Ratings based on 207 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service.

Posted Apr 7, 2017
Second stay at this hotel. Price is reasonable and hotel exceeded my expectations. Room was clean and service was great. Staff was friendly and ready to assist as needed.
Comment from Hotel Management
Apr 7, 2017 by Germán Fayad / General Manager , Hotel Management
Dear Naty, Thank you for choosing El Cid Granada Hotel as your place to spend your last vacations on Mexico, and for letting us to know your experience in our Resort We really appreciate your comments about how our staff exceeded you expectations during your stay in here, We feel really proud and motivated when we read reviews like yours, where our guests say that they really enjoyed all the amenities and the staff of our Hotel. Thank you so much. We hope to see you again the next time your travel agenda brings you to Mazatlan. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Joseph Michigan

Posted Jan 30, 2017
We had a very nice room but had plumbing problems for two days so they moved us to an ocean view room....breath taking..
Comment from Hotel Management
May 25, 2017 by Germán Fayad. , Hotel Management
Dear Sher, It was an honor for us being your choice as your place to spend your last vacations on Mazatlan. Thank you for choosing us and for sharing your experience, I apologize for the problems you had on your first room and I hope that the second one could met you standards and made you feel like home, Your comments are very important to us to continue improving our services to provide our guests the best experiences. We hope to see you soon; it would be a pleasure to serve you again. Sincerely, Germán Fayad.
5 out of 5
by Esther

Posted Jan 17, 2017 on Hotels
We had an amazing vacation. We had a nice ocean view from our room. Food was great, excellent service. Loved the food from their restaurants specially seafood. Had a great time at El Cid El Moro and will come back this year. I highly recommend this hotel. Really nice hotel in a convenient location, excellent service and great food.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Esther, Thank you very much for taking the time to write a review and for choosing us as your place to spend your last trip to Mazatlan, I am very pleased to hear that you enjoyed our Restaurant’s service and the ocean view from your room, It makes me very proud of my staff when I read comments like this one. Believe me, this type of comments is what it is all about; I am very happy to hear that the effort we put on our work is well received on our guests, We will be awaiting your return the next time you visit Mazatlan and look forward to welcoming you to El Cid once again. Best Regards, Germán Fayad.
4 out of 5
by geraldine

Nice place

Posted Jan 17, 2017 on Hotels
We did not care for food at restaurant. The Italian restaurant is very good. Not part of motel. Came for dental work We think it's overpriced Feel very safe and secure here. Never used golf course or a lot of the amenities It's nice you can shuttle for free to the other el Cid resorts
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Geraldine, Thank you so much for writing a review about us and for choosing El Cid Granada Hotel on your last vacations to Mazatlan, I feel very happy to hear that you had a great vacations time and that you enjoyed the city, We hope to see you soon again the next time your travel brings you to Mazatlan. Best regards, Germán Fayad / General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Maryland

Good for business folks.

Posted Jun 23, 2016
Pros: Convenient and secure self-parking.
Cons: Better Air Conditioning system.
Location: Great shopping (wood carvings that are spectacular and priced to sell). Also Mazatlan is the place to but silver at a great price at the jewelry store
I've stayed at most of El Cids properties but since I'm always there for business I like the Granada. Its easy to access the secure parking without always waiting for valet. Mazatlan averages 70% humidity year round so all of the rooms that I've stayed at have that summer damp feeling (just like humid spots in the US). The cat walk connects you to the Castilla & El Morro hotels as well. The nicest property by far for vacationers is the El Cid Marina. It is about a mile up the ocean but offers shuttles every 15 minutes. Condo-like rooms overlooking the bay and marina.
Comment from Hotel Management
Jun 25, 2016 by Salvatore Sánchez, Hotel Management
Dear Dan, Thank you very much for taking the time to write a review of El Cid Granada Hotel. We are very grateful when a guest will express their opinion. We especially like to hear positive comments such as yours and very much appreciate the very kind sentiments. The staff at El Cid has been working very hard to make improvements in the product and service, so it is nice to hear the efforts are recognized. Thank you for staying with us. We look forward to your return. Kind regards, Salvatore Sánchez General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

very good

Posted May 22, 2016
Pros: eveything
All the personal , Manager on duty, Antonio bell man everybody very professional
Comment from Hotel Management
May 24, 2016 by Salvatore Sanchez, Hotel Management
Dear Carmen, We are delighted that your stay with us was very good. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. Also thanks for your excellent comments about our staff and for the special mention to Antonio. We look forward to your next stay and hope that the El Cid Granada will be your preferred choise again. My best, Salvatore Sanchez General Manager
5 out of 5
by andres

Posted Apr 6, 2016 on Hotels
It was great..friendly people...the only thing is that the hot water from the shower comes and goes
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Our room was spacious and clean. Beautiful resort.

Posted Feb 7, 2016
Pros: Great location
Cons: Food for the all inclusive could be a lot better
Location: Right on the beach, close to shops, restaurants and a golfing
Staff was helpful and friendly. Check in was easy. The Bell Staff very helpful. Wait Staff in the restaurants and the pool servers were very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Very Nice Vacation

Posted Jan 28, 2016
Pros: Mostly that the staff were very welcoming, friendly, and very hard working!
Cons: The pillows were hard and mattresses were uncomfortable.
Location: Beach, swimming, arranged activities by the pool, entertainment in evening, walks in area around the hotel, rides on pulmonia with an english speaking
The staff at the hotel were very nice, friendly, and welcoming. The Granada had a cozy feel to it compared to the rest of the El Cid hotel. Access to the beach was easy and it had its own pool to use if you preferred a quiet place to read a book and lay in the sun. The walks into the town were interesting and the people of Mazatlan were very friendly, I never felt unsafe walking even down into the historical area of the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Construction

Posted Jan 15, 2016
Cons: Train the staff to be more polite to Canadians and Americans. They are really nice to Mexicans.
Location: Location is wonderful
Great place to relax. Hotel was average. The shows were above average. Construction noise right out side our room. Loud Banging, drilling and hammering. We stayed on the beach and you couldn't hear the noise.