Ratings based on 164 Verified Reviews

4.8 out of 5
56% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2019
5 out of 5
by A verified traveler

Posted Oct 11, 2019
All is good at this hotel, from rooms comfort till food and gym. Recommended
5 out of 5
by A verified traveler

Posted Oct 4, 2019
Comment from Hotel Management
Oct 7, 2019 by Maria Sierra - Quality Assurance Manager , Hotel Management
Dear guest, Thank you very much for your excellent rating. We love knowing that you have been able to enjoy your stay with us. Come back soon.
5 out of 5
by A verified traveler

Posted Sep 15, 2019
Comment from Hotel Management
Sep 17, 2019 by Fernando Ximenez, General Manager, Hotel Management
Dear guest, thank you very much for your rating regarding your recent stay. I hope you can come back soon and allow us to create new experiences.
5 out of 5
by A verified traveler

Posted Aug 29, 2019
Comment from Hotel Management
Aug 30, 2019 by Fernando Ximenez, General Manager, Hotel Management
Dear guest, thank you very much for your comments. I am glad to know that you have enjoyed your stay with us. I hope I can come back soon.
3 out of 5
by A verified traveler

Posted Aug 26, 2019
Comment from Hotel Management
Aug 27, 2019 by Fernando Ximenez, General Manager , Hotel Management
Dear guest, thank you very much for your qualification. We are a bit worried about your note based on your experience inside the hotel. For this reason we would love to know what happened and according to your experience how we can improve what we fail. I hope you can contact us.
4 out of 5
by A verified traveler

Posted Aug 25, 2019
Comment from Hotel Management
Aug 27, 2019 by Fernando Ximenez, General Manager, Hotel Management
Dear guest, thank you very much for your excellent rating. We love knowing that you have been able to enjoy your stay at our hotel. I hope you can come back soon and we can pamper you in a better way.
5 out of 5
by A verified traveler

Posted Aug 24, 2019
Excellent property with almost brand new amenities
Comment from Hotel Management
Aug 27, 2019 by Fernando Ximenez, General Manager , Hotel Management
Dear guest, thank you very much for your comment and excellent rating. We love knowing that you liked our property and the Hyatt Centric Guatemala brand. I hope you can come back soon and create new experiences. We will love to pamper you.
5 out of 5
by A verified traveler

Posted Aug 14, 2019
Comment from Hotel Management
Aug 14, 2019 by Fernando Ximenez, General Manager, Hotel Management
Dear guest, thank you very much for taking the time to rate us. We love knowing that you could enjoy your stay with us. I hope you come back soon.
5 out of 5
by A verified traveler

Posted Aug 2, 2019
Great experience, location and building in optimal level
Comment from Hotel Management
Aug 14, 2019 by Fernando Ximenez, General Manager, Hotel Management
Dear guest, thank you very much for taking the time to rate us. We love knowing that you could enjoy your stay with us both with our locality within Guatemala City, as our facilities itself. I hope you come back soon.