Ratings based on 1,046 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff

Posted Jun 30, 2017
We stayed a week and it was bliss. Everyone was extremely friendly and helpful. We lounged at the beach most days, room day trips around town and ate wonderful food.
Comment from Hotel Management
Jul 3, 2017 by LANCE, Hotel Management
Dear valued guest We are glad to know we were able to meet with your expectations in service, as well as in dinning. Thanks a lot for sharing. We are happy to be of service. LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

This hotel is in a great location. Awesome jacuzzi

Posted Jun 28, 2017
The hotel looks like it was one of the first ones in the golden zone. It seems remodeled. Clean. Great location. Close to many places to go shopping or just to walk around. It has private beach and that makes it really nice. Family atmosphere if you want it, otherwise, it has many areas for adults only. Great jacuzzis!
Comment from Hotel Management
Jun 29, 2017 by LANCE, Hotel Management
Dear valued guest Thanks a lot for your kind comments, we are glad you know you had the opportunity to get familiar with the sorroundings and the property. We are a family oriented hotel and will always try to have entertainment for all the family members. Hope for a chance to be of service once again. LTVient
5 out of 5
Recommended
for Families
by A verified traveler from South Dakota

Great facilities, great beach, lots of activities!

Posted Jun 8, 2017
Pros: Large complex with a great variety of activities, restaurants, pools. Super friendly staff. Very well maintained. Felt very Mexican/Spanish.
Cons: Rooms could be more modern but overall nice and clean. We upgraded to a Suite on Day 2 and it was much nicer and better furnished. Worth it!
Location: Beachcomb or snorkel on Deer Island (rent a kayak or Hobie Cat on the beach right in front of the hotel).
Our kids (14 and 10) really enjoyed a sense of freedom and independence as they roamed around this large complex. Numerous pools, great beach, super-friendly staff. Some pools are geared more for really young kids, some for older kids, and some areas just for adults. This made for a great environment. Many food choices and dining experiences. Great fresh fruit. Wonderful wait staff.
Comment from Hotel Management
Jun 20, 2017 by LANCE, Hotel Management
Dear valued guest We greatly apprecciate all your kind comments, we also apprecciate all sugestions as this is how we learn from our visitors. We are happy to be of service. LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved the pool areas!

Posted Jun 5, 2017
Pros: Pools
Pools were amazing! Our ocean view was beautiful. Food very inexpensive! Location was great walking distance to many attractions.
Comment from Hotel Management
Jun 20, 2017 by LANCE, Hotel Management
Dear valued guest We are happy to know we are able to meet with all your expectations. Thanks a lot for sharing. As always, at your service LTVient
5 out of 5
Recommended
for Families
by A verified traveler from french camp ca.

Posted May 13, 2017
Pros: very family oriented this recent trip was just me and my wife and is great for couples to
hotel staff was great they were very attentive to our needs. rooms very clean house keeping excellent job lots of activities on the property i would recommend this property to everyone
Comment from Hotel Management
May 16, 2017 by LANCE, Hotel Management
Dear valued guest We greatly apprecciate your comments. We hope to be of service once again. LTVient
3 out of 5
by Scott

OK but lots of issues

Posted May 10, 2017 on Hotels
Authentic but not maintained well. Lounges by pool filthy, why? Wash them for Gods sake! Room had musty smell when ac turned on. Packed with people on tour buses. Adult pool was filled with drunks, bottles and glasses from drinks not picked up. Can be long lines to check in. Food was good. This place is loud! Bands play late into night and kids running around screaming all day. Internet was horrific if it was up at all. Lag time caused multiple time outs. If you have work to do that requires internet, look elsewhere. No outlets near the desk, good luck with that laptop. I felt it was overrated for what it was.
Comment from Hotel Management
May 19, 2017 by LTVient, Hotel Management
Dear valued guest (Scott) We appreciate you taking the time to post your comments. We are sorry to hear that we were unable to meet your expectations. I will be personally reviewing all of your notes with the management in charge of the various areas mentioned in the hopes that we will continue to maintain the standards that have recognized us over the last 65 years. As per the internet, please note that this is offered Free of charge, therefore used by many of our guests, for this reason we offer the opportunity to rent a router at an added costs in order to strengthen the velocity and band width that is allotted to you as a guest. Best wishes and safe travels, LT VIENT
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful older hotel centrally located.

Posted May 9, 2017 on Orbitz
Pros: The location is perfect and safety deposit boxes are now located in the rooms.
Cons: Hotel was extremely crowded with bus loads of Mexican families. Many of the children were unsupervised and distracting.
Location: Great location for shopping and dining. Pancho's restaurant is wonderful and within a block from this hotel. I highly recommend it.
Pleasant staff, clean rooms at an affordable price. Fantastic breakfast buffet included in room price. Very limited English speaking TV channel selections. Pools are crowded.
Comment from Hotel Management
May 12, 2017 by LANCE, Hotel Management
Dear valued guest (Keith) We appreciate you taking the time to post your comments in regards to your experience while being our guest. I am glad to hear that you enjoyed the breakfast buffet and some of the local gastronomy as it is important that all tourist also visit our beautiful city and the over 400 restaurant options it offers. As per the density of families while on property and using our pools, please note that the hotel caters primarily to families, for this reason we have established a few pools that are adult only as well as built 7 pools around the property, we as well offer the "SAP" option on our cable boxes to increase the number of English speaking channels. Next time you visit I would love to personally assist you, so that we may not only select a time of year that might better suit your travelling needs, but as well select a room and assist you in taking advantage of all of the amenities and options both on site as well as around the city. We will look forward to hosting you again in the near future. Best wishes and safe travels, LT VIENT
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 29, 2017
Pros: location right on the beach
Cons: rooms are in need of serious updating, shower pressure was terrible, hot and cold water alternating while not touching the knobs.
the hotel playa Mazatlan is centrally located in the Golden Zone of Mazatlan,close to shopping and dinning
Comment from Hotel Management
May 2, 2017 by LANCE, Hotel Management
Dear valued guests We are always happy to be of service, thanks for all your kind recomendations. Greetings LTVient
4 out of 5
by Myrna

For a good time, call Hotel Playa!

Posted Apr 21, 2017 on Hotels
Beachfront; many dining options, food everywhere is really good; great for both couples and families (many activities/pools/ & play areas for kids); took handicapped grandma and she had access to everything, even right up to sand; Ocean view is especially nice. If you want absolute silence it's not for you. There's music all day & mariachi groups at beach. Maybe around 1:00am it'll be totally silent. But in rooms the music is not bothersome. If you want more quiet, you should ask for a room at the far ends, where it's farther from the show stage.
Comment from Hotel Management
Apr 24, 2017 by LTVient, Hotel Management
Dear valuled guests We greatly apprecciate all your kind comments, we are glad to be part of such a great time!!! And yes, call us again for next time, we will be happy to be of service. LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

excellent for young families

Posted Apr 16, 2017 on Orbitz
We just returned from the Playa Mazatlan and had a lovely family vacation (14 of us!). Great beach and really nice pools. Lots of variety at this resort. Overall, we thought the food was above average. Drinks could use some improvement. Lots of musical entertainment and fabulous theater, although we wish shows were in English or at least better translated. Awesome sports bar, super cool rock caves. Looks like they are renovating their rooms. We got an old one, but it was in a good location and decent enough. If we were guaranteed a renovated room, I think we'd be back in a heartbeat. We liked the layout and grounds of this resort. Overall, mostly positive comments and we'd return/recommend to friends.
Comment from Hotel Management
Apr 24, 2017 by LANCE, Hotel Management
Dear valued guest Thank you for your kind recommendation. We are working towards renovating all of our rooms, until then, we will be happy to take notes on your reservation about your requirement, this will give you priority when assigning rooms. Till next time!! LTVient