The Hotel and Staff services were perfect. The terrible service is the Shared Shuttle, Taxi Services: AMIGO, used by Expedia: This company rendered us a terrible Taxi Services. When arrived to the Airport they appeared one hour after and we waiting outside the Airport without notice. A call from Airport Information Office around one hour after indicating that they were there. The terrible situation was at departure: the night before, November 12, 2016, I call them and spoke to a customer service representative and reconfirmed to pick up us, our flight departure was 7:00 a.m., this person indicated us to be ready at 4:00 a.m. and in the Hotel Lobby. We were four persons, wake up 2:30 a.m. to be ready as indicated. WE WERE AT THE LOBBY HOTEL SINCE 3:50 A.M., WAITING FOR THEM AND THEY NEVER APPEARED TO PICK UP US. Every 20 to 30 minutes we were in contact with customer service and their indication was: the driver is in his way to the hotel, be in the Lobby, in three minutes the Driver named: JORGE, will be there. This situation was until 5:25 a.m., we called them indicating the long waiting and their answer was that it was our responsibility because if the driver do not arrived we have to go to the Airport taking a private taxi. We paid in advance to Expedia for Shuttle.
We considered it as an abuse and disrespect. EXPEDIA, is a responsible Company and this kind of service could destroy the reputation of this excellent work that day by day is making Expedia.
Traveller from US
Located in Colonia Juarez, this hotel is within a 10-minute walk of Los Castillo, The Angel of Independence Monument, and …More