Ratings based on 1,010 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great location, friendly useless staff

Posted Dec 2, 2017
The hotel building is nice, well maintained, the food is okay, but too many employees not doing anything and when you ask for help, it’s like you are asking for their first born!
Comment from Hotel Management
Dec 2, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from new westminster

Amazing

Posted Dec 1, 2017
This was our first time staying at this hotel and staff are amazing so helpful and always willing to help your my 10 month old and my 8 year old, they have a kids club with amazing staff. Over all it is definitely familia friendly. Will be going back.
Comment from Hotel Management
Dec 1, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from CALIFORNIA

VERY PLEASENT AND PERFECT PLACE TO RELAX

Posted Nov 26, 2017
Pros: EVRETING
Cons: PRIVATE BEACH WIIL YES BE AWESOME
Location: PERFECT LOCATION CLOSE TO VERY GOOD PLACES
IT WAS AMAIZINGSUPER CLEAN,SAFE ENVIROMENT,G DELICIOS FOOD IN ALL RESTAURANTS,THE PEOPLE VERY WARM,AND POLITE,THE BEST TEAM EVER.
Comment from Hotel Management
Nov 27, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Nice hotel - definitely best in area. Just a lot of outside noise, especially on Friday and Saturday nights. Makes it very hard to sleep. It’s my third time in this area. Stopped at Walmart and bought a small box fan to drown out the noise. Absolutely necessary for me.
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
Dear Guest: We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. We apologize for the inconveniences regarding the noise and loud from the bands at the exterior of the hotel, this is a situation which we are working on with the authorities of Acapulco to set it out to the normal music volume, however, we actually are working on installing a double window in all the hotel rooms to eliminate this type of situation in the future. I ask you to give us a new opportunity for your next visit to Acapulco and that you can live the changes in relation to your comments. Very sincerely yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas nv.

GREat location

Posted Nov 19, 2017
Faboulous views staff very good great location will see you soon. Julie rowe
Comment from Hotel Management
Nov 21, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location and so much more!

Posted Nov 15, 2017
Pros: Pools, beach, close to nightlife
Cons: Cant think of it.
Location: great location, close to beach activities
Was able to check in 3hrs early. Very close to La Diana square. Great pools and condesa beach. Staff here were incredible. They were so helpful and friendly. Will be staying here again on my next visit to Acapulco. Great job Miguel ,Oliver, Emmy, Roberto, and just all the staff who are so hard working here. And thank you to the chamber maids who are very helpful and took very good care of our rooms.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

On the beach

Posted Nov 12, 2017
Was great, just a few nights the music kept us up.
Comment from Hotel Management
Nov 18, 2017 by General Manager, Hotel Management
Dear Guest: We would like to acknowledge receipt of your comments regarding your recent stay at Fiesta Americana Villas Acapulco. We apologize for the inconveniences during your stay regarding the noise and loud from the bands at the exterior of the hotel, this is a situation which we are working on with the authorities of Acapulco, to set it out to the normal music volume, however, we actually are working on installing a double window in all the hotel rooms to eliminate this type of situation. I ask you to give us a new opportunity for your next visit to Acapulco and that you can live the changes in relation to your comments. Very sincerely yours, Alejandro Dominguez Aveleyra/General Manager Fiesta Americana Villas Acapulco
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville Tn

Nice view hotel

Posted Nov 1, 2017
The hotel room was nice, clean and comfortable, the view was amazing! The staff very accommodating, the only reason I didn’t give an excellent review is because I couldn’t help to notice a cigarette smell in the room even thought it was a non smoking room.
Comment from Hotel Management
Nov 5, 2017 by General Manager, Hotel Management
Dear Guest: I thank you for sending me your valuable comments about your last visit to our resort, which have undoubtedly helped me to review and make the necessary adjustments to guarantee the quality of service that has always characterized us. I am very sorry for this type of situations that generate a very bad experience, for which we offer our sincere apologies. We are a completely smoke-free hotel, unfortunately there are people who do not respect knowing that this is an official disposition. We will pay more attention to avoid repeating this type of situation at all costs or failing to sanction. We hope you will give us a new opportunity to receive you in this, your home in Acapulco in the near future. Please receive a very warm greeting from the beautiful port of Acapulco. Sincerely, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful property in the beach

Posted Oct 28, 2017
I stay at this hotel every year. The property is well maintained and the staff is professional. One note... the towels smelled burnt (as if the temperature was too high).
Comment from Hotel Management
Oct 31, 2017 by General Manager, Hotel Management
Dear Guest: Thank you so much for taking the time and share your wonderful experience during your past stay at our Resort. I certainly will make sure to follow thru on your comments to improve our services and facilities. We will look forward to see you back here in Acapulco, or in other of our many hotel destinations in a near future. Cordially yours, Alejandro Domínguez Aveleyra, General Manager Hotel Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Nice hotel on the beach, various swimming pools

Posted Oct 19, 2017
Pros: Big rooms, very large LCD display TV with great cable channels.
Cons: Gym was mainly cardio machines, could do with some more weight machines.
Location: Near to all shops and restaurants all within walking distance, Starbucks outside the entrance to the Hotel.
The majority of the staff were very friendly, there are happy hours at the pool bars during various hours of the day. Restaurant food was OK but nothing special. Good location within walking distance to most of the local bars and restaurants. A big police presence everywhere including heavily armed military units so very safe to walk around the tourist areas.
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel