Ratings based on 728 Verified Reviews

3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

good hotel for the price

Posted Jul 24, 2017 on Orbitz
Pros: the location
Cons: needs update
needs and update ASAP. the staff was very helpful, the location right on the beach but the waves are very dangerous specially if you are vacationing with kids.
Comment from Hotel Management
Jul 26, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
2 out of 5
by A verified traveler from M

Used to be nice

Posted Jul 15, 2017
The hotel needs urgent maintanance!!! The staff at the restaurant el Delfín was not well trained. We did not have the all inclusive and it seemed that it bothered the servers to have to serve us. I have been a server for more than 10 years and I know how to tip, but as soon as we would say that we were not getting the buffet, they would change their attitude. The hotels has at least 500 rooms and only one elevator was working. Front desk staff were the best of the best!!!! Particularly Teresa and Omar!!!! They saved our vacation! The pools is really small considering that the beach in the hotels is not an option.
Comment from Hotel Management
Jul 17, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
4 out of 5
by krist from Very good

Location

Posted Jun 29, 2017 on Hotels
Very good
Comment from Hotel Management
Jul 4, 2017 by Gerencia General, Hotel Management
Dear guest, thank you for your comments and we are pleased to know that your stay was pleasant. Our priority is to keep our guests satisfied and with their comments will help us to sustain this purpose. Once again, thank you for using our services, hoping to return to serve you in your next lodging needs.
2 out of 5
by A verified traveler

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Gerencia General, Hotel Management
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos mucho de su tiempo y de sus comentarios. Con mucho gusto le daremos el debido seguimiento a sus comentarios con la finalidad de tener una mejora continua en cada uno de nuestros servicios. Reciba un cordial saludo y estamos a sus ordenes.
4 out of 5
by Gerardo

Great view

Posted Jun 28, 2017 on Hotels
Great area. Close to everything.
Comment from Hotel Management
Jun 30, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay

Posted Jun 24, 2017
We had a great time in Acapulco and our hotel was nice and clean and friendly staff
Comment from Hotel Management
Jun 27, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

nice hotel

Posted May 2, 2017
Pros: location, safety, beach access (it is directly on the beach)
Location: there are restaurants and supermarkets near by. also to excange money there is the best deal you need to walk to the left across about 700meters
Nice hotel, the beach current are strong but the hotel provides a life gard on the beach. if he is not there a security guard warns people if there is any problem. there are free chairs and tables provided by the hotel at the beach. hotel is very secure, walking at night outside is also secure. overall the hotel is very nice and the rooms have a safe and a small balcony looking at the beach. i recommend this hotel.
Comment from Hotel Management
May 2, 2017 by Gerencia General, Hotel Management
Dear guest, thank you very much for stayed with us . We also want to thank you for your comments, we really appreciate them, be sure that I will pass this information to all our employees in order to motivate them. Please feel free to contact me directly in your next visit, to welcome you again in sunny Acapulco. Best Personal Regards
4 out of 5
by juan

Posted Apr 29, 2017 on Hotels
service is good ac works good friendly clean but to go swimming in the beach dint like but other people were ok we it me I enjoy better at the other hotel there is not much to see
Comment from Hotel Management
May 2, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 20, 2017
Great location right on the beach. Great views from the rooms. Room service could be better. We didn't get what we requested and they came in the room when we put the sign not to. Overall decent.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear guest, we appreciate your kind comments We are pleased to know that your stay has been pleasant, however; We want to make clear that our desire is to serve you better every day, for them your comments will help us focus on the areas that our attention is required. We assure you that the comments you have made have been noted and appropriate action being taken. We are proud of our hotel and do our best to prevent problems from recurring. Once again, thank you for using our services and hope to be your hosts in your next lodging needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Apr 15, 2017
Very good and affordable price. Food was good. Love the location many activities to do and right in front of the beach
Comment from Hotel Management
Apr 17, 2017 by Gerencia General, Hotel Management
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.