Ratings based on 371 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from washington state

Nice hotel! Big rooms and great staff!

Posted Oct 20, 2017
Pros: Friendly staff, especially the poolside service! Pool awesome and clean! Water non stinging to eyes! Food great!
Cons: Lumpy beds and pillows need changing! Rooms need tile grout deeply cleaned. A dehumidifier would help all the moisture in room.
Great pool! Bed and pillow lumpy! Food amazing! Especially the buffet breakfast and egg fixing to order lady!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Great experience

Posted Oct 1, 2017
Amazing staff. Trying to make you comfortable. Very good service.
Comment from Hotel Management
Oct 2, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, Thank you very much for sharing your review with us regarding your recent stay at el Cid Marina. We are very glad to hear that we met all your expectations and that all the staff was friendly and helpful to your needs. We hope to have the pleasure of serving you again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary AB

Excellent Property!

Posted Sep 25, 2017
Pros: Staff is amazing. Starting with Miguel welcoming us and taking our bags and Andrea at check in and through out our stay to Fidel at poolside.
Cons: I would have liked an earlier house keeping. But that's just a personal preference and no reflection on the excellent housekeeping service we had.
Location: Take the shuttle to one of the other properties and walk into the Golden Zone to experience the food!
Staff is wonderful, common areas and bathrooms are immaculate! Rooms are large and the food is amazing. Shuttle bus is convenient. This property is worth staying at.
Comment from Hotel Management
Sep 26, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina. I am very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities. It is wonderful that you had taken the time to know the city with your family because Mazatlan is beautiful and has so much to offer visitors. We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Grat hotel at the Marina

Posted Sep 18, 2017
Pros: Service
Cons: Better breakfast
Location: Several things to do nearby, Classico nightclub is almost across the street, and a lot of good restaurants on a less than 5 minute taxi ride.
Spend a couple of nights and service was very good, the hotel facility is very nice and well maintained,
Comment from Hotel Management
Sep 22, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Mr. Roberto, First of all I would like to thank you for taking the time to share your review regarding your recent stay with us at El Cid Marina. I am very glad to hear that you enjoyed your stay and that all our staff was kind and helpful to your needs. Your comments are very important to us so we can continue improving our services in order to provide the best guest experiences. Please be assured that we addressed the issues you mentioned with the departments involved in order to make the improvements. I hope we can continue being your choice the next time you return to Mazatlan. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nive hotel

Posted Aug 25, 2017
Very comfortable and clean rooms, would recommend it to everyone
Comment from Hotel Management
Aug 25, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, We are very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to share your review regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to welcome you to El Cid Marina once again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Very nice hotel in excellent location

Posted Aug 23, 2017
I really enjoyed our stay at this hotel, our Grandkids enjoyed the pool and the beach, we had a lot of fun at this hotel. The weather was great.
Comment from Hotel Management
Aug 24, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Mrs. Lola, We are very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to share your review regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to welcome you to El Cid Marina once again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Right next to the beach

Posted Aug 18, 2017
Very nice place. We had a great experience and will return again next year.
Comment from Hotel Management
Aug 21, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Mr. Brett, Thank you very much for sharing your review through Expedia. We are glad to hear that we met all your expectations and that you had a great experience. We hope to continue being your choice the next time you visit Mazatlán. Sincerely,
4 out of 5
by Sandra Olivia

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017
Estimada Sra. Olivia, Muchas gracias por haberse tomado unos minutos de su apreciable tiempo en compartirnos su calificación por medio de Expedia. Esperamos poder volver a tener el placer de atenderle muy pronto. Saludos Cordiales, Isaías Gomez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from California Bay Area

Nice hotel on marina

Posted Jul 15, 2017
Nice hotel friendly service. Close to beach. We had a great stay. I would stay again. Best pools ever with caves & a slide
Comment from Hotel Management
Jul 17, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, Thank you very much for sharing your awesome review regarding your vacations at Mazatlan. We hope to continue being your choice the next time you travel. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Great pools. Loved the cave. Tour to deer island was a great experience!
Comment from Hotel Management
Jul 12, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, Thank you very much for sharing your review with us regarding your recent vacation at el Cid Marina. We hope to see you coming back soon. Sincerely,