Ratings based on 307 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

January Visit

Posted Jan 30, 2018
Pros: Middle of the Golden zone location
Cons: not a thing
Location: Great eating and drinking establishments nearby, ease of walking on the beach
Very clean, friendly staff, Moro includes kitchen w/ full frig. Beautiful property.
Comment from Hotel Management
Jan 30, 2018 by Germá Fayad/ General Manager, Hotel Management
Dear guest, We would like to thank you for taking the time to share your comment with us through Expedia regarding your recent stay at el Cid Moro. We really appreciate it. We are happy to know that you enjoyed the quality of food and drinks that we serve, as well as the establishments nearby our resort. We feel proud to see that we fulfill with your expectations and you had a pleasant vacation with us. We hope to see you soon; we will be delighted to attend you again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

El Cid Moro

Posted Jan 6, 2018
This is a nice hotel, with a friendly, helpful staff. The location is on the outer edge of the golden zone, which means walking to some of the attractions is not an option. Learning to use the bus system is very helpful. Mazatlan is a tourist friendly town with nice restaurants and plenty of places to shop, there are also a few over zealous street vendors. Our favorite though was having dinner in the plaza near the cathedral at night, this was a magical experience. The down side was the hotel charging for things they shouldn't, like WiFi, the coffee and water that is in the room.
Comment from Hotel Management
Jan 10, 2018 by Germán Fayad/ General Manager, Hotel Management
Dear Mrs. Dennis, First of all I would like to thank you for sharing your review with us regarding your recent vacation at el Cid Moro. We are glad to hear that you enjoyed your time with us and that we met all your expectations. We hope to continue being your choice the next time. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Best Beach in Mazatlan.

Posted Nov 21, 2017
I always return to the El Cid, Mazatlan. The staff is friendly, the hotel is located close to shopping and restaurants, and the El Cid has the best lounging and swimming beach. The per diem ALL INCLUSIVE rates are reasonable enough that you can still eat out and not feel guilty. The ATV excursions are a lot of fun. Visit Old Town, the Cathedral, the Market (not to be missed) and the cliff divers. Poncho's is my favorite beach restaurant.
Comment from Hotel Management
Nov 22, 2017 by Germán Fayad/ General Manager, Hotel Management
Dear Mrs. Leslie, Thank you vey much for sharing your review with us regarding your awesome vacation in Mazatlan. We are glad to read that you enjoyed our all inclusive package. We hope to continue being your choice the next time you travel. Regards,
3 out of 5
by A verified traveler from San Francisco Ca.

too close to noisy area.

Posted Nov 20, 2017
Pros: The people that work there are very friendly,buffet and dinner with a good variety .
Cons: maintenance
Location: everything for your needs is close by.
Despite the fact we were at the 26Th floor we could not sleep the first two nights. the sound of music was very loud and we could feel the heavy bass resonance in our chests. Our room that I had book six months in advance was not ready I ask for a king size bed and they gave us two bed room,we ask to be moved and the second room was two floors up but the bath tub drain was clogged.and the room mattress had a terrible smell.finally they move us to a suite and that was when we finally settle in(clothes and everything else) we had a reservation for ten days and we had planed to enjoy our vacation without this kind of inconvenience.
Comment from Hotel Management
Nov 23, 2017 by German Fayad, Hotel Management
Dear Jesse, I want to extend my sincerest apologies for the experience that you has with the misunderstanding request to your king size bed and loud music. Unfortunately in these days we were o high occupancy that’s why we aren’t available to meet your request. However this doesn’t excuse that you have found a decrease in the room services. We have made the necessary steps to ensure that our cleaning processes are being taken place as should they have following the rules of “cristal” our certification company suggest. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Sincerely, German Fayad General Manager
4 out of 5
by Jeff

Great pool, nice beach, excellent service.

Posted Oct 24, 2017 on Hotels
The food was good, the pool was great, the beach was nice, and all of the employees were very friendly.
Comment from Hotel Management
Oct 27, 2017
Dear Jeff, We are very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to share your comments regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to welcome you to El Cid once again. Best Regards, German Fayad General Manager
1 out of 5
by Alma

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Sep 26, 2017
Dear Mrs. Alma, First of all I would like to thank you for taking the time to share your score with us through Expedia. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. As soon as I heared your negative score that you had during your stay I get back to you in order to obtain details of the issues you had. We are thankful for the opportunity to continue to improve every day. I would hope that you would reconsider coming back to stay with us when your plans might bring you to Mazatlan again in the future. If so, I would ask that you let me know prior to your arrival so I may welcome you personally and ensure that you have the vacation experience that our hotel is known for. Sincerely, Germán Fayad General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Burbank, CA

FUN IN THE SUN

Posted Jun 8, 2017
Pros: Swim up bar - and Kids entertainment.
Cons: The showers weren't properly cleaned. So maybe putting more attention in keeping the showers cleaned.
Location: The location was in a great spot. Lots of places to eat around the hotel.
The kids had so much fun. Food was good. But I do recommend the food at La Gruta in El Cid Morro. The best bartender is Ramon.
Comment from Hotel Management
Jun 9, 2017 by German Fayad / General Manager, Hotel Management
Dear Mrs. Eva, Thank you very much for sharing your comments with us regarding your recent stay at el Cid Moro. We are happy to hear that you enjoyed your time here and that we met your expectations. Be assured all of your comments help us to continue improving our services. We hope to continue being your choice the next time you come back. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

nice hotel

Posted Jun 5, 2017
Close to the beach, easy to access transportation.
Comment from Hotel Management
Jun 5, 2017 by German Fayad / General Manager, Hotel Management
Dear Mrs. Roxy, Thank you very much for sharing you reviw by Expedia. We are happy to hear we met all your expectations and that you enjoyed your time with us. We hope to see you very soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Pretty sure ALL rooms have beach view - NICE!

Posted May 26, 2017
Pros: The pools, some of the bartenders/staff (Ignacio was AMAZING), the views, the beach, the buffet food is above average. Restaurants are pretty good.
Cons: The dress code - men can't wear sleeveless shirts in ANY of the restaurants, including the buffet. A couple restaurants not part of all-inclusive.
Location: Right on the beach and there's a decent amount of shops nearby. Take a pulmonia to the boardwalk and more shopping, or walk but it's a little far.
Stayed here for a week (Sat-Sat) with friends. My friends own timeshare there and were pretty irritated that I paid the same on Expedia for my All Inclusive Room for two than they had to pay as members for their all-inclusive bracelets! :) The place has it's pros and cons, but overall is a very nice resort whether you're travelling with friends, looking for a romantic getaway, or going on a family vacation. I would definitely not bother buying a timeshare, but their sales pitch (should you CHOOSE to attend it - it's NOT required) is definitely worth it. VERY low pressure if you're up front about not being interested. All I had to do was say I got a better deal on Expedia and we were done. LOL The pools here are great - HUGE, all over the resort, kids areas, shallow pools, deep pools, diving spots, slides, swim-up bars... there's a quiet pool too, but that's only for "members" (luckily we were WITH members). The beach was also great, and is right off the pool area. Wait staff patrol the beach too, so you can get drinks and bar food without leaving your cabana!! DO, however, expect to be constantly approached by locals selling things on the beach. The drinks aren't as good as they were at El Cid in Cancun, but if you get a margarita on the rocks, they're better than the blended ones. I wasn't able to find any vendors nearby that I felt weren't "touristy". Was hoping to find local honey, coffee, hand-made stuff... but most of it looked to be made in China.
Comment from Hotel Management
May 30, 2017 by German Fayad / General Manager, Hotel Management
Dear Guest, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Moro. I am very pleased to hear that our staff attended to all of your needs and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to know that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to welcome you once again. Kind Regards,
3 out of 5
by Marlene

El Cid

Posted May 14, 2017 on Hotels
It was ok found it noisy at times Buffets were great didn't get to sleep till 4 am as the booming base kept us awake on Sunday night and having to drive back to Canada at 7AM Monday morning was not a good send off as we are elderly and don't think We will be back .Pretty pricey for what we received.