Ratings based on 461 Verified Reviews

3.6 out of 5
66% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Very nice hotel right on the beach

Posted May 17, 2017 on Orbitz
Hotel was very nice and in a great area. The rooms and facilities were very clean. The beach is just a few steps away from a great pool. All inclusive option is only included at one of the bars, but free drinks are free drinks!
Comment from Hotel Management
May 20, 2017 by Community Manager, Hotel Management
Good afternoon! Thank you very much for taking a moment to value our services. It's been such a pleasure to have you with us. Have a wonderful weekend.
3 out of 5
Recommended
for Everyone
by A verified traveler from Huntley, IL

Nice hotel but small pools

Posted Apr 3, 2017
Hotel is ok but outdated and only recommend if you are looking for a bargain
Comment from Hotel Management
Apr 3, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a moment to value our services. We're very sorry to know that your last visit, wasn't totally satisfactory. We'll be doing our best to keep on improving in all aspects. Have a wonderful week.
2 out of 5
by A verified traveler from Los Angeles

For the price disappointing!

Posted Mar 27, 2017 on CheapTickets
Pros: Close to the beach.
Cons: New management.
Location: Location is okay if you have transportation.
Five years ago I had a different experience. The hotel was crowded, good for business but it means more efforts to keep people happy. The food was third class. They could use the same menu and same ingredients but a preparation, better taste and better presentation. I am disappointed.
Comment from Hotel Management
Mar 31, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking an instant to value our services. We're deeply sorry to know, that your last visit was not entirely pleasant. We'll put all our attention and the best effort to keep on improving in all aspects, specially the ones you've kindly commented. Have a wonderful weekend.
3 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
We were at this hotel on a weekend and it was packed. Gym is not as it appears in pictures but then most hotel gyms aren't. Did not do the all inclusive option as there are many places to eat close by that are very good and a fraction of the price.
Comment from Hotel Management
Mar 23, 2017
Good morning! Thank you very much for taking a moment to value our services... We're very sorry to know that your last visit, wasn't totally satisfactory. We'll make our best to keep on improving in all aspects. Have a great weekend.
2 out of 5
by A verified traveler

is good for just sleep

Posted Mar 3, 2017
Pros: the pool
I had a problem with the hot water and they fixed 2 hours later. The internet is really bad and the mattress is uncomfortable
Comment from Hotel Management
Mar 4, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a moment to value our services. We're very sorry to know that your last visit, wasn't totally satisfactory. We will put special attention to your kind observations, to be able to improve even more in all aspects. Have a great weekend.
2 out of 5
by A verified traveler

terrible customer services

Posted Mar 2, 2017 on CheapTickets
Cons: everything the service
The staff was very rude and i had a hard time checking.
Comment from Hotel Management
Mar 31, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a minute to value our services. We'll put special attention to your kind observation. We're very sorry to know that your last visit, wasn't totally comfortable. Have a wonderful weekend.
3 out of 5
by A verified traveler from live in texas

So so

Posted Feb 3, 2017 on Orbitz
This hotel was only fair the amenities where fair not updated. For the the money that was spent I expected more. The pool was small compared to how many rooms where in the hotel.
Comment from Hotel Management
Feb 6, 2017 by Community Manager, Hotel Management
Good morning. Thank your for taking a moment to value us. We'll put special attention in your kind observation, so we can improve even more in all aspects of our service. Have a very good week.
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Nice hotel close right on beach

Posted Feb 1, 2017
Pros: Everything
Cons: Nothing
Location: Full on place for all water activities right at the door
Everything was great, close to beach , enough shops and taxis right out front if need be.Hotel also books any tours you like.
Comment from Hotel Management
Feb 6, 2017 by Community Manager, Hotel Management
Good morning! Thank you very much for taking a moment to value us. It was such a pleasure to have you here, and we hope to see you back very soon. Have a grat week.
3 out of 5
by A verified traveler

Posted Jan 14, 2017 on Hotels
Didn't like the beach service ...the guy was very rude security
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Good morning... Thank you very much for taking a moment to value our services. We're very sorry for the inconvenient, and we will put special attention to that specific situation. Have a very good week.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great location in the middle of the resort area

Posted Jan 5, 2017
Pros: Location, security, ocean view and All Inclusive package.
Cons: Facility is dated but still very nice.
Location: Not a lot to do near by, a general store is 2 blocks away and a small market across the street. Cliff Divers and flea markets are cab rides.
Pool or beach, hard to choose but both pleasant. No sense of security concerns on the property but in town a lot of police present.
Comment from Hotel Management
Jan 7, 2017 by Community Manager, Hotel Management
Good morning! Thank you very much for taking the time to value our services. We hope to have you back with us again, and be able to show you great innovations. Have a very nice weekend.