Ratings based on 426 Verified Reviews

3.6 out of 5
66% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Well located hotel

Posted Aug 8, 2017
Food is not good for the price (expensive & poor quality compare with others restaurants)
Comment from Hotel Management
Aug 8, 2017 by Community Manager, Hotel Management
Good afternoon! Thank you very much for taking a moment to value our services, it's been a pleasure to have you here with us. We'll put special attention to the detail that you're kindly commenting, to be able to improve as much as possible in all aspects. Have a very good week.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago il

Nice location

Posted Jul 7, 2017
Great spot by the beach. The WF need work very slow to conect . Food is good.
Comment from Hotel Management
Jul 7, 2017 by Community Manager, Hotel Management
Good afternoon! Thank you very much for taking a moment to value our services. It's been a pleasure to have you here with us, and hope to see you back very soon. Have a wonderful weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Nice hotel

Posted Jun 4, 2017
Pros: Great location and cleanest of the hotel
Cons: Have more efficient elevators
Location: Close to the convention center, and in between the airport and downtown acapulco
Nice hotel to stay at, the only issue I had was that they were having problems with the elevators and since the hotel was full it's took for ever to go up and down to your room, other than that, every thing was great 👍🏻
Comment from Hotel Management
Jun 5, 2017 by Community Manager, Hotel Management
Good morning! Thank you very much for taking a moment to value our services. It's been such a pleasure to have you here, we really appreciate your visit. We'll put special attention to the detail that you're kindly mentioning to us, so that we can keep improving in all aspects. Have a wonderful week.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Very nice hotel right on the beach

Posted May 17, 2017 on Orbitz
Hotel was very nice and in a great area. The rooms and facilities were very clean. The beach is just a few steps away from a great pool. All inclusive option is only included at one of the bars, but free drinks are free drinks!
Comment from Hotel Management
May 20, 2017 by Community Manager, Hotel Management
Good afternoon! Thank you very much for taking a moment to value our services. It's been such a pleasure to have you with us. Have a wonderful weekend.
3 out of 5
Recommended
for Everyone
by A verified traveler from Huntley, IL

Nice hotel but small pools

Posted Apr 3, 2017
Hotel is ok but outdated and only recommend if you are looking for a bargain
Comment from Hotel Management
Apr 3, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a moment to value our services. We're very sorry to know that your last visit, wasn't totally satisfactory. We'll be doing our best to keep on improving in all aspects. Have a wonderful week.
2 out of 5
by A verified traveler from Los Angeles

For the price disappointing!

Posted Mar 27, 2017 on CheapTickets
Pros: Close to the beach.
Cons: New management.
Location: Location is okay if you have transportation.
Five years ago I had a different experience. The hotel was crowded, good for business but it means more efforts to keep people happy. The food was third class. They could use the same menu and same ingredients but a preparation, better taste and better presentation. I am disappointed.
Comment from Hotel Management
Mar 31, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking an instant to value our services. We're deeply sorry to know, that your last visit was not entirely pleasant. We'll put all our attention and the best effort to keep on improving in all aspects, specially the ones you've kindly commented. Have a wonderful weekend.
3 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
We were at this hotel on a weekend and it was packed. Gym is not as it appears in pictures but then most hotel gyms aren't. Did not do the all inclusive option as there are many places to eat close by that are very good and a fraction of the price.
Comment from Hotel Management
Mar 23, 2017
Good morning! Thank you very much for taking a moment to value our services... We're very sorry to know that your last visit, wasn't totally satisfactory. We'll make our best to keep on improving in all aspects. Have a great weekend.
2 out of 5
by A verified traveler

is good for just sleep

Posted Mar 3, 2017
Pros: the pool
I had a problem with the hot water and they fixed 2 hours later. The internet is really bad and the mattress is uncomfortable
Comment from Hotel Management
Mar 4, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a moment to value our services. We're very sorry to know that your last visit, wasn't totally satisfactory. We will put special attention to your kind observations, to be able to improve even more in all aspects. Have a great weekend.
2 out of 5
by A verified traveler

terrible customer services

Posted Mar 2, 2017 on CheapTickets
Cons: everything the service
The staff was very rude and i had a hard time checking.
Comment from Hotel Management
Mar 31, 2017 by Community Manager, Hotel Management
Good afternoon. Thank you very much for taking a minute to value our services. We'll put special attention to your kind observation. We're very sorry to know that your last visit, wasn't totally comfortable. Have a wonderful weekend.
3 out of 5
by A verified traveler from live in texas

So so

Posted Feb 3, 2017 on Orbitz
This hotel was only fair the amenities where fair not updated. For the the money that was spent I expected more. The pool was small compared to how many rooms where in the hotel.
Comment from Hotel Management
Feb 6, 2017 by Community Manager, Hotel Management
Good morning. Thank your for taking a moment to value us. We'll put special attention in your kind observation, so we can improve even more in all aspects of our service. Have a very good week.