Ratings based on 294 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Burbank, CA

FUN IN THE SUN

Posted Jun 8, 2017
Pros: Swim up bar - and Kids entertainment.
Cons: The showers weren't properly cleaned. So maybe putting more attention in keeping the showers cleaned.
Location: The location was in a great spot. Lots of places to eat around the hotel.
The kids had so much fun. Food was good. But I do recommend the food at La Gruta in El Cid Morro. The best bartender is Ramon.
Comment from Hotel Management
Jun 9, 2017 by German Fayad / General Manager, Hotel Management
Dear Mrs. Eva, Thank you very much for sharing your comments with us regarding your recent stay at el Cid Moro. We are happy to hear that you enjoyed your time here and that we met your expectations. Be assured all of your comments help us to continue improving our services. We hope to continue being your choice the next time you come back. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

nice hotel

Posted Jun 5, 2017
Close to the beach, easy to access transportation.
Comment from Hotel Management
Jun 5, 2017 by German Fayad / General Manager, Hotel Management
Dear Mrs. Roxy, Thank you very much for sharing you reviw by Expedia. We are happy to hear we met all your expectations and that you enjoyed your time with us. We hope to see you very soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Pretty sure ALL rooms have beach view - NICE!

Posted May 26, 2017
Pros: The pools, some of the bartenders/staff (Ignacio was AMAZING), the views, the beach, the buffet food is above average. Restaurants are pretty good.
Cons: The dress code - men can't wear sleeveless shirts in ANY of the restaurants, including the buffet. A couple restaurants not part of all-inclusive.
Location: Right on the beach and there's a decent amount of shops nearby. Take a pulmonia to the boardwalk and more shopping, or walk but it's a little far.
Stayed here for a week (Sat-Sat) with friends. My friends own timeshare there and were pretty irritated that I paid the same on Expedia for my All Inclusive Room for two than they had to pay as members for their all-inclusive bracelets! :) The place has it's pros and cons, but overall is a very nice resort whether you're travelling with friends, looking for a romantic getaway, or going on a family vacation. I would definitely not bother buying a timeshare, but their sales pitch (should you CHOOSE to attend it - it's NOT required) is definitely worth it. VERY low pressure if you're up front about not being interested. All I had to do was say I got a better deal on Expedia and we were done. LOL The pools here are great - HUGE, all over the resort, kids areas, shallow pools, deep pools, diving spots, slides, swim-up bars... there's a quiet pool too, but that's only for "members" (luckily we were WITH members). The beach was also great, and is right off the pool area. Wait staff patrol the beach too, so you can get drinks and bar food without leaving your cabana!! DO, however, expect to be constantly approached by locals selling things on the beach. The drinks aren't as good as they were at El Cid in Cancun, but if you get a margarita on the rocks, they're better than the blended ones. I wasn't able to find any vendors nearby that I felt weren't "touristy". Was hoping to find local honey, coffee, hand-made stuff... but most of it looked to be made in China.
Comment from Hotel Management
May 30, 2017 by German Fayad / General Manager, Hotel Management
Dear Guest, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Moro. I am very pleased to hear that our staff attended to all of your needs and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to know that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to welcome you once again. Kind Regards,
3 out of 5
by Marlene

El Cid

Posted May 14, 2017 on Hotels
It was ok found it noisy at times Buffets were great didn't get to sleep till 4 am as the booming base kept us awake on Sunday night and having to drive back to Canada at 7AM Monday morning was not a good send off as we are elderly and don't think We will be back .Pretty pricey for what we received.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location of our sons wedding

Posted Apr 27, 2017 on Orbitz
Pros: Location, close to beach, pools, pleasant staff.
Cons: Quality of food, (breakfast was great) lunch and dinner buffets weren't the best. A scuttle to and from the airport with more hotel packages.
Location: Location is great, close to shopping and restaurants.
My wife and I were very pleased with our first trip to Mexico, we were in Mexico for our sons wedding.The El Cid El Moro Beach Hotel is one of the biggest reasons for the success of our visit to Mexico, our son and his family stayed at the El Cid El Moro Beach Hotel also, the children loved the proximity to the beach, and the swimming pools.
Comment from Hotel Management
May 3, 2017 by German Fayad / General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to write us your review regarding your first trip to Mexico. We are very happy for have been part of that and your son's wedding. It is wonderful to hear that we met all your expectations and that your children enjoyed the time in here. We hope to see you coming back very soon. All of my best,
4 out of 5
by Jorge

Father , Son visit to Mazatlan

Posted Apr 10, 2017 on Hotels
Overall it is a great place with friendly people . Somewhat outdated but in working order . Breakfast buffet was not very good , the food was cold . A bit overpriced for what you get , however Lunch and Diner were superb. Hugo , the waiter ,was out of this world and went out of his way to please my son ,so we had new and different food every time. Unfortunately our stay was to short but definitely would recommend this place if you are looking for relaxation, good drinks and excellent food .
Comment from Hotel Management
Apr 18, 2017
Dear Jorge, I appreciate that you took time to share your comments about El Cid Moro. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that we are doing a great job. Thank you for mentioning our staff who made of your trip something special, be assured they will get a recognition for their great job. We are thankful for the opportunity to continue to improve every day so we addressed the details you gave us to the food and beverage's manager in order to make the improvements necessaries in the process. We look forward to seeing you next time your travel brings you to Mazatlan. Sincerely, German Fayad General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Michigan

Pros and Cons

Posted Apr 10, 2017
Pros: We loved the people. Everyone was so kind.
Cons: New beds and pillows. Bars where people can sit and mingle.
Location: We did the tequila tour and loved it. Our tour guide, Ulysses with Pronto Travel, was fabulous.
This was our 4th Mexican All-Inclusive vacation, and out first time at the El Cid El Morro. Pros-Wonderful people! Great staff. If Ana asks you to do the timeshare presentation, do it. We did this for the perks and it was interesting. We didn't purchase and did not feel overly pressured as a result. Ana was fabulous and became our go-to person whenever we needed anything. We had a very bad experience with a timeshare presentation on a visit to Puerto Vallarta and vowed to never do one again. Ana promised it wouldn't be high pressure, and it wasn't. The room was spacious and very clean. The food was good (typical all-inclusive fare) with lots of variety. The hotel itself was very clean. The pool and beach were clean, and we always found chairs. The staff is attentive. We only hung out at the adult pool. It is not heated, so we didn't swim. Our 18 year old daughter met kids her own age and had fun hanging out with them. There are lots of interesting places to walk to. There is a great Italian restaurant across the street. Taxis are cheap and easy to hail. We felt safe at all times (we do not speak any Spanish.) Cons-The night life is limited. We did not attend the shows. The beds and pillows are very hard. They did add a pad for us, but it was still miserably hard. There is a disco near the hotel which has loud music playing all night. Take an iPad with a white noise reduction app to help with this. One night a very loud band of musicians played on the beach until 1:00 am.
Comment from Hotel Management
May 11, 2017 by German Fayad / General Manager, Hotel Management
Dear Syllie, First of all I would like to thank you for taking the time to share your comments by Expedia regarding your recent vacations at el Cid Moro. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. It is very good to hear that you enjoyed our facilities and that the staff was kind and helpful to your needs. Please be assured that we addressed the issues you mentioned with the staff involved so we can make the improvements necessaries. We are thankful for the opportunity to continue to improve every day. I would hope that you would reconsider coming back to stay with us when your plans might bring you to Mazatlan again in the future. Kind Regards,
5 out of 5
by patrick

Posted Mar 20, 2017 on Hotels
Great staff! Fabiola and Veronica and Guillermo were amazing! The waitstaff were great! Thomas and Ignacio and Angel and Danielle and Ramon! Thank you for treating us so well!!!
Comment from Hotel Management
Mar 22, 2017 by Salvatore, Hotel Management
Dear Patrick, Thank you for choosing El Cid El Moro Beach as your Hotel during your last vacations in Mexico, We really appreciate your review about your experience and we are very happy to hear that you really enjoyed your stay in here, Thank you also for mentioning our staff, be sure that we will share your comments with them and their work will be recognized by our team. We hope we could see you again the next time your travel brings you again to Mazatlan. Best regards, Germán Fayad / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Twin Cities, MN

Great location!

Posted Mar 15, 2017
Pros: Location, beach, pool, easy walk to other local eateries and shops
Cons: Continue updates with Decor. Pool chairs, need more and better comfort. Managers all look mad, need to smile. They don't appear happy to help customer
Location: Many shops and restaurants near by. Easy to get transportation right out front or ask bellmen. Ride in the open air Pulmonia or Red Truck.
Property is very large. Great pool options! Nice variety of areas for food and drinks. Easy walking to other eating options and shops. While some things have been updated there is still some work to be done. We were in a one bedroom luxury suite and when we needed assistance with opening the pull out sofa bed they were very fast to arrive and all with a smile. We find it strange that men can not dine in any of the restaurants in a nice designer tank with nice shorts, but women can dine in their bathing suits with no sundress or anything. Very strang! While they didn't want to loose a sale, the server went running out to the activities desk to get a tshirt for him to put in over his tank. All while we were seated next to two women in spaghetti strap swim tops, one lady was very large and we were all very taken back by this.
Comment from Hotel Management
Mar 24, 2017 by German Fayad Gerente General, Hotel Management
Dear Guest, First of all I would like to thank you for taking the time to share your comments regarding your recent stay with us at El Cid Moro. I am very glad to hear that you enjoyed your stay and that all our staff was kind and helpful to your needs. Your comments are very important to us to continue improving our services to provide the best guest experiences. Please be assured that we do all we can to address the issues you mentioned. I hope we can continue being your choice the next time you return to Mazatlan. Sincerely,
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels