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Reviews of Hotel Margaritas

2 out of 5
Hotel Margaritas
Av. Camaron Sabalo 710, Zona Dorada, Mazatlán, SIN

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 416 reviews" "
Rating 8 - Good. 128 out of 416 reviews" "
Rating 6 - Okay. 81 out of 416 reviews" "
Rating 4 - Poor. 39 out of 416 reviews" "
Rating 2 - Terrible. 27 out of 416 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Wanda

Disliked: Staff & service, amenities
The only two things good about this property were the fact that the room was clean (the first night I was there) and that it was 200 feet from the beach. Other than that, hotel staff was not helpful when I said the phone was broken. There is no fridge or coffee pot in the room, power went out twice and water went out once. The room was fairly large with a balcony and that was nice and it's located right in the main tourist area. But they give you a bracelet to ID guests who have breakfast included or not. The bracelet to me is a risk factor since you have to leave it on during your stay and strangers will know where you are staying based on the bracelet you have to have on. I'd definitely recommend changing that. Bathroom wasn't cleaned after my first night staying. Room wasn't swept. Bed was made but not much else was done.
Stayed 1 night in Apr 2024
Response from Hotel Margaritas on Apr 12, 2024
Dear Wanda, we appreciate you taking the time to send us your comments. Receive our apologies for the inconveniences that occurred, we will continue working on improving our services. Greetings!

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for my family to stay on our trip to see the eclipse. The hotel is great for families with younger children. They loved swimming at the pool every day, and the shallow pool was perfect for my youngest. The breakfast offered was delicious, and the workers made sure to accommodate my wife's allergies to pinto beans. The bed was the only bad thing about the place, it was very hard. But the location is great, just a short walk to the beach, and lots of great dining options. We had a wonderful stay.
Stayed 8 nights in Apr 2024
Response from E-commerce on Apr 15, 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Andrew Johan

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute, clean, authentic, local place to stay with excellent breakfast, great for family, nice patio/pool area without the extras at the larger hotels. Easy access to local beach front, and walkable to nearby restaurants and shopping.
Stayed 7 nights in Apr 2024
Response from E-commerce on Apr 15, 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

2/10 Terrible

seynabou

Traveled with group
Disliked: Cleanliness, amenities
Room was really dirty, sheets dirty with food and blood stains on it, mold stains. Not good at all. I did not dare to eat the breakfast... I have stayed in many hotels, some 2 stars but that was the worst. We only tolerated it because we were there for the eclipse, but do not recommend
Stayed 1 night in Apr 2024
Response from Hotel Margaritas on Apr 11, 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Response from E-commerce on Mar 28, 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Karla Edith

Liked: Cleanliness, staff & service
SOLO DETALLES DE MANTENIMIENTO EN LA PUERTA DE NUESTRO BAÑO ESTABA TODA CHORREADA DE PINTURA DE LA PARED, LES FALTÓ UNA TOALLA DE MANOS Y A LO MEJOR COBIJAS EXTRAS.
Stayed 1 night in Mar 2024
Response from Hotel Margaritas on Mar 4, 2024
Estimada Karla, gracias por sus comentarios, nos alegra saber que tuvo una estancia placentera, le informamos que artículos como cobijas extras se pueden solicitar en recepción y se las hacemos llegar con gusto, saludos.

6/10 Okay

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fine place if you don’t want to spend much on lodging. Room was a bit dated and not as clean as it should have been. Staff was very friendly!
Stayed 1 night in Oct 2023
Response from Hotel Margaritas on Oct 26, 2023
Dear Sean, we appreciate you taking the time to send us your comments. Receive our apologies for the inconveniences that occurred, we will continue working on improving our services. Greetings!

10/10 Excellent

Tracy, Grand Prairie

Liked: Cleanliness, staff & service
Elena at check in was friendly, quick, and efficient.
Stayed 1 night in Sep 2023
Response from E-commerce on Sep 15, 2023
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

NANCY

Traveled with partner
Liked: Cleanliness, staff & service
Excelente location
Stayed 5 nights in May 2023
Response from E-commerce on Jun 1, 2023
We appreciate you taking the time to send us your comments. We hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect very close to everything
Stayed 1 night in May 2023
Response from E-commerce on May 25, 2023
Hola buen día. Agradecemos su comentario y su preferencia. Estamos contentos haya pasado unas agradables vacaciones. Esperamos tener el honor de servirle nuevamente. Saludos cordiales.

8/10 Good

Reynaldo

Stayed 1 night in May 2023
Response from E-commerce on May 11, 2023
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho que haya tenido una bonita experiencia, esperamos tener el honor de servirle nuevamente. Saludos cordiales

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty , not worth it.
Dirty, dirty,Dirty
Stayed 5 nights in Apr 2023
Response from Hotel Margaritas on Apr 15, 2023
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Fernando

Traveled with partner
Liked: Amenities, property conditions & facilities
We have some issues like; we found a pair of sandals under our bed when we arrived. One of the beds was broken (thanks God we only needed one). It was before 10 am (when check out is 11 am) and the cleanning lady was already trying to enter the room without knocking the door first, good luck we had the lock on. Besides that; the location is great, price is competitive, pool is clean and warm, the room and bathroom looked clean. If you’re in a budget but want to stay near the beach it’s an option to consider.
Stayed 1 night in Mar 2023
Response from Hotel Margaritas on Mar 31, 2023
Dear Fernando, we appreciate you taking the time to send us your comments. Receive our apologies for the inconveniences that occurred, we will continue working on improving our services. Greetings!

8/10 Good

Lawrence

Stayed 1 night in Mar 2023
Response from E-commerce on Mar 22, 2023
We appreciate you taking the time to send us your comments. We hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2023
Response from E-commerce on Mar 11, 2023
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho que haya tenido una bonita experiencia, lo esperamos en su próxima visita.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from E-commerce on Mar 28, 2023
Muchas gracias por su buen comentario, esperamos tener el honor de servirle nuevamente. Saludos.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place will stay again
Stayed 3 nights in Feb 2023
Response from E-commerce on Mar 3, 2023
We appreciate you taking the time to send us your comments. We hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Michael

Disliked: Amenities
The bed had a hard mattress. There were no wash clothes and floor mat. The bathroom floor got easily wet when i took a shower!
Stayed 4 nights in Feb 2023
Response from Hotel Margaritas on Feb 15, 2023
We appreciate your feedback and please receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Kelly

Stayed 7 nights in Jan 2023
Response from Hotel Margaritas on Apr 3, 2023
Thank you for your preference, Is a pleasure serve you.

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Jan 2023
Response from E-commerce on Jan 31, 2023
We appreciate you taking the time to send us your comments,, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

RITA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was excellent. Followed up without being asked. Excellent.
Response from E-commerce on Jan 17, 2023
We appreciate your feedback, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Ewald

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice courtyard Friendly staff Facility desperately needs a upgrade. Floors, bathroom sink,shower, counter.
Stayed 1 night in Jan 2023
Response from Gerencia General on Jan 16, 2023
Estimado Ewald, agradecemos se haya tomado el tiempo de hacernos llegar sus comentarios, pues nos ayuda en la mejora de nuestros servicios. Reciba un cordial saludo de parte de la familia Hotel Margaritas.

10/10 Excellent

Ramón Alfredo

Response from Hotel Margaritas on Apr 3, 2023
Agradecemos se haya tomado el tiempo de hacernos llegar sus valiosos comentarios.

2/10 Terrible

Luis

Stayed 4 nights in Apr 2022
Response from Hotel Margaritas on Apr 3, 2023
Agradecemos sus comentarios y lamentamos por esta ocasión no haya disfrutado de su estancia con nosotros

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel sencillo pero cuenta con todo lo básico para pasar unas vacaciones tranquilas 😊
Stayed 4 nights in Apr 2022
Response from Hotel Margaritas. on May 19, 2022
Hola buen día. Agradecemos su comentarios y preferencia. Esperamos tener el honor de servirle nuevamente en esta su casa Hotel Margaritas. Saludos cordiales,

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff.
Stayed 4 nights in Apr 2022
Response from Hotel Margaritas. on May 16, 2022
Hi good day. We appreciate your comments and preference. We are happy you spent a pleasant vacation with your family. We hope to have the honor of serving you again in this your home, Hotel Margaritas. Kind regards,

10/10 Excellent

Eydan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Awesome hotel, very clean and surrounded by many important places
Stayed 1 night in Jan 2022
Response from Hotel Margaritas on Mar 17, 2022
Hi good day. We appreciate your comments and preference. We are happy you spent a pleasant vacation with your family. We hope to have the honor of serving you again in this your home, Hotel Margaritas. Kind regards,

8/10 Good

Salvador

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
One of those great finds on the app
Second time stay. Great location and I had a great bargain the second time. It has a big parking lot. Having a car or some type of transportation makes this place being 10 minutes away from anywhere.
Stayed 1 night in Jan 2022
Response from FAMILY HOTEL MARGARITAS on Jan 11, 2022
Hi good day. We appreciate your comments and preference. We are happy you spent a pleasant vacation with your family. We hope to have the honor of serving you again in this your home, Hotel Margaritas. Kind regards,

6/10 Okay

ANTHONY

Traveled with family
Arrived in Mazatlan
Check in was at night okay for a place to sleep and shower for the day. Was central close to beach, restaurants and shops.
Stayed 1 night in Dec 2021
Response from FAMILY HOTEL MARGARITAS on Dec 28, 2021
Hello, good morning, Mr. Anthony. We appreciate your preference and comments. We are happy you spent a pleasant vacation with your family. We hope to have the honor of serving you again on your next visit to Mazatlán at this your home, Hotel Margaritas. Best regards, Happy Holidays!

6/10 Okay

Saul

Stayed 1 night in Aug 2021

2/10 Terrible

Julia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Gerencia General on Aug 5, 2021
Agradecemos su opinión es un placer poder servirle.

6/10 Okay

Marco A

Traveled with family
Stayed 2 nights in Jul 2021
Response from Gerencia General on Aug 5, 2021
Agradecemos su opinión es un placer poder servirle.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was very basic but clean. Wifi was absolutely terrible, and when asked front desk about moving rooms, there was no help offered. Good location
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be fooled by some of the photos, this place looks like a 70’s motel as soon as you pull to the hotel, That’s not the worst part that would belong to the worst customer service imaginable. DO NOT waste a dollar of your money here.
Stayed 5 nights in Dec 2020

6/10 Okay

jodi

Stayed 4 nights in Dec 2020
Response from Dulce Delgado on Jan 5, 2021
Su opinión es muy importante, agradecemos haber realizado su encuesta para mejora de nuestros servicios.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was strategically located by the beach and walking distance to shopping and restaurants. Staff was always very friendly. Would stay there again.
Stayed 14 nights in Dec 2020
Response from Costa de Oro on Jan 8, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Stayed 6 nights in Oct 2020
Response from Hotel Margaritas on Oct 30, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para seguir mejorando, tenga la seguridad que pasaremos su comentario a Gerencia.

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2020
Response from Costa de Oro on Sep 8, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during the Covid shutdown and they put us across the street at Costa de Oro, which was lovely.
Stayed 1 night in Mar 2020
Response from Margaritas Hotel on Apr 14, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cristian

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2020
Response from Costa Oro on Jan 6, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Margaritas on Nov 30, 2019
Agradecemos su comentario, esperamos de nuevo su visita en esta su casa.

6/10 Okay

Jose, Roswell New Mexico USA

Traveled with partner
Need small refrigerator in the rooms and hair Dryer.
Stayed 3 nights in Jul 2019
Response from Margaritas Hotel on Jul 31, 2019
Good morning, we are sorry your stay with us was unhappy, we will work hard to fix the issue you experienced, Thanks for letting us know. We pass your msg to de Manager, looking forward to have the opportunity to have you again as our guest, we remain.

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities, room comfort
Deceiving - Be Careful!
The pictures on the website are very deceiving, the hotel is NOT on the beach and the rooms along with the furniture are very old and filthy. When we entered the room it smelled like nothing but Clorox! not mention that they left us a used bar of soap with human hair in the sink and a half used bottle of hand lotion. The only "OK" part about it was the location, lots of stores and businesses around it and that the pool was small but clean. However, would not recommend this place for a family stay.
Stayed 2 nights in Jul 2019
Response from Margaritas Hotel on Jul 13, 2019
Good morning, we are sorry your stay with us was unhappy, we will work hard to fix the issue you experienced, Thanks for letting us know. we will talk with Security staff and pass your msg to de Manager., looking forward to have the opportunity to have you again as our guest, we remain.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
I like d the locación, but the room was poor, issues with the air conditioner, this provoked water in the floor, also we found dirty socks under bed that don’t allow us... privacy was not respected. The Pool water was cold.
Stayed 3 nights in Mar 2019
Response from Margaritas Hotel on Mar 26, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Margaritas Hotel on Jan 12, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice Christmas Vacation
Very friendly and comfortable. Its very close to 2 accesses to the beach. It was quiet even though its in the Golden Zone with lots of traffic.
Stayed 7 nights in Dec 2018
Response from Costa de Oro on Jan 2, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At least the parking lot wasn't an abomination!!
I would never have believed the truth if someone had told me about this place - most glaring thing I can think of - NO MATTRESSES ON THE BEDS!! That's right - you sleep on the Box Springs - hard as a rock and just as comfortable. Air Conditioning that is wholly ineffective but noisy all night long - and speaking of "all night long' that describes the the children's cacophony emanating from the swimming pool seemingly 24 hours a day. Well, except for a short time slot. The silence caused my wife to look from the balcony into the pool and while, for the first time, while there were no screaming kids, there was a couple HAVING SEX IN THE OPEN IN THE POOL - even though it was 4:00 AM there's no excuse for that behavior and she wouldn't even consider going into the water after that. And speaking of water, not once but twice while she was taking a shower, it stopped. Full head of hair full of shampoo and no water! The wifi was terrible. The room wasn't cleaned after the first night (we left after the second). Maybe 50 years ago this was something nice, but fifty years is half a century and that's a long time to neglect the hotel grounds and service! s
Stayed 2 nights in Jul 2018
Response from Thanks on Aug 1, 2018
Hello good afternoon, we are sorry that you had to go through those bad situations, I added your comments, you will pass to the general management.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel close to the beach, but basic
Not bad hotel per se, but don't expect much. This is a room with a bathroom, the AC works sporadically, the pool is "alright", internet is 25 pesos per day and spotty. If you need a spot to sleep, it's fine, but don't expect anything more. Staff is friendly.
Stayed 6 nights in May 2018

8/10 Good

Ken, SoCal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the edge of the Golden Zone
This is not a resort hotel where you walk right outside to the beach but it's right next to the main street of the Golden Zone. It's walking distance to everything. The staff was very friendly. I asked the maid lady if they have a refrigerator for rent and they said no but she went out of her way to give me a styrofoam ice chest. The people that stayed there were all Mexican citizens and they were very family oriented and friendly and enjoyed their stay. The facility is good for the price paid. Overall, everything met our needs for the budget we had in our stay.
Stayed 2 nights in Mar 2018