Ratings based on 929 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California.

Posted Nov 29, 2017
It's a nice hotel, very clean,Quiet rooms, friendly staff everything in the room works perfectly, not to far from the airport around 30 minutes and the location it's pretty good.
Comment from Hotel Management
Nov 30, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments as well as your rating that is very important to us, we will be happy to be your hosts in the next visit to Mexico City
3 out of 5
by A verified traveler from LA

Meh

Posted Nov 28, 2017
Location: Near the gay neighborhood.
Small room. Old furnishings. Bed was uncomfortable, but clean, safe and friendly staff.
Comment from Hotel Management
Nov 28, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
dear traveler, we regret not having met your expectations, for your comfort we have more spacious rooms in Junior and Master suite category, we appreciate the time you give us sharing your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location and friendly staff

Posted Nov 28, 2017
The Hotel is located in a great area and the staff are very friendly and helpful, good menu and prices.
Comment from Hotel Management
Nov 29, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
dear traveler, we appreciate your rating as well as your kind comments, we will be happy to be your hosts in your next stay in Mexico City
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Nice hotel, well located.

Posted Nov 21, 2017
Location: Short taxi ride to the Museum of Anthropology which is not to be missed.
We liked everything about this hotel except for the attached restaurant. The restaurant is small, but there are four large TVs in it at top volume. We were unable to hear each other talk at dinner. We went to another restaurant for breakfast because of the TV noise.
Comment from Hotel Management
Nov 25, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments and will take your comments into account in order to improve the travel experience of our visitors.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala, Guatemala

Bad smell from street because sewer service.

Posted Nov 16, 2017
I booked 5 nights, Good location, confortable room, good service.
Comment from Hotel Management
Nov 25, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments and will take your comments into account in order to improve the travel experience of our visitors.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Very pleased with my experience at this hotel. In a great area.
Comment from Hotel Management
Nov 7, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
dear traveler, we appreciate your kind comments as well as your rating, we hope to have the pleasure of being your hosts in the near future
5 out of 5
by Saúl

Excellent stay

Posted Sep 7, 2017 on Hotels
Good location excellent service no ones bothers you fairly secure and close to everything you want to do and see. The hotel is well kept except for their toilet need an upgrade on the power of the flush.
Comment from Hotel Management
Sep 11, 2017
Dear traveler, we appreciate your kind comments, we will take into account your observation about the toilets and we will transmit it to the corresponding area, we will be happy to welcome you in the near future on your next visit to Mexico City
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Sep 4, 2017
I have stayed here many times it is very pleasant safe and clean and is relatively quiet for the neighborhood . I will stay here again .
Comment from Hotel Management
Sep 5, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
dear traveler, we appreciate your kind comments and we will be delighted to be your hosts on your next visit to Mexico City
4 out of 5
by NIDIA

Nice hotel

Posted Sep 4, 2017 on Hotels
I really liked the hotel. The staff is really friendly, food at the restaurant is nice and the hotel location is pretty good. It would be better if the hotel has a maintenance for its balcony doors, which are very old and it's not possible to block the noise from outside. In general I had a great stay here.
Comment from Hotel Management
Sep 7, 2017
dear traveler, we thank you for your kind comments and we will work on the theme of the balconies, thank you for the observation, we hope to welcome you again in the near future
3 out of 5
by Marta

Posted Jul 31, 2017 on Hotels
good area , but buffet very poor, rooms smell bad even after they change me to a different room carpet was dirty, probably that was the reason for the smell, 2 blocks away I found the Sheraton hotel for the same price , better location, and newer.
Comment from Hotel Management
Aug 3, 2017
Dear Traveler, we regret not having met your expectations, we will work on the theme of the buffet as well as the smell that mentions us, we appreciate the observation to be able to correct it and improve for our visitors. We look forward to your next visit to the city giving us the opportunity to be your hosts and be able to see our improvements.