ale, Hotel Management
Thank you for taking the time and share your comments about your stay. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Posted Mar 14, 2018
One night in transit in Guatemala, hotel looks cool and renovated.
Comment from Hotel Management
Mar 16, 2018 by Ale, Hotel Management
Thank you for your comments. See you soon.