Ratings based on 1,057 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by Scott

OK but lots of issues

Posted May 10, 2017 on Hotels
Authentic but not maintained well. Lounges by pool filthy, why? Wash them for Gods sake! Room had musty smell when ac turned on. Packed with people on tour buses. Adult pool was filled with drunks, bottles and glasses from drinks not picked up. Can be long lines to check in. Food was good. This place is loud! Bands play late into night and kids running around screaming all day. Internet was horrific if it was up at all. Lag time caused multiple time outs. If you have work to do that requires internet, look elsewhere. No outlets near the desk, good luck with that laptop. I felt it was overrated for what it was.
Comment from Hotel Management
May 19, 2017 by LTVient, Hotel Management
Dear valued guest (Scott) We appreciate you taking the time to post your comments. We are sorry to hear that we were unable to meet your expectations. I will be personally reviewing all of your notes with the management in charge of the various areas mentioned in the hopes that we will continue to maintain the standards that have recognized us over the last 65 years. As per the internet, please note that this is offered Free of charge, therefore used by many of our guests, for this reason we offer the opportunity to rent a router at an added costs in order to strengthen the velocity and band width that is allotted to you as a guest. Best wishes and safe travels, LT VIENT
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful older hotel centrally located.

Posted May 9, 2017 on Orbitz
Pros: The location is perfect and safety deposit boxes are now located in the rooms.
Cons: Hotel was extremely crowded with bus loads of Mexican families. Many of the children were unsupervised and distracting.
Location: Great location for shopping and dining. Pancho's restaurant is wonderful and within a block from this hotel. I highly recommend it.
Pleasant staff, clean rooms at an affordable price. Fantastic breakfast buffet included in room price. Very limited English speaking TV channel selections. Pools are crowded.
Comment from Hotel Management
May 12, 2017 by LANCE, Hotel Management
Dear valued guest (Keith) We appreciate you taking the time to post your comments in regards to your experience while being our guest. I am glad to hear that you enjoyed the breakfast buffet and some of the local gastronomy as it is important that all tourist also visit our beautiful city and the over 400 restaurant options it offers. As per the density of families while on property and using our pools, please note that the hotel caters primarily to families, for this reason we have established a few pools that are adult only as well as built 7 pools around the property, we as well offer the "SAP" option on our cable boxes to increase the number of English speaking channels. Next time you visit I would love to personally assist you, so that we may not only select a time of year that might better suit your travelling needs, but as well select a room and assist you in taking advantage of all of the amenities and options both on site as well as around the city. We will look forward to hosting you again in the near future. Best wishes and safe travels, LT VIENT
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 29, 2017
Pros: location right on the beach
Cons: rooms are in need of serious updating, shower pressure was terrible, hot and cold water alternating while not touching the knobs.
the hotel playa Mazatlan is centrally located in the Golden Zone of Mazatlan,close to shopping and dinning
Comment from Hotel Management
May 2, 2017 by LANCE, Hotel Management
Dear valued guests We are always happy to be of service, thanks for all your kind recomendations. Greetings LTVient
4 out of 5
by Myrna

For a good time, call Hotel Playa!

Posted Apr 21, 2017 on Hotels
Beachfront; many dining options, food everywhere is really good; great for both couples and families (many activities/pools/ & play areas for kids); took handicapped grandma and she had access to everything, even right up to sand; Ocean view is especially nice. If you want absolute silence it's not for you. There's music all day & mariachi groups at beach. Maybe around 1:00am it'll be totally silent. But in rooms the music is not bothersome. If you want more quiet, you should ask for a room at the far ends, where it's farther from the show stage.
Comment from Hotel Management
Apr 24, 2017 by LTVient, Hotel Management
Dear valuled guests We greatly apprecciate all your kind comments, we are glad to be part of such a great time!!! And yes, call us again for next time, we will be happy to be of service. LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

excellent for young families

Posted Apr 16, 2017 on Orbitz
We just returned from the Playa Mazatlan and had a lovely family vacation (14 of us!). Great beach and really nice pools. Lots of variety at this resort. Overall, we thought the food was above average. Drinks could use some improvement. Lots of musical entertainment and fabulous theater, although we wish shows were in English or at least better translated. Awesome sports bar, super cool rock caves. Looks like they are renovating their rooms. We got an old one, but it was in a good location and decent enough. If we were guaranteed a renovated room, I think we'd be back in a heartbeat. We liked the layout and grounds of this resort. Overall, mostly positive comments and we'd return/recommend to friends.
Comment from Hotel Management
Apr 24, 2017 by LANCE, Hotel Management
Dear valued guest Thank you for your kind recommendation. We are working towards renovating all of our rooms, until then, we will be happy to take notes on your reservation about your requirement, this will give you priority when assigning rooms. Till next time!! LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler

great get away

Posted Apr 15, 2017
Make sure to get ocean view ground floor. You can literally walk right on to the beach. Great restaurant panchos right next door Good family hotel Not as upscale as Pueblo bonito emerald bay which was ridiculously upscale
Comment from Hotel Management
Apr 24, 2017 by LANCE, Hotel Management
Dear valued guest We are happy to be part of such a great time. Thanks a lot for sharing. Till next time LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Clean, nostalgic facility that's very well maintai

Posted Apr 15, 2017
My second stay in two years. I would stay there again and recommend it highly.
Comment from Hotel Management
Apr 24, 2017 by LANCE, Hotel Management
Dear valued guest Thanks a lot for your visit, your rating and for your recomendation. Till next time LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler

spring break 3 day trip with spouse.

Posted Apr 14, 2017
Pros: location, staff friendliness, food
Cons: room could us updating
Location: shopping, beach, walking.
Great experience! First time to Mexico and this place was fantastic. We did the all inclusive. Food was amazing, the buffet had different traditional Mexican dishes every day. we ate everything and had no problems. Make sure you make reservations at the Italian restaurant, the food was great and the views incredible. Dining there was included in the all inclusive plan. The resort is within walking distance to everything and taxis available all the time. They had security on site so we felt safe. Right on the beach. We will be back and will bring the 3 kids next time. The resort is very kid friendly with lots of families staying there. They have many swimming pools with lifeguards. There are many reviews stating loud music but when we were there it was very quite. Room was comfortable but a little dated and very clean. We spent one lazy afternoon on the beach, food and drinks are always available, it was the most relaxing 6 hours I have had in years. We had no problems with the staff, they were all nice and very friendly. Make sure to bring dollars or 20 pesos bills to tip for good service. If you take anything from this review, hotel Playa is a very traditional Mexican vacation resort, it has been around since the 1950's. They got all the basics right.
Comment from Hotel Management
May 12, 2017 by LANCE, Hotel Management
Dear vlaued guest (anonymous) We are thrilled to hear not only of your experience, but as well your promise to return. Your loyalty in patronage is what we strive for, and having the opportunity to help in creating a great vacation experience for you and your family will be our honor. We will look forward to being of service in the near future. Best wishes and safe travels, LT VIENT
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Best Beach Location in Mazatlan

Posted Apr 12, 2017
Pros: The staff are super. Leonardo did a great job with beach F&B service. Raul, one of the managers is always visible and gracious.
Cons: We come here every year but I recommend bringing a seat cushion as the beach chairs can become a little uncomfortable.
Location: We don't do all inclusive as we like to eat around town. Some great places to dine around the Plaza Machado - Presidio, Casa 46, Gaia & Pedro & Lolas
If you are looking for the best beach experience in Mazatlan, then the Playa is clearly the choice. Their beach is by far the best in Mazatlan. There may be hotels with better pools, but none have the beach location that the Playa has.
Comment from Hotel Management
Apr 27, 2017 by LANCE, Hotel Management
Dear valued guest We greatly apprecciate your kind comments. We are happy to know we were able to meet and exceed your expectations. We also celebrate you had the time to experience the city, gracias, we feel truly honored. Till next time LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico

nice ubication and

Posted Apr 11, 2017 on Orbitz
ones of the best hotel ubication, friendly staff, good food and the best point very nice restaurant view
Comment from Hotel Management
Apr 26, 2017 by LANCE, Hotel Management
Dear valued guest We are always happy to be of service. Thanks a lot for sharing. LTVient