Ratings based on 201 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Does not have required necessities like a closet.

Posted Nov 5, 2017
We were dissapointed terribly. Breakfast was awful. Room too small. Simple things like a closet are lacking. Would never stay there again. Thank you.
Comment from Hotel Management
Nov 7, 2017 by City Express EBC Reforma, Hotel Management
Thank you for having chosen City Express EBC Reforma. The reason of our letter is to offer you an apology about the inconvenients during your stay with us. It makes me very sad to know about these situations, especially because our quality and service standards are set to meet guest satisfaction. We are working to make better our routines so that in the future we can guarantee you excellent service, which we hope will complete all your expectations. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Nice hotel in zona rosa

Posted Nov 4, 2017
Clean, great service, minimalistic breakfast. Polite staff and they speak English
Comment from Hotel Management
Nov 7, 2017 by City Express EBC Reforma, Hotel Management
Dear Joe: Thank you for having chosen City Express EBC Reforma. We apreciate your coments and recognition to our staff, it´s a pleasure for us giving excellent experience to our guest. We hope to count on your preference and give us the opportunity to serve you again in the near future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from playa del carmen

Location

Posted Oct 27, 2017
Great location!!! The hotel was in a wonderful area. Very safe. Close to everything we needed
Comment from Hotel Management
Nov 7, 2017 by City Express EBC Reforma, Hotel Management
Dear Breanne: Thank you for having chosen City Express EBC Reforma. We apreciate your coments and recognition to our hotel, it´s a pleasure for us giving excellent experience to our guest. We hope to count on your preference and give us the opportunity to serve you again in the near future. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel in convenient location for tourists

Posted Aug 4, 2017
Pros: Nice basic room. Convenient location for sight-seeing. Breakfast buffet included Wi-fi in room included
Location: Near the intersection of Insurgentes and Reforma. Metrobus nearby. Mall across the street.
Not enough staff spoke English. Water from bathroom sink faucet was quite weak. Doorman Luis was very nice. Restaurant staff was good, but some days no one on duty spoke English Noise (incl. conversations) came through walls from adjacent rooms.
Comment from Hotel Management
Aug 9, 2017 by Gerente General, Hotel Management
Agradecemos sus comentarios. Seguimos a sus órdenes para futuras estancias en la CDMX.
4 out of 5
by Jorge

Great price

Posted May 19, 2017 on Hotels
It is a great hotel to stay at for the price and location. However this time there was street construction all around the area not hotel's fault. However A.C. did not work. Windows don't open and every time we came back room was extremely stuffy. They tried fixing it twice to no avail. Other than that staff is very friendly and helpful.
Comment from Hotel Management
Jun 16, 2017
Agradecemos ampliamente sus comentarios, indudablemente nos ayudarán a mejorar nuestro servicio y su experiencia de hospedaje.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

I loved It!

Posted Nov 14, 2016
Pros: Location, friendly staff, good breakfast
Cons: n/a
Location: The hotel is close to a lot of restaurants, shopping mall Reforma 222, great location overall.
I had a great experience staying at City Express Reforma. The staff was friendly, the room super clean, easy to get around. I will definitely stay again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Very good location

Posted Nov 7, 2016
If you want a good location without matter the hotel condition, this is for you
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel close to the shopping mall

Posted Oct 12, 2016
Pros: It's clean, fairly new, and friendly staff.
Cons: I was trying to take a shower in the morning before I check out, but after 5 min of running hot water, there was still only cold water!!! Brrrr!!
Location: The Angel of Independence is about 5-6 blocks away.
Location was great. It is very close to the Shopping Mall and Angel of Independence monument. It's not far from Insurgente Metro station and it's only couple blocks away from that pedestrian street full of restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2016 on CheapTickets
Very good location with plenty of resraurants around. Staff was very nice.
3 out of 5
by A verified traveler

low cost hotel in Reforma

Posted Aug 5, 2016 on Hotels
Wifi was slow