Ratings based on 145 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from tel aviv

Good for value but needs some maintenece

Posted Nov 11, 2017
Great staff. Great value. Clean and amazing location. The toilet wasn't working. Too cold in the room so they brought heater. Nice bkfst.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito

Perfect location, good price, excellent service

Posted Oct 10, 2017
Pros: Location and service
Cons: Hhe hotel offered free wifi for being a VIP Hotel. The Hotel offers free wifi for everyone, they should offer something special for VIP Expedia member
Location: Your are 5 minutes away (walking distance) for restaurants, malls, etc.
The hotel has an excellent service, good breakfast and its perfectly located. It's a traditional hotel, but all rooms are renovated.
Comment from Hotel Management
Nov 9, 2017 by Andrés Bohórquez, Hotel Management
Dear Mrss. Maria. We appreciate that you chose us as your alternative accommodation in Bogotá, we will constantly work to improve our services, and we hope to have your visit on your next trip to Bogotá.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Posted Oct 10, 2017
Excelent place; however, NO heater for really cold nights. Breakfast could be much better for the price of the room.
Comment from Hotel Management
Nov 9, 2017 by Andrés Bohórquez, Hotel Management
Dear Mrss. Cynthia; We appreciate that you chose us as your alternative accommodation in Bogota, we regret that our rooms do not have the necessary heating to make your stay more comfortable, we will work constantly to improve our services, and we hope to have your visit on your next trip to Bogotá
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Luxury Hotel in Zona Rosa

Posted Oct 3, 2017
Very nice romantic hotel in Zona Rosa Bogota, Excellent service, very quiet
Comment from Hotel Management
Nov 9, 2017 by Andrés Bohórquez, Hotel Management
Dear Mr. August We appreciate that you chose us as your accommodation option in Bogota, we hope to have your visit in the future and we will work to improve our service day by day.
3 out of 5
by A verified traveler from CORAL GABLES - FLORIDA

Nice Hotel with uncomfortable mattress.

Posted Sep 26, 2017
Cons: Changing mattresses
This EXPEDIA VIP is really nice and the staff friendly and professional but the mattresses are absolutely hard. If one thinks that the first objective of a hotel is to provide a good quality of sleep to its customers, this goal can not be achieved with such poor quality of mattress. The manager of the hotel confirmed to us that all the mattresses of the hotel were the same we had to change hotel after a night of nightmares. Too bad because the hotel is charming and the staff very welcoming.
Comment from Hotel Management
Nov 9, 2017 by Andrés Bohórquez, Hotel Management
Dear Sr. Philippe. We appreciate that you chose us as your alternative accommodation in Bogota. We regret that your stay was not completely pleasant due to the type of mattresses we have; We hope to be able to count on your visit again, for which we will do the corresponding management to offer you an alternative according to your expectations in your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

great location, safe area, amazing hotel

Posted Sep 21, 2017
Pros: clean, classy, excellent staff, everything works great, unique fine art feel
Cons: an ice machine hahahaha staff brings you ice if you request it though
By far the best hotel we stayed at in Columbia, truly awesome experience, the staff is amazing, beds are the best, this place has all kinds of class, you can pay more but you cannot get a better hotel. I stay here every time I go to Bogota.
Comment from Hotel Management
Nov 9, 2017 by Andrés Bohórquez, Hotel Management
Appreciated Mr. Marc. We appreciate that you chose us as your alternative accommodation in Bogota, we appreciate your comment and we hope that you come back again very soon in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excellent Business Hotel

Posted Sep 9, 2017
The hotel is small but the rooms are big and very comfortable. It is located in a nice neighborhood in walking distance from at least 20 good restaurants. About 4 blocks away there is a nice shopping mall "Centro Comercial Andino" with Cinema, Night Clubs and Casino. Great spot either for Business or Leisure!
Comment from Hotel Management
Sep 23, 2017 by Relación con los clientes, Hotel Management
Buenos días, en nombre del Hotel Portón Bogotá, le extendemos un cordial saludo, le agradecemos por elegir nuestros servicios y por su amable comentario, su apoyo nos hace cada día mejores y aumenta nuestro compromiso para brindarle la mejor atención que usted se merece.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Mateo, CA

Nice hotel in a nice part of town

Posted Sep 5, 2017
This was a nice hotel, If you stay here, you MUST go eat at Home Burger, great burgers, 5 min walk away. The hotel was great, the staff were great, but the food was mediocre. Avoid the hotel food and go eat somewhere down the street. Plenty of places near the hotel.
Comment from Hotel Management
Sep 23, 2017 by Relación con los clientes, Hotel Management
Buenos días, en nombre del Hotel Portón Bogotá, le extendemos un cordial saludo, le agradecemos por elegir nuestros servicios y por su amable comentario, su apoyo nos hace cada día mejores y aumenta nuestro compromiso para brindarle la mejor atención que usted se merece.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Aug 23, 2017
Pros: Charming character
Cons: At breakfast offer coffee a bit more often!
We enjoyed our stay very much, the staff was so nice and helpful. I don't speak Spanish, but my daughter speaks (not fluent, 9th grade) and the staff was so patient with her and praised her Spanish all the time! Beautiful hotel, very clean with a very nice breakfast. Quiet, safe neighborhood--walked to a mall and got dinner (very non memorable). It was about a 10 minute walk. Didn't have time to do much else in the area as we arrived late one night, spent the day in the city and left the next day.
Comment from Hotel Management
Aug 25, 2017 by Relación con los clientes, Hotel Management
Thank you for choosing our services and your kind comment, your support makes us better every day and increases our commitment to provide you with the best service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Nice and pleasant Experience ,Perfect Place To Rest
Comment from Hotel Management
Aug 27, 2017 by Relación con los clientes, Hotel Management
Gracias por elegir nuestros servicios y su amable comentario, su apoyo nos hace cada día mejores y aumenta nuestro compromiso de brindarle el mejor servicio que usted se merece.